What do I do if my freelancer has missed the deadline and is not responding to my messages?
Deadline was July 13th for proof reading, formatting job. No sign of it and no response. She has responded in the past so no problems with addresses and such. I asked for her to send what she has done so far as well, but nothing. She was paid a deposit.
It's been three days since the deadline - but how long has it been since you heard from her prior to that? If it's an unacceptable time giving your business requirements, then you may need to contact help desk for some assistance. They might be able to tell if she has at least been active on her account, but I don't believe that they can assist you with getting your money back. If the funds were released without work being provided in return you may be out of pocket there. If funds are remaining in your Safepay (if you used Safepay) then they could assist you with recovering those. It will at least allow you to end the contract if necessary, and start over with another freelancer. I would strongly recommend that you not pay up front for anything going forward. Use the Safepay and release the funds when the work is complete and you are satisfied with the outcome.
If you wish to contact help desk for advice, you can reach them here.
answered Jul 17 at 12:19 AM
Margaret, It's only been a few days since the deadline. Incidents, such as accidents, sickness, personal problems etc do happen to the best of us. That could have happened to your freelancer. I would give it another 2 days or so. (yes, I understand that would be past your deadline),
If there are funds in Safepay, then contact Guru's Customer Service Help Representative who will file a dispute which is a step taken to refund the funds in SafePay.
If you have already released funds, (partially, or all) and there is no funds in SafePay, there's nothing anyone can do to recover that,
If you haven't funded SafePay yet, then, cancel the project, and you'll have to hire another freelancer.
Even if you have to repost your project you have missed the deadline, so that's why I said, above, to give this freelancer a few more days,
In the future, always research a freelancers profile. Look to see how many jobs the've done and what their feedback is, look at their skills, experience and expertise, check out their portfolio's to see samples of their work. Don't always go for the lowest bidder .