I find it to be a matter of extortion if once you have made final payment on a project on Guru, you are then informed that section "X" was not included in the quote, especially seeing that selection was already made and is now 10 weeks in past since starting...
With the definition of "quote", being as follows;
Giving the estimated cost for a product or service
I understand that there may be a change in cost, but a 1/3 cost after the fact when they have stated "It is finished", i. Blatantly greedy and extortion.
Especially with the deadline for completion according to the project document now exceeded with nothing to show for it!
I expect my project delivered to the cost quoted and to be immediate.
You should really gather as much detail as you can, and contact the help desk for assistance with this. Obviously something has gone seriously wrong, and there needs to be some investigation into this situation. Fully contact information for Guru can be found here: http://www.guru.com/emp/contact.cfm
answered Jun 10 at 08:19 PM