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Stacy - Guru.com Team ♦♦
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Welcome to Guru Answers!!

Welcome to our new and improved Guru Answers. Or, for those of you that are new to Guru Answers…Welcome to Guru Answers.

We really like the new format and functionality and are sure you will too! You can now vote on questions and answers and earn karma as you go. The more karma you have, the more you can do within the Answers community.

Let us know what you think of the new format and functionality. You can post suggestions using the Ask a Question functionality and assigning it to the Guru Help category. Also, please rest assured that none of your previous comments, questions and suggestions have been lost. We will be moving some of the more popular posts from the old format to the new over the next week.

Enjoy!!

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Stacy - Guru.com Team ♦♦ ♦♦ 1.4k May 20, 2012 at 02:28 PM Answer This

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Christine R.
15.6k 9 22 73

I just encountered a little something that highlights perfectly why having votes, karma, etc isn't a great idea. I posted a reply to someone asking about how to deal with a freelancer who wasn't producing. There were finances involved and it was a little complicated as there could be refunds involved. My recommendation, I believe, was the correct one. They need to contact help desk to seek some advice (after all, they will have record of the timeline of the project, the messages back and forth, the payments, etc. It seemed logical to me that you seek out those who can actually provide you with correct actions to take for your circumstances, whether that involves an immediate dispute on file or not.) Yet, I was given a down vote for that? Doesn't it see childish to anyone else that there are even down votes in the first place?
Does it not make more sense to not allow voting on questions and answers or to only allow votes in the form of an icon that indicates that it's an interesting question, or a suitable answer. In other words, if you have nothing good to say, then say nothing. If others don't find the question interesting they can kindly avoid comment, and if they feel an answer is lacking, they could do the decent thing and offer their knowledge on the subject. Isn't the Answers section supposed to be about helping each other out? If so, then what purpose do the votes, karma, and badges serve? None, as far as I can see.

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Christine R. 15.6k Jul 02, 2012 at 09:50 PM

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There is another freelancer site, that had a thumbs up/down feature on their message forums. It got totally out of hand, with things like 15 thumbs down for a logical question. Finally it was done away with and everyone couldn't be happier. the person you responded to should NOT have posted their question/problem in the "questions" category. It dealt with specific freelancers, finances etc. and should have been directed specifically to Guru's customer service. Entire questions are now contained in the subject line instead of in the body of the message

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Robin Thomas
4.6k 18 42 82

Great ideas, Kathleen. I might add a Suggestions tab as well. In its current state, there is not a simple way to readily identify suggestions. There should be. I find it frustrating to read responses that state that this or that "just doesn't work that way in Guru". If it seems like an appropriate change, suggest it! And please get rid of "karma". I think it's great to have a single location to communicate, but it needs to be more business/professional in nature.

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Robin Thomas 4.6k Jun 30, 2012 at 03:34 PM

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Kathleen Termyn
18.6k 7 17 114

Do away with the Tags, Badges and Unanswered tabs above. No one uses them, very few know what to do with them, and probably the rest of us don't understand them. In their place, add a tab for Customer Service, or Help Desk requests.

A lot of questions presented here on the Questions tab are of a private nature, citing problems concerning specific employers, jobs or freelancers. That doesn't belong here. That should be handled by Guru's customer service.

Other questions concern "how to's" of a technical nature to perform certain tasks or problems concerning uploading files etc. That should be handled by the help desk.

Although links to customer service, and help desk are listed somewhere here (in tiny small letters, somewhere) big bold tabs added above should be added for better visability and convience. Also, any messages posted to that should only be available to view by either customer service or the help desk for technical problems.

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Kathleen Termyn 18.6k Jun 30, 2012 at 03:03 PM

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LUCA LUCA
30 1 4

I have to agree with Christine. I'm baffled as to why such a site would encourage people to compete for "karma" points.

Many people posting have serious issues that need answers. When the person we're complaining about can come in a give negative karma points, it starts to turn into a silly game.

I received negative points for each of my 5 comments/questions within a half an hour of firing my "employee." It makes it pretty obvious doesn't it? Can we please up the professional standards here? Dealing with immature unprofessional freelancers is painful enough. Why must we have one of the top freelancer sites encouraging it?

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LUCA LUCA 30 Jun 30, 2012 at 05:48 AM

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Christine R.
15.6k 9 22 73

Hi Stacy,

I hope this comes out right. Please forgive me if it doesn't.

The new design, isn't so great.

It's not a good fit visually with the rest of the site, and the larger arty banners with the green, blue, and black are just too much. There's almost a cartoonish feel to it now, and I'm not sure how that works with the image of Guru as a business site and a freelance site. Fun is fun, and maybe there should be a Guru games page for those that want, but the answer section should be a clean-cut place of helpful information, not karma ratings and badges. That's more for a games page or celebrity gossip forum. Most of the people here are working professionals, so does it really fit the audience?

Sorry. Sometimes opinions just have to be shared.

:)

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Christine R. 15.6k May 25, 2012 at 04:59 AM

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I agree with Christine R. This is a tool that I use to quickly access information that is logically sorted and pertinent. I DO like the idea that there is a single forum for communication. I DON'T like spending time wading through posts that I must open and read to understand their contents because the subject lines are nebulous at best. The color scheme and oversized headings aren't my cup of tea, but neither are the badges/karma features. Thanks for providing a forum to communicate feedback.

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edited May 21, 2012 at 01:36 PM
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