To help make dispute resolution more efficient, we’re introducing a new automated mediation tool. It is free to use and gives you a chance to resolve disputes at your own pace. This tool provides complete transparency and eliminates delays caused by miscommunication between you and the Freelancer.
How It Works:
- Automated mediation begins when you provide Guru with reasons for withholding funds after a Freelancer has requested them be released.
- The Freelancer is able to see these reasons, and respond to each with supporting evidence.
- You and the Freelancer can then continue going back and forth until you reach an agreement, or until one party decides to escalate to arbitration.
We encourage you to resolve the dispute through mediation if at all possible. However if an agreement cannot be reached, arbitration services will still be available for the same fee as they are today. Automated Mediation will be available the week of Nov. 18. Learn More about Automated Mediation in the Help Center.