A software glitch within the Level 3 network (our trusted supplier of bandwidth) prevented access to the Guru.com website on July 12, 2012. The problem started at around 4:30 a.m. in the morning, and persisted till 7:00 p.m. EST in the evening, before it was finally diagnosed and cured.
Level 3 is one of the largest, and perhaps, one of the most trusted providers of internet bandwidth in the world today. As you can imagine, a large and complex network requires stringent policies and protocols to maintain. At times, these policies may hinder a quick resolution of what may appear to most (specifically our Guru engineers) as a simple problem to fix. A collaborative tussle (cannot think of a better term) that transpired between the different groups of engineers is perhaps the most accurate description of what transpired behind the scenes.
We are truly sorry for any slowness and downtime you may have experienced while we were tackling the challenges to access our Guru.com website over the internet.
I was personally engaged with our engineers as they worked tirelessly to get to the root of the problem. It was humbling to observe that the urgency & determination to restore access took precedence over the most basic human necessities. With great joy, I report that the passion to serve your interests is alive and thriving within every member of the Guru team.
We look forward to your continued business with Guru.com, allowing us to provide you with the high level service you deserve from us.