Guru.com Profile - Murlan
Find this profile here: http://www.guru.com/freelancers/Project-Manager-Operations-Management-Corporate-Trainer/Oregon/Medford/978975
|Tagline:||"Golden Opportunities disguised as Insurmountable Obstacles"|
|Photograph:||No images have been uploaded.|
|GMT:||Pacific Standard Time|
|Category rank:||15293 in Business Consulting|
|Money (all time):||$0.00|
|Min. project budget:||Not specified|
|Member since:||25 May 2008|
|Last sign In:||11 Jun 2008 12:19 PM ET|
|Quotes submitted:||0 in last 30 days|
|Highest degree:||Associate's Degree|
|Experience level:||Vice President|
|Business size:||Less than $1 Billion|
|Geo markets:||United States
|Additional skills:||Certified to Develop & Deliver customized workshops in the following areas:
Managing Service Performance
Customer Service Management
Superior Service Skills (Customer Service)
Management Seminars: Certifications from Drake, Beam, Morin; Pagett Thompson; and Covey
Software/Hardware Proficiency: PC & MAC, MS Office, Quickbooks & Database programs
|Highlights:||As independent consultant, interviewed, observed and advised startup and small businesses on all aspects of current practices and potential growth. Designed, developed and implemented solutions and processed for "challenge" areas identified during initial review. These included operations & marketing strategies, training programs, and policy & procedures. Provided ongoing training and revisions, as required.
Directed day to day operations, sales & marketing for multi-branch employment services agency. Included recruitment of permanent & temporary employees, supervision of employee relations activities, interviewing, hiring, problem solving, performance evaluations & improvement agreements, termination.
Corporate Trainer for international software company, responsible for development and implementation of orientation, policy & procedure, customer service, leadership, management, & software training. Doubled Customer Support and Order Admin productivity from 500 to 1000 calls handled daily, within 3 months.
Improved customer relations, increased productivity, and observed evidence of reduced stress following design and presentation of customized team building & customer service training programs, resulting in 20% increase in previously achieved performance standards.
|Work terms:||Payment Method Preferred: Guru.com SafePay Escrow (especially first time agreements.) Will consider other payment options including PayPal and direct payment, with contract.
Communications: Direct phone or email is best up to twice a day, unless otherwise required.
General Availability: Monday - Friday, 8 am - 4 pm PST based on length and depth of project, unless other arrangements made in advance.