**Business Management Consultant**, Orlando, FL, Business Development, E-commerce Expert, Project Manager, Outsourcing Consultant, Operations Management

**Business Management Consultant**

Orlando, Florida | United States

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**Business Management Consultant** (ID: 396092)

Sales and Service Executive

	Business Consulting
	Feedback: None Reviews: 0 Earnings (Year): $0

Summary

Member Since:

January 21, 2002 | 0 quotes in last 30 days | Last Signed in: August 22, 2011

Location:

Orlando, Florida | United States

Would work on site:

Yes

Earnings (All Time):

$300

Earnings by Skill (Year):

Business Consulting	$0
Business Development	$0
E-Business Management	$0
International Outsourcing	$0
Operations Management	$0
Project Management	$0

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Rate:

Min. Rate: $80.00 | Min. Budget: $0.00

Work Terms

Industries:

Consumer Goods & Services, Finance, Health Care, Professional Services, Retail & Wholesale

Highlights

Key Client Results:

Business Services: Lead a $135M P&L turn-a-round global call center operation (USA, Canada, Latin America, Caribbean, & Virtual Workforce) with 1,200 personnel including Human Resources, Training, Quality Assurance, Client Services, Call Center Operations and Information Technology.

Business Services: Managed a team of applications developers, network and server administrators, infrastructure, security and telecom professionals. Call center initiatives included implementing CTI, Routing and IVR solutions, maximization of dialer system and call center applications as well as the implementation of KPI metrics and processes.

Entertainment: Acted as Project Managert for an $15M eCommerce Design Program. Included all research and development of eCommerce Strategies (Business, Architecture, Marketing). Lead development of Business, Technical, and Implementation Requirements for eCom CRM Strategy across all customer touch points (call center, onsite, online, mobile, web 2.0).

Consumer Electronics: Exceeded key performance indicators and improved call abandonment rate 32% after re-structuring a Philippines and India based call center.

Consumer Electronics: Reduced RMA shipment turnaround from 21 days to 48 hours through complete re-engineering of an outsourced reverse logistics program.

Business Services: Achieved $7.5M in global outsourcing and business service contracts.

Skills

Years of Experience:	15 year(s)
Highest degree:	Bachelor's Degree
Software Skills:	No information provided
Additional Skills:	Veteran call center manager with 13+ years global experience increasing profitability for Fortune 500 clients and other organizations; skilled at targeting new revenue streams, building winning teams and cutting waste. Visionary leader with a track record of establishing strong infrastructures and successfully overhauling failing operations. Major sales and marketing successes. Demonstrated business acumen with broad management experience. Expert in call center management, project management, team building, training, infrastructure & process improvement, P&L, marketing strategies, sales, client relations, proposal development, account management, performance evaluation, distribution & fulfillment services, gap analysis, technical service selection, vendor management, account growth.
Tested Skills: