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5 Points Consulting, Inc. (ID: 631967)
Talented Professional Resource
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Business Consulting
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Earnings (Year):
$0
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Company Info
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| No. of employees: | Fewer than 10 |
| Year established: | 2005 |
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Boutique consultancy developed in order to provide business consulting services to small to medium sized businesses. Our clients are the key to our success, so we get to know each client, their business and their needs. We do everything we can to fulfill their needs because we realize that we are building a company whose growth, prosperity and success depend upon our customer’s satisfaction
oWhether we reduce the costs associated with order management, shorten order delivery/provisioning cycle times, improve customer satisfaction, increase revenues or transform a company’s organizational structure to better position itself for the competition, we do whatever we can to make our customer’s business the best it can be.
Our resources have been senior managers and/or senior level consultants to diverse companies – from Fortune 100 companies to start-ups, in a full range of sizes and corporate cultures. This provides solid experience that can be leveraged across client accounts. Our resources have experience not only working at leading companies but also consulting for leading companies and achieving desired business benefits. Our resources have extensive experience in leading complex, high value projects and managing employees and divisions of top companies. Our resources have experience working in Public, Private, Global and National business environments
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Management Team
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| Carolyn A Taraboletti |
| Owner/Managing Partner |
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A native Atlantan who started her career as a consultant in 1993 after graduating from Terry College of Business at The University of Georgia. After working for several years for W. Grace and Associates, Carolyn began working for TSC, and eventually, eLoyalty. She traveled to clients around the country helping to solve business issues centered around people, process and technology. She has extensive experience in the following industries: Automotive, Banking/Financial Services, Capital Markets, Forest Products, Insurance, Pharmaceutical, Real Estate and Telecommunications.
After two children and a move to north Florida, Carolyn started her own consultancy in 2005 in order to continue her career and obtain a work/life balance. She continues to hone her skills and enjoys the challenge new clients present.
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Resume
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Summary
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| Consulting Services Professional with extensive experience in Wireless Communications, Financial Services, Business Products Manufacturing, Airline and Real Estate industries. A self-motivated, self-managed indiviaul possessing outstanding management, communication and writing skills. Extensive experience in all phases of operational, design, implementation, and maintenance of business applications; business analysis, developing applicable Customer Relationship Management (CRM) strategies and planning for CRM implementations. |
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| Project Management |
Advanced |
12 year(s). |
| Business Process Reengineering |
Expert |
15 year(s). |
| Contact Center Operations |
Expert |
12 year(s). |
| Operational Design |
Advanced |
10 year(s). |
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Jun 2005 - Present
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5 Points Consulting, Inc., United States - Jacksonville Beach, FL
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| Managing Partner / Owner |
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| Launched a small, boutique consulting services organization through which I current manage my existing client base. Specific work experience through this organization includes: Reference Reporting, Software Product Review, Industry Analysis and Business Writing, Process Reenginnering, Training Development and Delivery, Reference and Operational Manual Development and Organizational Design. |
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Jun 1998 - Apr 2005
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eLoyalty Corporation, United States - Chicago, IL
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| Principal |
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| For eLoyalty, I completed a number of Customer Relationship Management projects. My clients included General Motors, Hewitt Associates, Allstate Insurance, AT&T Wireless, Volkswagen of America, T-Mobile, Hewlett Packard, Washington Mutual, and General Motors. Project experiences ranged from selecting an outsourcing partner, completing a cost analysis, documenting business requirements for a system implementation, completing system implementation of a contact software application, developing test plans and use cases, documenting and redefining key business processes, developing prototype marketing system and completing over 110 Sarbanes Oxley compliant processes. |
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Sep 1995 - May 1998
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W. Grace and Associates, United States - Atlanta, GA
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| Associate |
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| In this role, I tracked multi-million dollar projects for a large paper manufacturing organization. I also developed an internal set of policies and procedures for a large consulting services organization. |
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Aug 1990 - May 1993
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University of Georgia
- United States - Athens, GA
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Bachelor's Degree
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Marketing
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Feb 1999
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Customer Relationship Management - A Proven Platform for Loyalty Redesign
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Journal of Customer Loyalty
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View Online
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Jan 2002
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How to Ensure Consisten Customer Interactions
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All Roads Lead to Loyalty
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View Online
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May 2004
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Saving Jobs in the Local Global Economy
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Journal of Customer Loyalty
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View Online
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References available after the pro submits a bid for your project.
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Featured Employees
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The company has not entered any Featured Employees.
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Summary
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| Member Since: |
November 22, 2005 | 1 quotes in last 30 days
| Last Signed in: May 20, 2013
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| Location: |
Jacksonville Beach, Florida | United States |
| Would work on site: |
No |
| Earnings (All Time): |
$0 |
Earnings by Skill (Year): |
| Business Consulting |
$0 |
| HR Management |
$0 |
| Marketing Research & Plans |
$0 |
| Operations Management |
$0 |
| Project Management |
$0 |
| Training |
$0 |
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Feedback |
| Rate: |
Min. Rate: $50.00 | Min. Budget: $0.00 |
Work Terms |
| Industries: |
Finance, Health Care, Professional Services, Technology & Internet, Telecommunications |
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Highlights
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Consulting Services Professional with extensive experience in Wireless Communications, Financial Services, Business Products Manufacturing, Airline and Real Estate industries. A self-motivated, self-managed individual possessing outstanding management, communication and writing skills. Extensive experience all phases of operational, design, implementation, and maintenance of business applications; business analysis, developing applicable Customer Relationship Management (CRM) strategies and planning for CRM implementations.
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Skills
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| Years of Experience: |
15 year(s) |
| Highest degree: |
Bachelor's Degree |
| Software Skills: |
No information provided |
| Additional Skills: |
Contact Center, Project Management, Marketing Communications Development, Business Process Reengineering, Computer Based Training Development, Customer Services, Business Case Development, Contact Center Best Practices, Systems & Integration Testing, Business Article Writing Skills, Policy and Procedure Documentation |
| Tested Skills: |
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| The Company has not taken any Skill Tests. |
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Work Terms
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The typically business environment in which I engage includes remote work options. While I am willing to travel to a client to kick off a project or conduct a client meeting, I typically work from my home office. I typically bill my clients on an hourly basis but will consider fixed price rates for specific situations.
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Global Region
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| Country: |
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United States |
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(UTC-05:00) Eastern Time (US & Canada) |
| Local Time: |
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12:40 AM |
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| Profile |
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