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dcutler (ID: 367695)
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Networking & Telephone Systems
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Earnings (Year):
$0
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Summary
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| Member Since: |
September 21, 2003 | 0 quotes in last 30 days
| Last Signed in: November 14, 2008
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| Location: |
Marietta, Georgia | United States |
| Would work on site: |
Yes |
| Earnings (All Time): |
$0 |
Earnings by Skill (Year): |
| Networking & Telephone Systems |
$0 |
| Network Administration |
$0 |
| Server Administration |
$0 |
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Feedback |
| Rate: |
Min. Rate: $45.00 | Min. Budget: $0.00 |
Work Terms |
| Industries: |
Finance, Government, Health Care, Real Estate, Technology & Internet |
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Highlights
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$45/hr is my project bid.
01/2005-02/2005 Technical Support Mgr Thomson Computaught via Adecco, Atlanta GA
Supervised 10 help desk team members who support CD based and Web based Real Estate courses
Prepared weekly meetings, handled employee scheduling, and customer issues
Participated in interviewing process and provided input on hiring decisions.
8/2004-Present Independent Technician iTechnicians, Southeast US
Swapped out motherboards in Dell GX and SX 270’s
Replaced harddrives in Dell PCs
Replaced inverter boards in Gateway Profile 4’s
Replaced processor fans in Gateway series E PCs
Install Gateway plasma TVs
Install Gateway PCs and Servers including hardware and software image, and provide network administration
Assisted with doing Technical Site Surveys at Car Dealerships for AutoBase
10/2004-11/2004 County Technician PDS Technical, Kennesaw GA
Provided technical support for Newnan county GA during the General Election and the Statewide Runoff Election
Responsible for monitoring the county server and generating and producing election results, reports, and creating backups of the database
1/2004-7/2004 Project Coordinator IBM via Teksystems, Atlanta GA
Project involved being responsible for the National integration/rollout of hardware for the Intercontinental Hotels Group new Opera property management system.
Conducted training calls with technical resources in preparation for project execution
Provided technical and administrative telephone support to technicians while performing work at client locations
Maintained daily event logs on issues, escalations, and sites completed, units performed and manage asset distribution in support of the project.
Communicated and maintained working relationship with recruiters, client support personnel, and management involving daily tasks and escalations.
Acted as the sole communicator representing management for each assigned project
Created, updated, and scheduled daily activities in MS Project.
09/2003-12/2003 Courier FedEx, Marietta GA
Provided courteous and efficient package delivery and pickup
9/2002-3/2003 Imaging Consultant GA Dept of Labor via Cameron Staffing, Atlanta GA
Managed, scheduled, & coordinated the activities of the Unemployment Insurance group imaging installation project
using Kofax Ascent Capture 5.5, IBM ImagePlus for Windows 2000, Syscom Faxrouter, and DB2.
Monitored and maintained DB2 database for imaging application and liaison between the GA Dept of Labor IT Dept and the UI business area, also the point of contact for the vendors involved in the installation of hardware and software.
Created and prepared documentation pertaining to instructions and procedures on processes and the use of applications using MS Office 2000, MS Project 2000, and Visio.
Edited, tested, and implemented custom changes to Ascent Capture scripts.
Managed and executed escalations to upper management
06/2002-09/2002 Customer Service Rep Exide Technologies, Atlanta GA
Provided customer service to Wal-Mart stores and audited returned automotive batteries that were still under warranty.
6/1999–8/2001 Technical Project Mgr McKesson Corporation, Alpharetta GA
Managed, scheduled, & coordinated the activities of the LaserArc installation projects with the various functional and operational areas involved.
Managed project scope, requirements, and facilitated meetings for assigned projects
Developed and maintained course curriculum including presentations, reference manuals, online help files and release notes.
Provided software demos to user groups and customers prior to implementations
Performed the technical tasks required to install and upgrade new and existing customers to LaserArc COLD and Ascent Capture Scanning Editions to upload data from STAR, Horizon, Pathways, HBOC, and other systems.
Installed, monitored, and maintained MS SQL Server 6.5/7.0/2000, and performed SQL administration including adding and removing users, scheduled daily maintenance and backups, granting permissions, creating databases.
Edited, tested, and implemented custom changes to SQL conversion scripts and Ascent Capture scripts
Trained customers in the use and system administration of the LaserArc application
Traveled 90% - 100% across US, Canada, and Puerto Rico
5/1998–6/1999 System Analyst Canada Life, Atlanta GA
Acted as liaison with the business areas on the implementation of new systems and applications
Interfaced with vendors to troubleshoot problems with software applications or hardware
Provided technical expertise in the setup, administration, and troubleshooting of local and wide area networks in an OS/2 LAN server and Windows NT 4.0 server environment.
Installed and setup hardware and software, including servers, RISC servers, scanners, and network operating systems.
Installed, monitored, and maintained MS SQL Server 6.5/7.0, and performed SQL administration including adding and removing users, scheduled daily maintenance and backups, granting permissions, and creating databases.
Performed NT administration (adding and removing users, installing software and perform daily maintenance of NT machines running as file and print servers and backup of servers) and support for over 500 users.
3/1996-4/1998 LAN Support Technician IBM via CTG, Atlanta GA
Provided installation, maintenance, configuration & Administration for OS/2 LAN server and Lotus Notes 4.5
Performed technical writing of procedures and instructed end users on use of WPET OS/2 platform and associated products.
Provided installation of hardware and software, desktop software support of the IBM WPETOS/2 & Windows platform, and hardware troubleshooting
Provided phone support to the Education and Training instructors
10/1994-3/1996 Team Leader IBM, Memphis TN
Supervised 25 call screening personnel.
Prepared weekly meetings, handled employee scheduling, and customer issues
Analyzed and created goals and projects related to achieving team goals and business objectives.
Participated in interviewing process and provided input on hiring decisions.
Delivered annual performance reviews and provided regular productivity reports to team members and management.
Provided 2nd level telephone technical support and troubleshooting on PC hardware, peripherals, and hardware and software configuration in an OS/2 environment
Installed network operating systems, RAID systems, and associated hardware and advised on troubleshooting.
Provided hardware technical support during times of increased call volume on AS/400, System 36, and IBM Terminals
1/1989-9/1994 Business Analyst NationsBank, NC/VA
Technical liaison between Customer Focus groups and Technology division
Facilitated and managed various sized projects and interfaced with vendors.
Advised, developed, and proposed configurations on hardware and software requirements regarding business needs for best possible solution
Provided training for hardware and software, and advised on operations suitable for automation.
Performed mainframe (SAS) and PC-based programming (Dbase IV and Paradox 3.5 & 4.0) as a result developed and implemented an inventory system for the Bankcard Library.
Provided support of NationsBank (C&S/Sovran) banking systems running on IBM 3090 and 4381
Responsible for maintaining system integrity and monitoring of ATM, Branch, and Company wide systems
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Skills
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| Years of Experience: |
No information provided |
| Highest degree: |
Bachelor's Degree |
| Software Skills: |
No information provided |
| Additional Skills: |
EDUCATION
BS in Management Information Systems Norfolk State University, 1992
CERTIFICATIONS
CNA, Certified Novell Administrator
Certified Lotus Specialist in Application Development
Certified A+ Service Technician
SYSTEMS – Novell (Netware), Windows 95/98, OS/2 (LAN Server & Warp), Windows NT, Windows 2000 (Professional & Server), Windows XP, MVS, AIX
NETWORKS - TCP/IP, HOSTS, DNS, IPX/SPX, FTP, LAN/WAN Networks, NetBEUI, Telnet, SMTP, POPMAIL
HARDWARE - Servers (IBM, HP, Compaq, & Dell ), PCs & Laptops (Fujitsu, Gateway, IBM, HP, Compaq, & Dell), Scanners (Fujitsu & HP), Jukeboxes (HP), Printers (HP & Lexmark), Routers, Hubs, Switches (Cisco, SMC, Linksys), IBM MAUS & CAUS, Hard Drives, Tape Backup Units (HP Surestore, Exabyte, & Connor)
MAINFRAME APPLICATIONS – TSO, ISPF, CICS, DB2
SOFTWARE - Ghost Imaging, Lotus Notes, MS Publisher, WinZip, Photo Editor, Internet Explorer, Netscape, Reflections, CM/2, IP Dialer, Visio, pcAnywhere, Office 2000, RAS, EXTRA for Attachmate, IBM ImagePlus,
SQL Server, IBM Personal Communications, MS Project, Kofax Ascent Capture, Syscom FaxRouter, Syscom MVSConnect, RightFax, Optio, OTG DiskXtender, NT Backup, Citrix, Outlook |
| Tested Skills: |
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| The Freelancer has not taken any Skill Tests. |
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Work Terms
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No information provided
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Global Region
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| Country: |
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United States |
| GMT: |
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(GMT-05:00) Eastern Time (US & Canada) |
| Local Time: |
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6:51 AM |
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