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GAIA IT Enabled Services Inc. (ID: 835491)
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Sales & Telemarketing
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Feedback:
Earnings (Year):
$2,352
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Company Info
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| No. of employees: | More than 100 |
| Year established: | 2001 |
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please refer to www.gaiaites.com.
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Management Team
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| subash sangam sangam |
| Chief Executive Officer |
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Subash followed up on an Honors Degree in English Literature, European History and Economics as Majors with a management degree in marketing and entrepreneurial finance. Strong foundation in the hospitality and travel trade where he began his career helped imbibe the nuances of relationship marketing and intense customer focus. In the last decade of the offshore revolution era, Subash Sangam acquired significant top management exposure at a board level to the dynamics of co-sourcing endeavors- most significantly, Subash pioneered in the development of co-sourcing models for international entities including leading e-commerce entities based in the US.
Subash watches over service excellence at the global delivery center of GAIA. He plays a distinctive role in overseeing delivery of services, advance mapping of scalability, building of knowledge and talent repositories to meet client needs. His work ethos is reflected in his favorite maxim- customer satisfaction is an anomaly, customer delight is fundamental-. For our clients, this translates into reliability and relief of a very high order. |
Resume
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The Freelancer has not entered Resume information.
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| Zubin Dalal |
| Process Manager |
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Vibrant operations management professional with over 8 years of energizing exposure to best international best practices in customer service and delivery enhancement techniques, Zubin heads the services team at our offshore center. He manages critical processes such as Telemarketing, Data Research and Analysis, Background Verification Check, Web Development and Forms Processing.
Zubin’s career has been exemplified with instances of fusing the dynamics of team motivation, process knowledge and client needs to create lasting solutions for our airline clients. Prior to partnering with GAIA, he has performed significant outsourced managerial roles on behalf of AT & T Wireless, United Airlines, British Airways and Friends Provident.
Zubin is sold on the idea of multi- skilled manpower and based on his own expertise in leading multi-dimensional contact processes- outbound, inbound and blended, he constantly evolves systems to re-engineer process value. He is a key member of the transition team that holds hands with new clients and helps migrate seamlessly over to the delivery center. |
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Resume
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The Freelancer has not entered Resume information.
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| Doreen Rodrigues |
| Assistant Manager |
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Doreen Rodrigues-Assistant Manager- GAIA IT Enabled Services
A graduate in Commerce, Doreen acquired exceptional organizational skills in her career via her propensity to adopt a ‘Manager By Walking Around’ philosophy. At our delivery center, she is a Subject Matter expert for Airlines, Travel, Insurance, E-Commerce and Banking vertical. Prior to joining our team, Doreen’s career growth is marked with deeply entrenched milestones achieved in the entire cycle of ground level back office processes for United Airlines and Air Canada.
Doreen oversees process excellence and contributes significantly in team development, advanced training and supervisory development. She is hands on in management style and loves to play the role of a communication catalyst between onshore staff and offshore agents to perfection. She holds justified pride in ensuring that SLA’s and mandates of our clients are preserved. Doreen works closely with the offshore teams in reinforcing professional goals and internal motivational initiatives. Senior executives representing our clients look to this very expertise of her’ s when it comes to trouble shooting, escalation and ramping up of operations. |
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Resume
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The Freelancer has not entered Resume information.
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Featured Employees
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The company has not entered any Featured Employees.
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Summary
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| Member Since: |
July 23, 2007 | 13 quotes in last 30 days
| Last Signed in: June 19, 2013
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| Location: |
palos verdes estates, California | United States |
| Would work on site: |
Yes |
| Earnings (All Time): |
$35,425 |
Earnings by Skill (Year): |
| Sales & Telemarketing |
$2,352 |
| Customer Service |
$0 |
| Field Sales |
$0 |
| Lead Generation |
$760 |
| Telemarketing |
$1,592 |
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Feedback |
| Rate: |
Min. Rate: $8.00 | Min. Budget: $0.00 |
Work Terms |
| Industries: |
Finance, Hospitality & Leisure, Media & Entertainment, Professional Services, Real Estate |
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Highlights
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No information provided
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Skills
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| Years of Experience: |
No information provided |
| Highest degree: |
Master's Degree |
| Software Skills: |
No information provided |
| Additional Skills: |
No information provided |
| Tested Skills: |
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| The Company has not taken any Skill Tests. |
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Work Terms
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No information provided
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My Account URL
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Contact this Freelancer Now!
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Instant Messenger
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Global Region
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| Country: |
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United States |
| GMT: |
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(UTC-08:00) Pacific Time (US & Canada) |
| Local Time: |
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8:06 PM |
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| Profile |
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