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kirk-sparrow (ID: 1288264)
Avaya PBX/Call Center Technical Guru
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Networking & Telephone Systems
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Earnings (Year):
$0
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Summary
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| Member Since: |
April 09, 2010 | 0 quotes in last 30 days
| Last Signed in: April 09, 2010
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| Location: |
New Britain, Connecticut | United States |
| Would work on site: |
Yes |
| Earnings (All Time): |
$0 |
Earnings by Skill (Year): |
| Networking & Telephone Systems |
$0 |
| Technical Support |
$0 |
| Telephone Systems |
$0 |
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Feedback |
| Rate: |
Min. Rate: $50.00 | Min. Budget: $10,000.00 |
Work Terms |
| Industries: |
Construction - Commercial, Construction - Residential, Consumer Products, Government, Healthcare Services |
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Highlights
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No information provided
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Skills
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| Years of Experience: |
30 year(s) |
| Highest degree: |
Associate's Degree |
| Software Skills: |
Avaya S8700, S8500 PBX Administration (MAC, Vectoring and ACD)
• Avaya IC/BA version 7.1.5
• Avaya IP Agent
• Siemens HiPath, HiCom (9006) PBX Administration (MAC and ACD)
• Cisco CM 6.x
• Witness and Verint Call Recording Support
• CMS and eWFM Call Center Application Support OCx, SONET, DSL, ISDN and POTS Integration.
• Telecommunications Project Funding, Project Management, Purchasing and Billing in the $1,000,000+ Range
• Blackberry Enterprise Server Installation and Support
• TDD and TTY Accommodation for Call Center Access
• Avaya Interaction Center Design, Installation and Support ver. 7.1.5 (AIC)
• Audix and Modular Messaging Installation and Support
• Polycom Video Conferencing Installation and Support
• Cisco VOIP Support for the 9600 and 3500 Series
• Active Directory and Avaya Interaction Center Integration Planning
• Evaluation and Determination of e911 Services for Aetna HQ
• Advanced Knowledge of all Microsoft Office Products
• Advanced Vendor Management Skills of all Major Carriers and Equipment Suppliers (Avaya, Siemens, Cisco, Verizon, Qwest, etc.)
• Advanced Knowledge of Trouble Ticketing Systems (HEAT, HP Service Center, Magic etc.)
• Extensive Team Leadership and Consensus Building Skills |
| Additional Skills: |
No information provided |
| Tested Skills: |
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| The Freelancer has not taken any Skill Tests. |
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Work Terms
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No information provided
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My Account URL
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Global Region
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| Country: |
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United States |
| GMT: |
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(GMT-05:00) Eastern Time (US & Canada) |
| Local Time: |
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2:20 AM |
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