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brightpop (Id: 1236402)
Customer Relationship Management (CRM) Services
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Summary
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| Member Since: |
October 24, 2009 | 0 quotes in last 30 days
| Last Signed in: November 14, 2009
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| Location: |
Victoria, Virginia | United States |
| Earnings: |
$0.00 (all time) | $0.00 (12 months) |
Completed Projects |
| Rate: |
Min. Rate: $50.00 | Min. Budget: $200 |
Work Terms |
| Skill Category: |
ERP & CRM |
More Skills |
| Subcategories: |
Oracle , Other - ERP & CRM, PeopleSoft, SAP , Siebel |
| Industries: |
Consumer Goods & Services, Health Care, Media & Entertainment, Professional Services, Technology & Internet |
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Highlights
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• Developed a customer support interaction and portal strategy for a NASDAQ software company
• Performed a Sales Force Effectiveness assessment at a global health care products company
• Charter member of an SAP Program Management Office (PMO) at a global CPG company
• Turned around a troubled online store implementation at a NASDAQ-traded software company
• Designed a custom location-based Marketing Intelligence application for a Fortune 50 retailer
• Managed the implementation of a CRM asset management application at a government agency
• Directed the implementation of an enterprise automation system at an order fulfillment company
• Advised on the selection of a best-fit CRM solution for a Fortune 100 financial services company
• Identified $15 million in annual enhanced revenue opportunity for a test equipment manufacturer
• Project Manager of a 200-site Oracle ERP implementation at a Fortune Global 10 trading company
• Captured $10 million in cost savings and increased profits at an information services company
• Identified reductions in costs per invoice processed of nearly 40 percent at major cable company
• Reduced cycle times by 50 percent through process re-engineering at a federal government agency
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Skills
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| Years of Experience: |
15 year(s) |
| Highest degree: |
Master's Degree |
| Software Skills: |
Business Analysis - Data/Process Models; RUP, UML; Business Case Development / Cost Benefit Analysis; Business Process Re-engineering / BPR / DMAIC; CRM - Oracle 11i, PeopleSoft 8.x, SAP R/3, Siebel; CRM Data Analytics - SAS®9, SPSS 14; ERP - PeopleSoft 8.x, Oracle 11/11i, SAP R/3 4.6/4.7; GIS and CRM Package/Vendor Evaluation and Selection; GIS - ESRI ArcGIS 8.x/9.x; MapInfo 7/8; GIS / Information Technology Strategy Development; Microsoft Certified Architect (MCA) Accepted Candidate; Oracle Certified Pro - R11 CRM and Financial Apps; PMI/PMP Certified Project Manager - ID# 35684; PM Software - MS Project; Niku, Primavera P3/P3e; Project Risk Analysis, Assessments & Turnarounds; SAP Solution Manager Certification (C_SMI310_04); Siebel 2000 Certified Business Analyst; Stanford Advanced Project Management (APM) |
| Additional Skills: |
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| Tested Skills: |
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| The Freelancer has not taken any Skill Tests. |
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Work Terms
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Hourly rates for service delivery staff typically range from $50 to
$100 per hour depending on the skill type and seniority. Hourly rates
for project managers and strategists typically range from $75 to $150
per hour. Discounts may be available for public and non-profit
organizations (including government “term” contracts)*, for small
business clients, as well as in cases where BRIGHTPOP undertakes
projects of a particularly strategic nature. Expenses are typically
billed separately unless an “all-inclusive” arrangement has been agreed
to.
Firm Fixed Price (FFP) arrangements are available in cases where the
scope of the project is well understood and agreed to by both parties.
In the majority of cases, we recommend that prior to initiating a FFP
project, a short “scoping” engagement be performed on a time and
materials basis in order to define the project scope and develop the
FFP estimate. Milestone/progress payments are usually agreed to at
clearly established points along the project lifecycle based on Earned
Value Analysis. As BRIGHTPOP assumes a higher level of risk for FFP
arrangements, a correspondingly higher total fee structure can be
anticipated.
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My Other Profiles |
| My Account URL: |
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http://www.guru.com/freelancers/brightpop
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Brightpop.com CRM Services
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Global Region
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| Country: |
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United States |
| GMT: |
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(GMT-05:00) Eastern Time (US & Canada) |
| Local Time: |
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1:40 AM |
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