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Paying for Project Work
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-Paying Freelancers through SafePay: Overview
-How SafePay Escrow works
-How SafePay Invoicing works
-Payment Methods for Escrows or Invoices
-Earning Guru.com Loyalty Dollars
-How and when Freelancers receive Employer's payments
Paying Freelancers through SafePay: Overview
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Pay Freelancers risk-free through SafePay Escrow. We'll refund your escrowed money if you're not completely satisfied with the project work.
If you do not use SafePay Escrow, you must pay Freelancers through SafePay Invoicing. Learn more below.
Pay Escrows and Invoices to Guru.com by:    E-check   |   Check   |   Wire Transfer   |   PayPal   |   Credit Card   |   SafePay Account Funds
Two Payment Options
SafePay Escrow Escrow
With SafePay Escrow, your satisfaction is completely guaranteed.
Our SafePay Escrow Service includes all of the benefits of SafePay Invoicing, plus allows you to transact with Freelancers risk-free.
How It Works
  		• You deposit money into an Escrow Account before project work begins.
    We hold your payment in the Escrow Account.
  		• Review the completed project work.
  		• If you're satisfied with the work, simply release the Escrowed funds to the Freelancer.
  		• If you're not completely satisfied, do not release the Escrowed funds, and ask us to refund the Escrowed money to you. We'll assist you with our free Mediation and Arbitration services.
    Escrow Account Stats
    Only 3.0% of Escrow Accounts result in Mediation.
    Only 0.5% of Escrow Accounts result in Arbitration.
    More detailed info about Escrow...
    SafePay Invoicing
    Our SafePay Invoicing Service safeguards your sensitive payment information and facilitates international transactions. However, we cannot guarantee transactions paid through Invoicing.
    Note!
  		• We cannot recover your payment when you use SafePay Invoicing. We do not guarantee Invoicing transactions.
  		• Only use Invoicing if you already know and trust a Freelancer.
    How It Works
  		• You pay Guru.com after the Freelancer completes the project work. We immediately send your payment to the Freelancer.
  		• After paying the Invoice, you can submit an online feedback review for the Freelancer.
    More detailed info about Invoicing...

    noteRead a related guide:

    Questions?  We are happy to assist you!
    Email us:  Send an email
    Call us:  1-888-678-0136, option 1 (toll-free)
    Office Hours:  Monday - Friday,  9 a.m. - 6 p.m. EST
    How SafePay Escrow works
    top 
    SafePay Escrow Escrow
    With SafePay Escrow, your satisfaction is completely guaranteed.
    Our Escrow Service allows you to transact with Freelancers risk-free.
    Read about:
    When to Use Escrow
  		• Use Escrow if you do not have an established working relationship with a Freelancer, and if you want the added security our Mediation and Arbitration services provide.
    How Escrow Works
  		• Award your project to the Freelancer.
  		• Before project work begins, ask the Freelancer to upload an online Project Agreement and create an Escrow Request.
  		• Review and approve the Project Agreement.
  		• Deposit funds into the Escrow Account.
  		• We hold your payment in the Escrow Account.
  		• Review the completed project work.
  		• If you're satisfied with the work, simply release the Escrowed funds to the Freelancer.
  		• If you're not completely satisfied, do not release the Escrowed funds, and ask us to refund the Escrowed money to you. We'll assist you with our free Mediation and Arbitration services.
    Only 3.0% of Escrow Accounts result in Mediation.
    Only 0.5% of Escrow Accounts result in Arbitration.
    Read more detailed information on how Escrow works.
    Depositing Funds into an Escrow Account
  		• Pay Escrows to Guru.com by:    E-check   |   Check   |   Wire Transfer   |   PayPal   |   Credit Card   |   SafePay Account Funds
  		• Get free money back when you pay by Check, E-check, Wire Transfer, or SafePay Account Funds.
    Read more detailed information on how to deposit funds into an Escrow Account.
    Benefits of Using Escrow
  		• Gain peace of mind. With SafePay Escrow, your satisfaction is completely guaranteed. Escrow allows you to transact with Freelancers risk-free.
  		• Feel secure. We hold your payment in a neutral Escrow Account. You release the funds only when the agreed-upon project work is done to your satisfaction.
  		• Acquire protection. You gain access to Guru.com's Mediation and Arbitration services, should a dispute arise over the Escrowed funds.
  		• Easily access a report of all payments made to Freelancers.
  		• Take advantage of our 1099 service. We'll issue 1099 tax forms to pros and the IRS for you, free.
  		• Conveniently pay Freelancers via Check, E-check, PayPal, Credit Card, Wire Transfer, or SafePay Account Funds.
  		• Receive up to 2% money back and a chance to win $100 in Loyalty Dollars for Check, E-check, Wire Transfer, and SafePay Account Fund payments.
  		• Leave feedback ratings on the Freelancers you hired and paid.
  		• Add credibility to your Guru.com profile by displaying your online payment History to other Freelancers.
    Freelancers and Employers who opt to use SafePay Escrow also agree to use Guru.com's Mediation and Arbitration services, should a dispute occur. Please review our Terms of Service (Sections 4-C and 4-D).


    How SafePay Escrow works - in detail
    How much SafePay Escrow costs
    How to get an Escrow Account started with a Freelancer
    Escrow has multiple deposit amount and release scheduling options
    Depositing funds into an Escrow Account
    Confirming that funds were added to an Escrow Account
    Releasing funds from an Escrow Account
    Reviewing existing Escrow Accounts
    Checking the status of Escrow deposits / releases
    Deleting an Escrow Account
    Receiving a refund of Escrowed funds
    Finding your SafePay Billing Code


    How SafePay Escrow works - in detail
    1. Award the Project to the Best Freelancer
      Select the Freelancer(s) you wish to hire by clicking the "Award" button next to your chosen Freelancer's quote. This sends the Freelancer a message that asks him or her to accept or decline the project.

    2. The Freelancer Uploads a Project Agreement
      Once the Freelancer accepts the project, ask the Freelancer to create and upload an online Project Agreement. Once the Freelancer has done so, we send you an email that asks you to approve or decline the agreement.

    3. The Freelancer Creates an Escrow Request
      After you approve the Project Agreement, ask the Freelancer to create an Escrow Request in the amount agreed upon in your online Project Agreement.

    4. Deposit Funds into Escrow
      Once the Freelancer creates the Escrow Request, Guru.com sends you an official Guru.com Escrow Request email. Review the Escrow Request, and pay the amount to Guru.com via Check, E-check, PayPal, Credit Card, Wire Transfer, or SafePay Account Funds. (More info)

    5. We Hold the Funds
      Once we receive your Escrow payment, we notify the Freelancer and hold the funds in a neutral Escrow Account.

    6. Review the Project Work
      Once the Freelancer completes the project work, review it and ensure that you are satisfied that it meets the terms of your agreement.

      • If you are satisfied, release the Escrowed funds. We will generate a paid Invoice for you and the Freelancer automatically. We disburse the funds to the Freelancer after deducting the applicable fees. You and the Freelancer leave feedback on each other.


      • If you're not completely satisfied, ask us to refund the Escrowed money to you. We'll assist you with our free Mediation and Arbitration services.
        Only 3.0% of Escrow Accounts result in Mediation.
        Only 0.5% of Escrow Accounts result in Arbitration.
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    How much SafePay Escrow costs
    • For Employers, our SafePay Escrow and Mediation and Arbitration services are free.
    • Freelancers are charged a 2% Escrow Fee.
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    How to get an Escrow Account started with a Freelancer
    To get an Escrow Account started, ask your Freelancer to upload an online Project Agreement and create an Escrow Request. Once the Freelancer performs these two tasks, you will receive two emails. One email will ask you to review and approve the online Project Agreement. The other email will ask you to deposit funds into the newly created Escrow Account.

    If your Freelancer needs assistance, please tell them to email us at contactus@guru.com. We'll help them with the process.

    If a Freelancer asks you to pay through Invoicing, but you'd rather use Escrow, please follow these steps.
    1. Do not pay the Invoice.
    2. Ask the Freelancer to delete the Invoice and create an Escrow Request instead.
    Questions about get an Escrow Account started?
    Email us:  Send an email
    Call us:  1-888-678-0136, option 1 (toll-free)
    Office Hours:  Monday - Friday,  9 a.m. - 6 p.m. ET


    MENU


    Escrow has multiple deposit amount and release scheduling options
    With Escrow, you have three deposit amount and release scheduling options.
    1. One deposit. One release. (Deposit 100% upfront. Release 100% at the end.)

      For example, you agree to pay a Freelancer $1,000 (total) for a project.
      - The Freelancer creates an Escrow Request for $1,000.
      - You deposit $1,000 into an Escrow Account before project work begins.
      - After the Freelancer completes the agreed-upon work, you sign in to your account and release the full $1,000.


    2. One deposit. Multiple releases. (Deposit 100% upfront. Release funds in installments.)

      For example, you agree to pay a Freelancer $1,000 (total) for a project.
      - The Freelancer creates an Escrow Request for $1,000.
      - You deposit $1,000 into an Escrow Account before project work begins.
      - After the Freelancer completes "Phase 1" of the project work, you sign in to your Guru.com Employer account and release $500.
      - After the Freelancer completes "Phase 2", you release $250.
      - And, after the Freelancer completes "Phase 3" (or the final phase), you release the final $250.


    3. Multiple deposits. Multiple releases.

      For example, you agree to pay a Freelancer $1,000 (total) for a project in two segments of $500.
      - The Freelancer creates an Escrow Request for $500.
      - You deposit $500 into an Escrow Account before project work begins.
      - After the Freelancer completes "Phase 1" of the project work, you sign in to your account and release $500.
      - The Freelancer creates another Escrow Request for $500.
      - You deposit the final $500 into an Escrow Account.
      - After the Freelancer completes "Phase 2" (or the final phase), you release the final $500.
    View an example payment schedule.

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    Depositing funds into an Escrow Account
    To add funds to an Escrow Account, the Freelancer you hired must first generate an Escrow Request. You will receive an official Guru.com Escrow Request email when the Freelancer creates a new Escrow Request.

    Please note: Escrow has multiple deposit amount scheduling options.

    Learn how to add funds to an Escrow Account via:
  • E-check       Earn Loyalty Dollars!
  • Check          Earn Loyalty Dollars!
  • Wire Transfer          Earn Loyalty Dollars!
  • PayPal
  • Credit Card
  • SafePay Account Funds       Earn Loyalty Dollars!

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    Confirming that funds were added to an Escrow Account
    To confirm that funds were added to an Escrow Account:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Escrows" link.
    3. Locate the Escrow Account you wish to check, and look for the status designation.
    4. Escrow Accounts with added funds are marked, "Funds Deposited."
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    Releasing funds from an Escrow Account
    By releasing your Escrowed funds, you signal that you are satisfied with the project deliverables and authorize us to submit payment to the Freelancer.

    Please note: Escrow has multiple release scheduling options.

    To release Escrowed funds:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Escrows" link.
    3. Locate the Escrow Account from which you wish to release funds.
    4. Click the "Enter Release Amt" button under the Action column.
    5. Follow the instructions on the next page.
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    Reviewing existing Escrow Accounts
    To view existing Escrow Accounts and the fund release History associated with each account:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Escrows" link.
    3. Locate the Escrow Account(s) you wish to view.
    4. The "Escrow Status" column shows the amount of "Funds Deposited" and "Funds Released to Pro" for each Escrow Account.
    5. Click the "View" button to view the original Escrow request submitted.
    6. Click the "Enter Release Amt" or "Release History" button to review your fund release History.
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    Checking the status of Escrow deposits / releases

    Escrow Status Information
    Created: mm-dd-yyyy This is the date the Freelancer created the Escrow request.
    Status: No Deposit Made You have not deposited funds into the Escrow Account.
     
    ----------OR----------
    		  
    Status: Payment Pending You deposited funds using PayPal; however, we have not processed your PayPal payment yet. (We process PayPal payments within two business days.)
     
    ----------OR----------
    		  
    Status: Funds Deposited
    $xxx.xx
    mm-dd-yyyy    		 You deposited funds into the Escrow Account successfully.
    Release Status: No Funds Released You have not released funds from the Escrow Account.
      ----------OR----------  
      Funds Released to Pro
    $xxx.xx
    mm-dd-yyyy    		 You released the Escrowed funds.
    --- Fund Release Requested --- The Freelancer wants you to release funds from the Escrow Account.
    -- Project Agreement Not Approved -- You have not yet approved the Project Agreement. You cannot deposit funds into an Escrow Account until you do so.
    -- Mediation Case -- Currently, there is an open dispute case for this Escrow Account.
    Refund Status: No Funds Refunded No Escrowed funds have been refunded to your SafePay Account.
      ----------OR----------  
      Funds Refunded to You
    $xxx.xx
    mm-dd-yyyy    		 Escrowed funds have been refunded to your SafePay Account.



    Deleting an Escrow Account
    You can only delete Escrow Accounts when all funds have been released. To delete an Escrow Account:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Escrows" link.
    3. Locate the Escrow Account you wish to delete.
    4. Click the "Request Delete" button under the Action column.
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    Receiving a refund of Escrowed funds
    If you and a Freelancer agree that you are entitled to a full or partial refund of Escrowed funds, ask the Freelancer to issue a refund by following the steps listed here.

    If the Freelancer does not agree to the refund, please email us to report a potential dispute.

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    Finding your SafePay Billing Code
    The SafePay Billing Code is a unique number assigned to each Employer who registers with Guru.com. When you release your SafePay Billing Code to a Freelancer, the Freelancer can create an Escrow Request for you. Awarding a project to a Freelancer automatically releases your SafePay Billing Code.

    You can locate your SafePay Billing Code in two places:
  • In the top, right-hand corner of all Guru.com emails.
  • On the My Admin page under the "Manage Payments & Feedback" tab.

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    • How SafePay Invoicing works
    top 
    SafePay Invoicing
    Our SafePay Invoicing Service safeguards your sensitive payment information and facilitates international transactions. It also allows you to give feedback ratings on the Freelancers you hired and paid.
    Note!.
    We cannot recover your payment when you use SafePay Invoicing.
    We do not guarantee Invoicing transactions.
    Read about:
    When to Use Invoicing
  		• Only use Invoicing if you already have an established working relationship with a Freelancer. If you are working with a new Freelancer, use Escrow.
    How Invoicing Works
  		• Award your project to the Freelancer.
  		• After the Freelancer completes the project work, ask him / her to create an Invoice. Once the Freelancer does so, we'll send you instructions (via email) on how to pay the Invoice.
  		• You pay Guru.com, and we pay the Freelancer.
  		• Pay Invoices to Guru.com by:    E-check   |   Check   |   Wire Transfer   |   PayPal   |   Credit Card   |   SafePay Account Funds.
  		• Get free money back when you pay by Check, E-check, Wire Transfer, or SafePay Account Funds.
    Read more detailed information on how Invoicing works.
    Read more detailed information on how to pay Invoices.
    Benefits of Invoicing
  		• Easily access a report of all payments made to Freelancers.
  		• Take advantage of our 1099 service. We'll issue 1099 tax forms to pros and the IRS for you, free.
  		• Conveniently pay Freelancers via Check, E-check, PayPal, Credit Card, Wire Transfer, or SafePay Account Funds.
  		• Receive up to 2% money back and a chance to win $100 in Loyalty Dollars for Check, E-check, Wire Transfer, and SafePay Account Fund payments.
  		• Leave feedback ratings on the Freelancers you hired and paid.
  		• Add credibility to your Guru.com profile by displaying your online payment history to other Freelancers.



    How SafePay Invoicing works - in detail
    How much SafePay Invoicing costs
    You can pay multiple Invoices over the timeframe of one project
    Paying Freelancers for repeat projects
    How to pay an Invoice
    Confirming that we received your Invoice payment
    Reviewing existing Invoices
    Checking the payment status of an Invoice
    Deleting Invoices
    Finding your SafePay Billing Code


    How SafePay Invoicing works - in detail
    1. Award the Project to the Best Freelancer
      First, select the Freelancer(s) you wish to hire by clicking the "Award" button next your chosen Freelancer's quote. This sends the Freelancer a message that asks him or her to accept or decline the project.

    2. The Freelancer Uploads a Project Agreement
      Once the Freelancer accepts the project, ask the Freelancer to create and upload an online Project Agreement. Once the Freelancer has done so, we send you an email that asks you to approve or decline the agreement.

    3. The Freelancer Completes Project Work
      Review the completed project work and ensure that it meets the terms of your agreement.

    4. The Freelancer Creates an Invoice
      Once the Freelancer clicks to accept the project, we reveal your SafePay Billing Code to the Freelancer. This allows the Freelancer to create an Invoice in the agreed-upon amount.

    5. Pay the Invoice
      Once the Freelancer creates the Invoice, Guru.com sends you an official Guru.com Invoice email. You review the Invoice and pay the amount to Guru.com via Check, E-check, PayPal, Credit Card, Wire Transfer, or SafePay Account Funds. (More info)
      ! NOTE:  Guru.com recommends that you do not pay an Invoice until you have reviewed the work and are satisfied that it meets the terms of your agreement.

    6. We Send the Funds to the Freelancer
      Once we receive your payment, we immediately send the funds to the Freelancer after deducting any applicable fees.

    7. Give Feedback
      You and the Freelancer leave feedback on each other.
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    How much SafePay Invoicing costs
    • It is free for Employers and Freelancers to use our SafePay Invoicing Service.
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    You can pay multiple Invoices over the timeframe of one project
    Employers are welcome to request Freelancers to create multiple Invoices over the timeframe of a project.
    • Option 1: Multiple Invoices for one project

      For example, you agree to pay a Freelancer $1,000 (total) over the timeframe of a project.
      - After the Freelancer completes "Phase 1" of the project work, he or she creates an Invoice for $500.
      - You pay the $500 Invoice to Guru.com, and we immediately send the $500 payment to the Freelancer.
      - After the Freelancer completes "Phase 2" (or the final phase), he or she creates an Invoice for $500.
      - You pay the final $500 Invoice to Guru.com, and we immediately send the $500 payment to the Freelancer.

    • Option 2: One Invoice for one project

      For example, you agree to pay a Freelancer $1,000 (total) for a project.
      - The Freelancer completes the project work and creates an Invoice for $1,000.
      - You pay the $1,000 Invoice, in full, to Guru.com.
      - We immediately send the $1,000 payment to the Freelancer.
    View an example payment schedule.

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    Paying Freelancers for repeat projects
    If you locate a Freelancer through Guru.com, you must always pay the Freelancer through either SafePay Escrow or Invoicing, even if you do not post the additional project(s) on Guru.com.

    To have a Freelancer Invoice you for a project not posted on Guru.com, please tell the Freelancer to follow these steps.
    1. Sign in to your Guru.com account.
    2. On the My Admin page, click the "Create Invoice" link.
    3. Enter the Employer's SafePay Billing Code, and follow the instructions on the remaining pages.
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    How to pay an Invoice
    To pay an Invoice, the Freelancer you hired must first generate the Invoice. You will receive an official Guru.com Invoice email when the Freelancer creates a new Invoice.

    Please note: You can pay multiple Invoices over the timeframe of one project.

    Learn how to pay an Invoice by:
    E-check  Earn Loyalty Dollars!
    Check  Earn Loyalty Dollars!
    Wire Transfer  Earn Loyalty Dollars!
    PayPal
    Credit Card
    SafePay Account Funds  Earn Loyalty Dollars!

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    Confirming that we received your Invoice payment
    To confirm that we received your Invoice payment:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Invoices" link.
    3. Locate the Invoice you wish to check, and look for the status designation.
    4. Invoices are marked either "Paid" or "Not Paid."
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    Reviewing existing Invoices
    To review the status of a new or old Invoice:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Invoices" link.
    3. The Invoice Status column shows the date the Invoice was created and if the Invoice is "Paid" or "Unpaid."
    4. To review the details of the Invoice, click the "View" button under the Action column.
    Learn how you can pay an unpaid Invoice.

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    Checking the payment status of an Invoice
    • Scenario 1:  Not Paid
      The below indicates that the Freelancer created an Invoice; however you have not paid the Invoice.
      Invoiced:  mm-dd-yy
      Amount Invoiced:  $xxx.xx
      Status:  Not Paid


    • Scenario 2:  Payment Pending
      The below indicates that you paid the Invoice using PayPal; however, we have not processed the PayPal payment yet. (We process PayPal payments within two business days.)
      Invoiced:  mm-dd-yy
      Amount Invoiced:  $xxx.xx
      Status:  Payment Pending


    • Scenario 3:  Paid
      The below indicates that we received your payment and have scheduled payment for your Freelancer.
      Invoiced:  mm-dd-yy
      Amount Invoiced:  $xxx.xx
      Status:  Paid
      Amount Paid:  $xxx.xx
      Date Paid:  mm-dd-yy


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    Deleting Invoices
    Employers can only delete paid Invoices. To delete a paid Invoice:
    1. Sign in to your Employer account.
    2. On the My Admin page, click the "Manage Invoices" link.
    3. Under the Action column, click the "Request Delete" button.
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    Finding your SafePay Billing Code
    The SafePay Billing Code is a unique number assigned to each Employer who registers with Guru.com. When you release your SafePay Billing Code to a Freelancer, the Freelancer can create an Invoice for you. Awarding a project to a Freelancer automatically releases your SafePay Billing Code.

    You can locate your SafePay Billing Code in two places:
  • In the top, right-hand corner of all Guru.com emails.
  • On the My Admin page under the "Manage Payments & Feedback" tab.

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    • Earning Guru.com Loyalty Dollars
    top 
    Our service is free for Employers, AND we give you free money back with Guru.com Loyalty Dollars. With Loyalty Dollars, you can save money on future payments to Freelancers.

    It's easy to start earning Loyalty Dollars today. Just use Check, E-check, Wire Transfer, or SafePay Account Funds to pay Invoices and Escrow requests for Freelancers.

    When you pay by Check, E-check, Wire Transfer, or SafePay Account Funds:
    • We give you up to 2% money back. Every time you pay a SafePay Invoice or Escrow Request using these methods, we give you up to 2% money back in Loyalty Dollars on that payment. When using SafePay Escrow, you must release funds from the Escrow Account to receive Loyalty Dollars.

    • We give you an automatic chance to win $100. Each day, Guru.com gives away $100 in free Loyalty Dollars! For each $100 paid by Check, E-check, Wire Transfer, or SafePay Account Funds, we give you a chance to win $100 in bonus Loyalty Dollars every day, for seven full days!
    You can let your Loyalty Dollars accumulate until you're ready to redeem them. And, there's no limit on the amount of Loyalty Dollars you can accumulate each year. When you decide to cash in your Loyalty Dollars, simply apply all or part of your Dollars to a Guru.com Escrow Request or Invoice payment.
    You can only earn Loyalty Dollars on the portion of the payment made by Check, E-check, Wire Transfer, or SafePay Account Funds. (You do not earn Loyalty Dollars on the portion of payment made by redeeming Loyalty Dollars.)

    More about Loyalty Dollars
    How to view your accumulated Loyalty Dollar earnings
    How to redeem your Loyalty Dollars
    About the daily Loyalty Dollar $100 Sweepstakes
    When new Loyalty Dollars appear in your account
    Do Loyalty Dollars expire?
    How we calculate the Loyalty Dollar Rate


    How to view your accumulated Loyalty Dollar earnings
    To view your accumulated Loyalty Dollars:
    1. Sign in to your Employer account.
    2. In the right corner of the My Admin page, find the text "Loyalty Dollars."
    3. The amount of Loyalty Dollars you have earned (to date) appears here.
    4. Next to "Amount Redeemed," you can also view the amount of Loyalty Dollars you have redeemed (to date).
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    How to redeem your Loyalty Dollars
    Once you have accumulated Loyalty Dollars, you may apply any amount of your earned Dollars (at any time) to a SafePay Escrow Request or Invoice payment. Use the instructions below to learn how to apply your accumulated Loyalty Dollars to cover all or part of a payment.
      Have enough Loyalty Dollars to cover the entire payment?
      1. Sign in to your Employer account.
      2. On the My Admin page, click the "Manage Escrows" link if you are Escrowing funds, or click the "Manage Invoices" link if you are paying an Invoice.
      3. Select one or more escrow accounts or invoices to pay by clicking the associated checkboxes.
      4. Click the "Pay Selected" or "Fund Selected" button.
      5. Select the radio button next to "Pay in Full" and click the "Continue" button.
      6. Select the radio button next to "Loyalty Dollars," and click the "Continue" button.
      7. Follow the instructions on the remaining pages.


      Want to use Loyalty Dollars to cover part of a payment?
      Learn how to redeem your Loyalty Dollars when paying via:
      - E-check - Check - Wire Transfer - PayPal - Credit Card - SafePay Account Funds

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    About the daily Loyalty Dollar $100 Sweepstakes
    Each day, Guru.com gives away $100 in free Loyalty Dollars to Employers! To enter the Loyalty Dollar Sweepstakes, just pay through SafePay via Check, E-check, Wire Transfer, or SafePay Account Funds. For each $100 you release from an Escrow Account or pay as an Invoice, we'll automatically give you a chance to win $100 in bonus Loyalty Dollars for the next seven days!

    If you're the lucky winner for the day, we'll send you an email notification. This email will describe how you can redeem your $100 and apply it toward your next payment to a Guru.com Freelancer.

    Loyalty Dollar $100 Sweepstakes Facts
    • One Employer wins $100 in bonus Loyalty Dollars every day!

    • To earn a chance to win, you must pay a SafePay Invoice via Check, E-check, Wire Transfer, or SafePay Account Funds. Or, you must deposit funds into an Escrow Account via Check, E-check, Wire Transfer, or Safe Pay Account Funds, and release those funds.

    • For each $100 paid (by Check, E-check, Wire Transfer, or SafePay Account Funds), we give you a chance to win $100 in bonus Loyalty Dollars every day, for seven full days!

    • If you win the Sweepstakes for the day, we send you an email notification. In addition, you can redeem the $100 in Loyalty Dollars at any time by signing in to your Guru.com Employer account.

    • You can only use the $100 in free Loyalty Dollars toward paying a SafePay Invoice or Escrow Request on Guru.com.
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    When new Loyalty Dollars appear in your account
    We calculate and add new Loyalty Dollars to your account after you release funds from an Escrow Request or pay an Invoice. In addition, if you win the daily $100 Loyalty Dollar Sweepstakes, we immediately deposit $100 in bonus Loyalty Dollars into your account.

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    Do Loyalty Dollars expire?
    You must apply Loyalty Dollars to a SafePay Escrow request or Invoice payment within three years of their issue date year. (For example, if you earned $50 in Loyalty Dollars throughout year 2005, those Dollars would expire January 1, 2009.)

    If you have Loyalty Dollars that are about to expire, Guru.com will send you a reminder email one month before the expiration date.

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    How we calculate the Loyalty Dollar Rate
    Loyalty Dollar kickback rates start at 1% and increase up to 2%. The rate issued is dependant on the amount of money you have paid through SafePay (via Check, E-check, Wire Transfer, or SafePay Account Funds) within one calendar year (January 1 through December 31).
    Amount Paid
    within one calendar year    		 Loyalty Dollar Rate
    $0 - $10,000 1.0%
    $10,001 - $20,000 1.1%
    $20,001 - $30,000 1.2%
    $30,001 - $40,000 1.3%
    $40,001 - $50,000 1.4%
    $50,001 - $60,000 1.5%
    $60,001 - $70,000 1.6%
    $70,001 - $80,000 1.7%
    $80,001 - $90,000 1.8%
    $90,001 - $100,000 1.9%
    $100,000+ 2.0%

    Guru.com's Loyalty Dollar program officially started January 1, 2005.

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    How and when Freelancers receive Employer's payments
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    Once you release an Escrow payment or pay an Invoice through SafePay, we process and release payment to the Freelancer, via various payment methods, after deducting the applicable transaction fees.

    Payment Methods for Freelancers
    Payment Method Available to Days Payments Sent Must Receive Employer Payment by
    Check All Freelancers Friday Thursday, midnight (ET)
    Direct Deposit U.S. Freelancers Only Monday
    Wednesday
    Friday    		 variable
    Wire Transfer International Freelancers Only Monday
    Wednesday
    Friday    		 variable
    Guru.com Prepaid MasterCard
    Powered by Payoneer    		 All Freelancers Monday
    Wednesday
    Friday    		 variable
    PayPal All Freelancers Monday
    Wednesday
    Friday    		 variable

     

    Fees that are charged to Freelancers
    ! NOTE:  We do not charge Employers any of the fees listed below. We charge all fees (listed below) to the Freelancers. Our service for Employers is absolutely free.
    • Project Fee
      We charge Freelancers a 5% or 10% Project Fee when you pay an Invoice or release an Escrow payment. We base the fee on the Freelancer's membership level and it is subtracted from the Freelancer's total payment amount. Subscribing (Guru) members pay 5%. Non-subscribing, free (Basic) members pay 10%.

    • Escrow Fee
      We charge Freelancers a 2% Escrow Fee if you both opted to use our SafePay Escrow service. This 2% Escrow Fee also covers our Mediation and Arbitration services.

    • Employer Payment Method Fee
      If you pay a Freelancer's Invoice or Escrow request by Credit Card or PayPal, the Freelancer will be charged an extra fee. Pay by Check, E-check, Wire Transfer, or SafePay Account Funds instead to (1) Earn up to 2% money back and chance to win $100 in Guru.com Loyalty Dollars, and (2) Save the Freelancer a fee.

        Credit Card Fee: Up to 4%
        Credit Card companies charge Freelancers up to a 4% fee when you pay online via Credit Card.

        PayPal Fee: 2.5%
        If you pay through PayPal, PayPal will charge the Freelancer a 2.5% fee.


    • Freelancer Payment Method Fee
      Depending on the method a Freelancer has selected to receive payment from Guru.com, we will charge the Freelancer a nominal fee ($0.00 to $3.00).