My Account

To update your contact information,

1. On the top right of the page, click your name and click “Update Account.”
2. Use the menu on the left to access the information you want to change.
3. Click the “Save” button.

To change your username or password,

1. On the top right of the page, click your name and click “Update Account.”
2. Click “Username” or “Password” in the menu on the left.
3. Make the needed changes and click the “Save” button.

Guru.com sends regular communications to Employers and Freelancers via email. If  you choose not to receive Guru.com news, you will only receive the mandatory service news. If you choose to receive all emails, you can expect  the following information.

Required Emails

• Mandatory Service News — Sent as needed
  These emails announce service changes that will affect your Guru.com  account. Note: You will receive Mandatory Service News even if you select  “No” in setting your email preferences.

Optional Emails

• Service News — These emails  introduce new service features.
• Resource Articles — Resource  articles provide information and tips for hiring Freelancers or contractors and  using Guru.com services.
• Promotional News — These  emails highlight specific Guru.com features that are available to you.

To update your email preferences for optional emails,

1. On the top right of the page, click your name and click “Update Account.”
2. Click “Email Settings” in the menu on the left.
3. Make the needed changes and click the “Save” button.

There are many reasons why an email may not make it to its final destination. The most common reason is spam filters.

In order to make sure that Guru.com’s newsletters and service announcements make their way through your spam filters, please whitelist Guru.com with your email service or in your email software. Here’s how to do it:

Summary statistics of your activity on the Guru.com marketplace are displayed with your project postings to give Freelancers some insight into your working relationships before they submit quotes to you.

The data displayed are your total payments, the number of projects you have posted, the number of payments you have made for projects, your average pay time lag, and your average feedback rating from Freelancers you have paid.

Your billing code and Loyalty Dollars data are not made public.

The average pay time lag is the amount of time, on average, that passes between invoice generation and payment. In the case of SafePay, it is the amount of time that passes between a SafePay approval request being generated and the payment being approved.

We’re sorry to see you go! Please be sure to tell us why you’re going.

To delete your account,

1. On the top right of the page, click your name and click “Update Account.”
2. Click “Delete Account” in the menu on the left.
3. Select a reason for leaving and click the “Delete Account” button.

Note: You will not be able to delete your account if you have funds in SafePay or in your cash account.

Before attempting to delete your account, be sure that you:

• Approve all outstanding requests for payment or request and receive a SafePay refund
• Transfer funds out of your cash account

After deleting your account, you will be unable to sign in to Guru.com to retrieve funds, review account information and activity, or review expense reports. U.S. Employers will also no longer have access to 1099 reports.