SafePay

SafePay offers the most payment protection! The Guru.com SafePay service allows you to transact with Freelancers risk-free. You pay us and we pay the Freelancers only after you approve the work. If you are not happy with the work, request a refund. Our Dispute Resolution Department will step in to help resolve the dispute via mediation or, if necessary, arbitration services.

Use SafePay if you do not have an established working relationship with a Freelancer and if you want to protect your investment with the security of Mediation and Arbitration services.

How SafePay Works

1. You award your project to one or more Freelancers.
2. The Freelancer uploads a Project Agreement for your approval.
3. After the Project Agreement is approved, the Freelancer creates a SafePay request.
4. You pay the SafePay request.
5. The Freelancer completes the work and submits a payment approval request.
6. You approve the payment request only if the work has been completed to your satisfaction.
7. Guru.com pays the Freelancer.
8. You and the Freelancer leave feedback for each other.

Note: Release the funds ONLY if you are satisfied. Immediately upon approval of the work, Guru.com deducts applicable transaction fees, and pays the Freelancer. Funds are transferred to the Freelancer’s cash account and cannot be refunded to you.

If you are not satisfied, ask for a refund. The Guru.com dispute resolution team will assist with Mediation and Arbitration services.

Stop Disputes Before They Happen! Use SafePay to reduce your risk.

• Fewer than 3.0% of SafePay payments result in Mediation.
• Fewer than 0.5% of SafePay payments result in Arbitration.

Read more about preventing disputes.

There are no fees for using SafePay. With SafePay, you gain access to our dispute resolution services. If our dispute resolution services are needed, a dispute resolution fee of 5% (minimum of $25) will be deducted from the dipsuted amount.

After your Freelancer creates a SafePay request, you pay Guru.com using your choice of payment methods: check | credit card | e-check | PayPal | wire transfer | cash account funds.

When the work is completed, the Freelancer will create a payment approval request. In creating the payment approval request, the Freelancer is asking you to review the work and, if it’s completed to your satifaction, approve the transfer of the payment from Guru.com to the Freelancer.

Paying SafePay Requests

To pay a SafePay request,

1. On the top navigation bar, click “Payments,” and click “Manage SafePay.”
2. Select one or more SafePay requests.
3. Click the “Pay” button.
4. Select your payment amount option and click the “Continue” button.
5. Select your payment method option and follow instructions to complete your payment.

You can make a single payment of the entire project value or make multiple smaller payments that total the full project value. Likewise, when you are ready to approve payment for completed work, you can wait to approve all of the work at once or approve the work in stages. Your Project Agreement should include your payment and approval schedule.

Approving Work

You approve work by approving the transfer of the SafePay payment, or a portion of the SafePay payment, from Guru.com to the Freelancer. Enter the value of the completed and approved work and we will pay the Freelancer the specified amount.

To approve work and payment to the Freelancer,

1. On the top navigation bar, click “Payments,” and click “Manage SafePay.”
2. Click “Enter Approval Amt” in the SafePay account record. Enter the dollar value of the completed and approved work and click the “Review And Confirm” button.
3. Click the checkbox to agree to the terms of payment and click the “Approve Payment” button.

To view the status of a SafePay request,

1. On the top navigation bar, click “Payments,” and click “Manage SafePay.”
2. Click to view the details of your SafePay request, the history of approved payments, or refunds.

Deleting a SafePay Request

You can delete a paid SafePay request only after Guru.com has transferred all of the funds to the Freelancer.

To delete a paid SafePay request,

1. On the top navigation bar, click “Payments,” and click “Manage SafePay.”
2. Click “Delete” within the appropriate SafePay request record.

Only the Freelancer can delete an unpaid SafePay request. To ask the Freelancer to delete an unpaid SafePay request,

1. On the top navigation bar, click “Payments,” and click “Manage SafePay.”
2. Click “Request Delete” in the appropriate SafePay record.

If you and your Freelancer agree that you are entitled to a full or partial refund of a SafePay payment, ask the Freelancer to issue a refund. If there is no agreement on a refund, you can report a potential dispute.

The billing code is a unique number assigned to each Employer who registers with Guru.com. When you release your billing code to a Freelancer, the Freelancer can create a Guru Invoice or SafePay request for you. Awarding a project to a Freelancer automatically releases your billing code.

You can find your billing code on the Dashboard page under the Payments & Feedback heading and at the top of all emails from Guru.com.

Don’t pay the invoice. Ask the Freelancer to delete the invoice and create a SafePay request instead. You will receive an official Guru.com “SafePay Payment Request” email.

Indefinitely. Once a SafePay request is paid, the funds belong to Guru.com. Guru.com pays the Freelancer only after the Employer approves the completed work. If the Employer does not approve the work and does not request a refund, and the Freelancer does not request approval of the completed work, the funds remain with Guru.com.