My Account

How do I update my contact information?

To update your contact information,

  1. On the top right of the page, click your name and click “Update Account.”
  2. Make the desired changes.
  3. Click the “Save” button.

In the Privacy Settings section of the Update Account page, you can indicate how much, if any, of your contact information will be displayed to signed in Employers on the search results page.

How can I change my username and password?

To change your username or password,

  1. On the top right of the page, click your name and click “Update Account.”
  2. Click “Username” or “Password” in the menu on the left.
  3. Make the needed changes and click the “Save” button.

How do I opt out of Guru.com emails?

Guru.com sends regular communications to Employers and Freelancers via email. If  you choose not to receive Guru.com news and project emails, you will only receive the mandatory service news. If you choose to receive all emails, you can expect the following information.

Required Emails

  • Mandatory Service News (Sent as needed) –  These emails announce service changes that will affect your Guru.com account.
    Note: You will receive Mandatory Service News even if you select “No” in setting your email preferences.

Optional Emails

  • Service News (Sent as needed) –  These emails introduce new service features.
  • Resource Articles  — Resource articles provide information and tips for hiring Freelancers or contractors and using Guru.com services.
  • Promotional News — These emails highlight specific Guru.com features that are available to you.

Project Emails

  • Project Matches (Sent twice daily) – These emails list new project postings that match your profile.
  • Project Announcements — An announcement email includes a message from an Employer to all Freelancers who submitted proposals for his or her project.

To update your email preferences for optional emails,

  1. On the top right of the page, click your name and click “Update Account.”
  2. Click “Email Settings” in the menu on the left.
  3. Make the needed changes and click the “Save” button.

Why am I not receiving emails from Guru.com?

There are many reasons why an email may not make it to its final destination. The most common reason is spam filters.

In order to make sure that Guru.com’s newsletters and service announcements make their way through your spam filters, please whitelist Guru.com with your email service or in your email software. Here’s how to do it:

Gmail: Add enews@guru.com as a contact and mark Guru.com newsletters as “Not Spam.”
Hotmail: Add enews@guru.com to the “Safe List” and mark the address as “Not Junk.”
Thunderbird: Add enews@guru.com to your Personal Address Book and mark Guru.com newsletter as “Not Junk.”
Outlook Express: Add enews@guru.com as a new contact, remove the address from the Blocked Senders List and mark it as a Safe Sender.
Yahoo: Create a filter for enews@guru.com and mark the address as “Not Spam.”

How do I upgrade my membership?

You can upgrade one or more profiles to Guru or Guru Vendor status at any time. Your membership expiration date is listed on the My Profiles page. To avoid membership lapses, you can opt in to auto-renewal when upgrading.

  • When you pay for a Guru or Guru Vendor membership, your fee only applies to the profile(s) you select.
  • You can renew your membership one month before its expiration date.
  • You will receive reminder emails two weeks and again one day before your membership expires.

To upgrade your membership,

  1. On the top right of the page, click your name and click “View / Edit My Profiles.”
  2. Click the “Upgrade” link.
  3. Select a membership option for each profile and click the “Continue” button.
  4. Select a payment option and click the “Continue” button. If you opt in to auto-renewal, you will automatically be prompted to pay via credit card.
  5. Follow the on-page instructions to complete the transaction.

How do I delete my account?

We’re sorry to see you go! Please be sure to tell us why you’re going.

To delete your account,

  1. On the top right of the page, click your name and click “Update Account.”
  2. Click “Delete Account” in the menu on the left.
  3. Select a reason for leaving and click the “Delete Account” button.

Note: You will not be able to delete your account if you have funds in SafePay or in your cash account.

Before attempting to delete your account, be sure that you:

  • Refund all remaining SafePay funds or request and receive the funds.
  • Transfer funds out of your cash account.

After deleting your account, you will be unable to sign in to Guru.com to retrieve funds, review account information and activity, or review expense reports. U.S. Freelancers will also no longer have access to 1099 reports.