When a dispute occurs, the burden of proof lies with the Freelancer. To receive the SafePay funds, the Freelancer must prove that:
- He or she completed and delivered the work to the Employer.
- He or she completed and delivered the work according to the timeframe in the online Project Agreement. If the Employer and Freelancer did not specify a timeframe in the Project Agreement, the timeframe demanded by the Employer prevails.
- The demands of the Employer are outside the project’s scope as defined in the online Project Agreement or are unreasonable for the compensation being offered.
- The quality level of the completed work objectively meets the quality standards outlined in the online Project Agreement. If quality of work determination is subjective, the quality level demanded by the Employer prevails.