Transfer Methods

Direct Deposit (U.S. Bank Accounts Only)

To transfer funds from your Guru.com cash account to your U.S. bank account, you must first register and confirm your bank account information on Guru.com. This is simply to ensure we are sending the funds to the correct bank account.

Please do not make payments from your bank account to third parties until you confirm that you have received your funds.

Registering Bank Account Info

To register a bank account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.
  3. Select “Direct Deposit” from the “Add Account” drop-down menu.
  4. Click the “Add Account” button.
  5. Follow the on page instructions to complete the process.

Notes:

  • Guru and Guru Vendor members can register their bank accounts at any time.
  • Basic members can register their bank accounts only after creating their first Guru Invoice or SafePay request.
  • You can register up to five direct deposit accounts.
  • Direct deposit is only available to Freelancers with U.S. bank accounts.

Confirming Bank Account Info

After registering your direct deposit account information, we will send two small deposits. The deposits will be of a random amount of $0.25 or less. Within two business days of the processing date, check with your bank to obtain these two amounts.

To confirm your direct deposit account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.
  3. Select the direct deposit account you want to confirm.
  4. Click the “Confirm” button.
  5. Follow the instructions to enter the two deposit amounts from  Guru.com.

Notes:

  • Be sure to enter the two amounts in the following format: .##. For example, five cents would be entered as .05.
  • If you attempt to enter the incorrect amounts three times, your direct deposit account will be locked and you will not be able to confirm it.

Status Info

To check the status of your direct deposit account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.

The status of your direct deposit account will be listed in the column under the “Add Account” button and will be one of the following.

Direct Deposit Status Definition
Processing Your direct deposit request is being processed. The two deposits for account validation have not yet been sent to your bank. The “deposit processing date” shown is the approximate date – subject to holiday schedules – that we will deposit the account validation amounts. The deposited amounts will appear in your bank account two business days from the processing date.
Not Confirmed The two small deposits for account validation were sent to your bank, but your direct deposit account has not yet been confirmed. You must confirm your direct deposit account before you can transfer cash account funds to it or use it to purchase memberships, Bid Pax and skill tests.
Not Confirmed – LOCKED You have three chances to enter the correct direct deposit confirmation amounts. If you enter the amounts incorrectly three times, this transfer method will be locked. If direct deposit is marked as “LOCKED,” please contact us for assistance.
Not Confirmed – ACCT INFO INCORRECT We tried to deposit the two confirmation amounts into your bank account but they were returned due to an incorrect account or routing number. You must remove this direct deposit account and create a new one.
Confirmed Your direct deposit account is authorized for use. You can select “Direct Deposit” as your method when transferring funds from your cash account. You can also use this account to purchase memberships, Bid Pax and skill tests.
Disabled Your direct deposit account has been disabled. You cannot use a disabled direct deposit account to transfer funds from your cash account.

PayPal

To transfer funds from your Guru.com cash account to your PayPal account, you must first verify that your country is on PayPal’s list of authorized countries. You can find PayPal’s country restrictions at https://www.paypal.com/worldwide/. Your country must be authorized to send, receive and withdraw funds via PayPal.

If authorized, you must then register and confirm your PayPal email address on Guru.com. This is simply to ensure we are sending the funds to the correct PayPal account.

Please do not make payments from your PayPal account to third parties until you confirm that you have received your funds.

Registering PayPal Info

To register a PayPal account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.
  3. Select “PayPal” from the “Add Account” drop-down menu.
  4. Click the “Add Account” button.
  5. Follow the on-page instructions to complete the process.

Note: You can register up to two PayPal accounts.

Confirming PayPal Info

After registering your PayPal account information, we will send a confirmation code to the PayPal email address provided. Within a few minutes, check with your email inbox to obtain the confirmation code.

To confirm your PayPal account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.
  3. Select the PayPal account you want to confirm.
  4. Click the “Confirm” button.
  5. Follow the instructions to enter the confirmation code.

Status Info

To check the status of your PayPal account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.

The status of your PayPal account will be listed in the column under the “Add Account” button and will be one of the following.

Status Definition
Not Confirmed You have not yet confirmed your account.
Not Confirmed – LOCKED You have three chances to enter the correct PayPal confirmation code. If you enter the code incorrectly three times, your account will be locked. If your PayPal account is “LOCKED,” please contact us for assistance.
Confirmed Your PayPal account is authorized for use. You may select “PayPal” as your transfer method when transferring funds from your cash account.
Disabled You cannot use a disabled PayPal account to transfer funds from your cash account or to pay for memberships, Bid Pax or skill tests.

Prepaid MasterCard

To transfer funds from your Guru.com cash account to your Prepaid MasterCard account, you must first register for a new card, or enter an existing card, on Guru.com. This is simply to ensure we are sending the funds to the correct card.

Please do not use your Prepaid MasterCard until you confirm that you have received your funds.

Registering Your Prepaid MasterCard

To register for a new or enter an existing card,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.
  3. Select “Prepaid MasterCard” from the “Add Account” drop-down menu.
  4. Click the “Add Account” button.
  5. Follow the on-page instructions to complete the process.

Note: You can register only one Prepaid MasterCard.

Confirming Your Prepaid MasterCard

There is nothing you need to do to confirm your Prepaid MasterCard account. After you register a Prepaid MasterCard as a transfer method, either by applying for a new card or entering your existing account information, Payoneer will take it from there.

It takes up to two business days for Payoneer (the card issuer) to confirm your account for use with Guru.com. Once confirmed, you will be able to use your Prepaid MasterCard anywhere a debit MasterCard is accepted, including automatic teller machines (ATMs).

You will receive an email notification from Payoneer when your application is confirmed or declined.

For new, approved Prepaid MasterCard accounts, it can take up to 10 business days (U.S.) and 25 business days or more (International) to receive your Prepaid MasterCard.

We offer a Prepaid MasterCard in partnership with Payoneer. If you have general questions or would like to know why your application was declined, please visit Payoneer.com or contact them directly by phone or email.

Phone: 1.800.251.2521 (within U.S.) or 1.847.461.1386 (outside U.S.)

Email: http://www.payoneer.com/EmailForm.aspx

Status Info

To check the status of your Prepaid MasterCard account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.

The status of your Prepaid MasterCard account will be listed in the column under the “Add Account” button and will be one of the following.

Status Definition
Pending Your Prepaid MasterCard account has not yet been confirmed by Payoneer (the card issuer).You should receive an email notification from Payoneer within two business days or you can contact Payoneer directly to inquire about your account.
Confirmed Your Prepaid MasterCard is authorized for use. You may select it as your transfer method when transferring funds from your cash account.
Declined At this time, you cannot register a Prepaid MasterCard to transfer funds from your cash account.Most card applications that are initially declined will be approved after Payoneer verifies the applicant’s identity. Applicants will receive instructions to contact Payoneer support.

Wire Transfer (Non-U.S. Bank Accounts Only)

To transfer funds from your Guru.com cash account to your non-U.S. bank account, you must first register and confirm your bank account information on Guru.com. This is simply to ensure we are sending the funds to the correct bank account.

Please do not make payments from your bank account to third parties until you confirm that you have received your funds.

Registering Bank Account Info

To register a bank account,

  1. On the top navigation bar, click “Payments,” and click “Manage Transfer Methods.”
  2. Select the “Transfer Methods” tab.
  3. Select “Wire Transfer” from the “Add Account” drop-down menu.
  4. Click the “Add Account” button.
  5. Follow the on-page instructions to complete the process.

Notes:

  • Guru and Guru Vendor members can register their bank accounts at any time.
  • Basic members can register their bank accounts only after creating their first Guru Invoice or SafePay request.
  • You can register up to two wire transfer accounts.
  • Wire transfer is only available to Freelancers with non-U.S. bank accounts.

Confirming Bank Account Info

There is nothing you need to do to confirm your wire transfer account. We will upload your information to our bank to confirm that they have all the information they need to send funds to your bank. Once our bank gives us the thumbs up, we will mark your wire transfer account as confirmed.

Confirmation should occur within one business day (Monday through Friday) of registration.

Status Info

To check the status of your wire transfer account,

  1. On the top navigation bar, click “Payments,” and click “Manage Payment Methods.”
  2. Select the “Payment Methods” tab.

The status of your wire transfer account will be listed in the column under the “Add Account” button and will be one of the following.

Status Definition
Pending We have not yet confirmed this transfer method. We confirm wire transfer accounts within one business day and will send you an email upon confirmation.
Please Modify We could not confirm your request due to missing or incorrect information. Please select the radio button next to the wire transfer record, and click “Modify.”
Confirmed Your wire transfer account is authorized for use. You can select “Wire Transfer” when transferring funds from your cash account.
Disabled Your wire transfer account has been disabled. You cannot use a disabled wire transfer account to transfer funds from your cash account.

Preferred Currency

When completing the wire transfer form, you are asked to select your preferred currency.

  • If you select USD, funds will be sent to you and received by your bank in USD. Your bank will then convert the funds to your local currency, if you so choose and depending on your bank’s rules.
  • If you select your local currency, the funds will be converted from USD to the selected currency by our bank (PNC). The funds will be sent to you and received by your bank in your local currency.

It’s tough to determine which option will be best for you as exchange rates change constantly and are rarely published by banks in advance.

SWIFT ID Code

When you create a wire transfer account, you will be asked to provide a SWIFT ID of your bank and an intermediary bank.

The SWIFT ID is an 8 or 11 character code that identifies a bank. The SWIFT system was designed by an international banking consortium to process secure global electronic transactions.

Contact your bank to learn the SWIFT ID and that of the intermediary bank (needed for receiving funds in U.S. Dollars).