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main menu : freelancer help : posting profiles
Posting Profiles
Menu
-Creating your profile
-Posting a profile
-Completing your profile content
-Contact information
-Screen identity
-Membership
-Images & Video
-Overview section
-Resume page / Company page
-Work Samples
-Package Deals
-Completed Projects
-Managing your profiles
-Your profile rank
-Taking Skill Tests
Creating your profile
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To submit proposals for projects in the Guru.com marketplace, follow these steps.
  1. Register an account.
  2. Post at least one profile. You will be prompted to register your account information when posting your first profile.
  3. Select a membership type for each profile you post. Your membership options are Basic (free membership) or Guru or Guru VENDOR (subscribing membership). If you pay for a Guru or Guru VENDOR membership for one profile, that membership only applies to that profile.
  4. Sign in to your account to post additional profiles.

Posting a profile

Posting your first profile:
  1. Under the Get Work option on the menu bar, select "Create a Profile."
  2. Click "Register" then "Register as a Freelancer" to create an account.
  3. Complete the Register form.
  4. On the Post Your Profile page, click the skill category that best describes your expertise.
  5. Select skill subcategories for your profile.
  6. Select a membership type for your profile.
  7. The My Profiles page is displayed for you to add your profile content.
Posting another profile:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Click the "Add Profile" button that appears under your screen name.

How many profiles can I have within my account?
  • You can have a maximum of ten profiles within your account.
  • At most, five of the ten profiles may be Basic (free) profiles.
  • Only one Basic profile can be Active at a time.
Learn how to complete and manage your profile content.
Completing your profile content
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Your profile is your primary tool for marketing your skills to Employers. Make sure you have completed all profile sections to best represent yourself.

When editing your profile's content, you can use your Account URL to review how your profile looks. Employers can view your profiles from this URL, and you can use it to promote your services.
  1. Go to the My Account page, and click "My Profiles."
  2. Locate the profile you want to view.
  3. Find text that looks like this, and click the link.
    View Profile: http://www.guru.com/freelancers/guruhomepage/profileID
To change your Account URL, go to My Account and click "Modify Account." Find the My Account URL field on the form to make your edits.
Completing account features
Completing profile-specific features


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Contact Information
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Your contact information includes:
  • First Name, Last Name
  • Mailing Address
  • Email Address
  • Telephone Number
  • Fax Number
  • Instant Messenger Information
  • Time Zone
Update your contact information using the "Modify Account" links on the My Account and My Profiles pages.


Show your contact information publicly
By default, all of your contact information is hidden from Employers. This information is revealed to an Employer after you submit a proposal for his or her project. However, you have the option to display your contact information publicly to registered (and signed in) Employers in the search pages.

Selecting to display all of your contact information will make it easier for Employers to contact you. However, if you want to maintain your privacy, you can select to hide all or some of your information. Here are your options:
  • Hide all of your contact information — only your country and time zone will be displayed.
  • Show all of your contact information — all of your contact information will be displayed.
  • Show IM information only, hide the rest — only your IM information, country, and time zone will be displayed.
  • Hide mailing address, show the rest — all of your contact information except your mailing address will be displayed.
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About Instant Messengers
    What is IM?
    Instant messaging (IM) is an online form of communication that allows you to correspond in real-time, via typed text, with another person over the web. When you use an IM program, you are able to connect with an Employer online as quickly as if you were to place a phone call.

    Communication with an Employer via an IM system can vastly speed up your rate of communication, and therefore, the time in which it takes to complete a project. Additionally, when you interact with an Employer via IM, you are able to communicate your ideas more succinctly, and are able to clarify any confusion as soon as it arises. This improves the chance that you and the Employer will understand each other well and stay on the same page in terms of the project timeline.


    How do I use IM to communicate with Employers?
    To get started, you need to select and download an IM program. Learn more about different IM programs below.

    • iChat: iChat is an IM program for Mac users included as a part of OS X. Features include instant messaging, click-and-drag file transfer, and full audio / video conferencing capabilities. AOL IM contacts may be seamlessly integrated into iChat by using your AOL account information to sign in. iChat is included with Mac OS X Tiger. Learn more.


    • AOL IM: AOL IM is a program primarily found on PCs, but older versions accommodate Mac computers, as well. Using AOL IM, you have access to person-to-person instant messaging, chat room messaging, and the ability to share files peer-to-peer with your "buddies." The latest versions support audio / video conferencing and text messaging to cell phones. AOL IM 6.1 adds a simple option to log all IM conversations and the ability to receive messages while offline. A variation of AOL IM is AIM express, an IM program that does not require you to install software, but which you can access with a standard Internet connection via PC or Mac. You can download AOL IM free and learn more here.


    • MSN / Windows Live Messenger: MSN / Windows Live Messenger is the default IM client included with Windows. In addition to instant messaging, audio / video messaging capabilities, newer versions also allow PC-to-phone communication and Yahoo! IM compatibility. A simple web version of MSN Messenger, for text chat use only, is available for use by Windows and Mac users. You can download Windows Live Messenger free for PC or Mac.


    • Yahoo! IM: In addition to instant messaging, Yahoo! IM also offers PC-to-phone service, file transfers, webcam hosting, and chat rooms in various categories. A partnership with MSN / Windows Live Messenger allows you simultaneous access to contacts on both services. Yahoo! Messenger offers a simple web based chat client, as well. You can download Yahoo! IM for Windows free and learn more here. Older, more limited versions are also available for Mac users.


    • Skype: Skype is a voice service that works very much like a traditional telephone call, only via your computer. It also incorporates video capability. Skype users may call each other without any charge. If one party uses a standard phone, Skype calls are billed on a per minute basis, although certain types of calls are eligible for monthly plans. You can download Skype and learn more here (including rate information).
Screen Identity
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To establish, distinguish, and market your unique identity on Guru.com, enter your own screen name and upload a screen icon.

Follow these steps to change your screen name or screen icon:
  1. Go to the My Account page, and click "Edit Screen Identity."
  2. Click the "Edit" button.
  3. Edit your screen name.
  4. Click the "Change" link to upload a screen icon.
  5. Click "Save."

Screen Name

Your screen name helps Employers to identify and remember your specific profile easily.
  • Displayed publicly
  • Maximum 35 characters

Screen Icon

Your screen icon also helps Employers to quickly find and remember your profile. By default, a new profile has a generic screen icon. However, you can upload your own icon to differentiate yourself from other Freelancers.
  • BMP, GIF, JPEG, JPG, or PNG
  • 48 x 48 pixels
  • 200 KB max
  • Non-animated images only
Note: Only your custom screen icon will be displayed to Employers in their profile search results. Default icons will not be displayed.


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Membership
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Upgrading / Renewing your profile's membership
  1. Go to the My Account page.
  2. Click the "My Profiles" link.
  3. Locate the profile you want to upgrade or renew.
  4. Click the "Upgrade" or "Renew" link.
Your membership expiration date is listed on the My Profiles page. You will also receive a reminder email two weeks and one day before your membership expires.

Learn about your membership options.
Images & Video
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Upload Profile Images and a Video Profile to personalize your written profile. These two tools help you give Employers the inside scoop about who you are and what you do.


Profile Images

You can upload up to five images to give Employers a better sense of your (and your company's) character. You might upload your logo or a photo of yourself or your office.

Please keep these specifications in mind:
  • Max width = 280, Max height = 210
  • Accepted file types: BMP, GIF, JPEG, JPG, or PNG
  • 400 KB max for each image
  • Non-animated images only

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Uploading profile images
Uploading new profile images
  1. Go to the My Account page and click "My Profiles."
  2. Locate the desired profile.
  3. Click the "Images & Video" link.
  4. Click the "Add" button.
  5. Click the "Change" link to upload an image.
  6. Enter a caption for your image.
  7. Click "Add" to complete the action.

Editing profile images

You are only able to edit your image's caption. If you want to change your profile image, you must upload a new one.
  1. Go to the Edit Images & Video page.
  2. Click the "Edit" button next to the image you want to modify.
  3. Edit your image's caption.
  4. Click "Save."

Copying profile images

You can make an exact copy of an image from the profile you are viewing or from another profile.
  1. Go to the Edit Images & Video page.
  2. Click the "Copy" button.
  3. A list of ALL the images you have uploaded to ALL of your profiles will appear.
  4. Click the checkbox(es) next to the images you want to copy to the profile you are viewing.
  5. Click "Copy" to complete the action.

Linking profile images

Linking an image allows you to bind an image posted in one of your other profiles to the profile you are viewing. Linked images are shared across multiple profiles. Why link images? It's an efficient way to manage your image inventory. If you edit the [one] image, it will be updated across all of the profiles to which it is linked.
  1. Go to the Edit Images & Video page.
  2. Click the "Link" button.
  3. A list of ALL the images you have uploaded to ALL of your profiles will appear.
  4. Click the checkbox(es) next to the images you want to link to the profile you are viewing.
  5. Click "Link" to complete the action.

Deleting profile images
  1. Go to the Edit Images & Video page.
  2. Click the "Delete" button next to the image you want to remove.
  3. Click "Delete" to confirm.


Video Profile

Guru.com provides subscribing Guru and Guru VENDOR members with server space for Video Profiles. Your Video Profile is your opportunity to introduce yourself and highlight your written profile to Employers.

Though not a substitute for your written profile, your Video Profile is a unique way to paint a fuller picture of your strengths and distinguish yourself from other pros, bringing your profile and personality to life. Employers will take notice when you go the extra mile and show your skills in action!

You don't have to be Steven Spielberg to create a Video Profile. Use the links below to learn how to create and upload your Video Profile today.


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Watch sample Video Profiles
Freelancer video
Firm/Vendor video
Uploading your Video Profile
Playing your video
Managing your Video Profile


Who can upload a Video Profile?
Only subscribing Guru and Guru VENDOR members can upload a Video Profile.



How do I make and upload a Video Profile?
Download Creating Your Video Profile (PDF) for complete information on how to create and upload your Video Profile to Guru.com.

To upload your new video now:
  1. Go to the My Account page and click "My Profiles."
  2. Locate the desired profile.
  3. Click the "Images & Video" link.
  4. Click the "Video" tab.
  5. Click the "Add" button.
NOTE: Only Freelancers with Guru and Guru VENDOR profiles can upload a Video Profile.



Why should I upload a transcript?
When uploading your Video Profile, you have the option to upload a transcript with it. Including a transcript with your video will make it "search-friendly." Be sure to include as many keywords as possible (such as your specific areas of expertise) so that Employers will be able to find your video easily, based on their search criteria.



Not confident about producing your own Video Profile?
You can:
  • Search online for companies in your area that record and produce digital videos.
  • Employ the help of a friend or colleague who can create digital videos.


How long can my video be? How large of a file can the video be?
Your video cannot exceed 100 MB and 10 minutes in length. We recommend that you plan enough content to fill no more than 2 minutes, 30 seconds of video.



What video file formats do you accept?
We recommend that you save your videos using the following specifications:
  • MPEG4 (Divx, Xvid) format
  • 280 x 210 resolution
  • Encode with variable bit-rate
  • MP3 audio
  • No more than 30 frames per second
  • File formats: AVI, MOV, MPE, MPEG, MPG, SWF, WMV.


    • NOTE! Uploading your video as a .SWF file?
    Do not use the ActionScript stop(); command.
    Employers will not be able to pause your video when watching it.
When you upload your Video Profile, we will automatically convert it to Flash movie format (FLV).

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To view the video, you must have the latest version of Adobe Flash Player installed onto your computer.
Download Adobe Flash Player for free.
Download Adobe Flash Player



How long will it take for my video to be approved?
After you upload your Video Profile, our Quality Assurance Department will review it and ensure that it meets our Video Approval Guidelines. We will review and approve (or not approve) your Video Profile within two business days. After your video is approved, it will be converted to .FLV format. Go to the Images & Video section of your profile to check your video's approval and conversion status at any time.

Video Approval Guidelines
  1. Videos must not violate the Guru.com Terms of Service.
    This includes, but is not limited to, asking for payment outside of SafePay, asking for full/part-time employment, offering goods and/or services via bartering or trading, making false and/or misleading statements, or including content that is illegal according to our U.S. local, state, and/or federal laws.


  2. Videos must not violate copyright laws.
    Do not post a video containing music, video, images, etc. to which you do not own the rights. Videos containing such materials will be removed. Use your best judgment and err on the side of caution when deciding to use content that may be copyrighted.


  3. Videos must not contain offensive content.
    This includes, but is not limited to, content that we find racist, bigoted, lewd, obscene, sexually explicit, and/or excessively violent.


I can't get the video to play. What's wrong?
To watch a Video Profile on Guru.com, you must have the latest version of Adobe Flash Player installed onto your computer. Download Adobe Flash Player for free.
Download Adobe Flash Player



The video keeps stopping and re-starting. It's choppy. Why?
If the video keeps stopping and starting while you're watching it, your connection speed probably is causing the problem. The speed at which data is reaching your computer over the web is slow. People who have high-speed DSL or broadband internet access generally do not experience this problem.



I can't hear the audio when watching the video. Why?
  • Check the volume controls on your computer. Make sure the volume is turned up.
  • Check the volume controls on the Flash Player. Make sure the volume is turned up.
  • Your connection speed is slow. People who have high-speed DSL or broadband internet access generally do not experience this problem.

I can't see the video, but I can hear the audio. Why?
  • Your connection speed is slow. People who have high-speed DSL or broadband internet access generally do not experience this problem.
  • The video was incorrectly encoded by its creator.


Uploading a replacement Video Profile
You may replace your current Video Profile with a new one at any time. To upload a new video, you must delete your existing video and add a new one.
  1. Go to the Edit Images & Video page.
  2. Click the "Video" tab.
  3. Click the "Delete" button next to the video.
  4. Click "Delete" to confirm.
  5. Click the "Add" button to upload a new video.


Editing your video's transcript
You are able to only edit your video's transcript. If you want to change your video, you must upload a new one.
  1. Go to the Edit Images & Video page.
  2. Click the "Video" tab.
  3. Click the "Edit" button next to the video you want to edit.
  4. Make changes to your transcript.
  5. Click "Save."


Copying your Video Profile
You can make an exact copy of a video from another profile to the profile you are viewing. Only approved and converted videos may be copied.
  1. Go to the Edit Images & Video page.
  2. Click the "Video" tab.
  3. Click the "Copy" button.
  4. A list of ALL the videos you have uploaded to ALL of your Guru and Guru VENDOR profiles will appear.
  5. Click the checkbox next to the video you want to copy to the profile you are viewing.
  6. Click "Copy" to complete the action.


Linking your Video Profile
Linking a video allows you to bind a video posted in one of your other profiles to the profile you are viewing. A linked video is shared across multiple profiles. Why link videos? It's an efficient way to manage your video inventory. If you edit the video, it will be updated across all of the profiles to which it is linked. Only approved and converted videos may be linked.
  1. Go to the Edit Images & Video page.
  2. Click the "Video" tab.
  3. Click the "Link" button.
  4. A list of ALL the videos you have uploaded to ALL of your Guru and Guru VENDOR profiles will appear.
  5. Click the checkbox next to the video you want to link to the profile you are viewing.
  6. Click "Link" to complete the action.


Deleting your Video Profile
  1. Go to the Edit Images & Video page.
  2. Click the "Video" tab.
  3. Click the "Delete" button next to the video you want to remove.
  4. Click "Delete" to confirm.
Overview
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Within the Overview section, we ask you to detail your specific skills and areas of expertise. Employers view the Overview section of your profile first. Take the time to complete this section with careful thought and attention to detail.

To update your Overview:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Locate the desired profile.
  4. Click the "Overview" link.
Your Overview section is divided into four main areas:

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Summary
    Tagline
    Your tagline is the one- or two-line slogan that appears prominently at the top of your profile. It should sum up your business and be persuasive and expressive of a particular aim or concept. Your tagline can have a maximum of 65 characters. Download an Overview guide (PDF) for tagline tips.

    Minimum rate per hour
    Enter the minimum rate per hour for which you are willing to work (in U.S. Dollars).

    Minimum project budget
    Enter the minimum amount per project for which you are willing to work (in U.S. Dollars).

    Only alert me of projects that match or exceed my minimum rate per hour:
    Click this checkbox if you only want to receive Project Notifications that match or exceed your minimum rate per hour.

    NOTE: this will only apply to projects where Employers have specified an hourly rate (versus a total payment) as compensation.

    Willing to work onsite
    Select "Yes" if you are willing to provide services at the Employer's desired location.


Skills
    Category
    This is the main skill category that defines your skill set. You can only choose one category for each profile. You cannot modify your main profile category once the profile is created. In order to change your main profile category, you must post a new profile.

    Subcategories
    The profile subcategories are the subgroups that define your skill set. You can select up to five subcategories for each profile. For example, under the category "Websites & Ecommerce," you can select "Banner Ads & Icons" as a subcategory.

    Industries
    Select up to five industries that represent the type of businesses for which you have worked or completed projects.

    Experience (years)
    Enter your number of years of work experience.

    Highest degree
    Select the level that matches your educational experience.

    Software skills  (Applies only to graphically-oriented, IT, and Office/Admin profiles)
    Enter the software tools with which you have experience.

    Experience level  (Applies only to Business profiles)
    Select the level of experience that corresponds to your current status in the industry.

    Business size  (Applies only to Business profiles)
    Select the business size (in terms of revenue in U.S. dollars) that corresponds to your experience in the industry.

    Geo markets  (Applies only to Business profiles)
    Select the geographical areas with which you have experience.

    Additional skills
    Enter additional skills that were not covered in other skills sections.

    Skill Tests
    Assign your Skill Test results to display on your profile. You do not need to take and display skill tests to complete your profile sections.


Highlights
    Use this space to showcase your core skill sets and sell your abilities to Employers. Download an Overview guide (PDF) for tips on what to include in your Highlights.


Work terms
    This free form statement is your chance to explain to Employers the ideal conditions under which you prefer to conduct all business. There are no requirements as to what you must discuss here, but use the Overview guide (PDF) for specific points.
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Resume Page / Company Page
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Guru and Basic members can upload a detailed Resume Page.
Guru VENDOR members can upload a Company Page to highlight multiple team members.




Resume Page:  Guru and Basic Members

Basic and Guru members can upload Resume Pages with information arranged into specific fields (Experience, Education, etc.). Build one resume, and it will appear for all Basic and Guru profiles within your Guru.com account. Read more about Resume Pages below.

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Editing your Resume Page
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Click the Guru or Basic tab.
  4. Click the "Resume Page" link next to any Guru or Basic profile.
    NOTE: Your Resume Page is shared across all of your Guru and Basic profiles.
  5. Click the tab of the section you want to edit.
  6. Click the "Add, "Edit," and "Delete" buttons to change information in your resume.

Opting to show your Resume Page publicly

By default, we hide your Resume Page from the public Employer search. It is revealed to Employers only after you submit a proposal for a project. However, you may opt to show your Resume Page in the public Employer search. To do so:
  1. Go to the Edit Resume Page.
  2. Find the lock icon, and click the "Show it" link.
    NOTE: Even after you opt to show your resume, your references still will be hidden until you submit a proposal.

Resume Page sections

Your Resume Page is divided into the following sections. For examples, please view the Edit Resume page. Learn more.
  • Summary
    Encapsulate your resume in a few brief lines to distinguish yourself from other pros in the Guru.com marketplace. Highlight your unique skills and experience in a concise and memorable way.
  • Strengths
    List up to five specific talents that bolster your experience.
  • Experience
    Enter up to five of the most relevant professional titles and positions you’ve held.
  • Education
    Enter up to three listings of your formal education and relevant training. Upload scanned degrees.
  • Certifications
    Enter up to three relevant certificates or diplomas. Upload scanned certifications.
  • Publications
    List up to ten media in which your relevant work has been published. Upload scanned documents.
  • Affiliations
    List up to ten professional organizations to which you belong.
  • References
    List the names and contact information of up to five previous work associates (employers, colleagues, partners, etc.) who are willing to provide feedback on your work history. For privacy purposes, your work associates' phone numbers and email addresses will be displayed to Employers only after you submit a proposal.

Uploading scanned documents

You may upload scanned degrees, certificates, and documents to the Education, Certifications, and Publications sections. To do so:
  1. Go to the Edit Resume Page.
  2. Click the "Education," "Certifications," or "Publications" tab.
  3. If you're adding a new item, click the "Add" button. If you're editing an existing item, click the "Edit" button next to the appropriate item.
  4. Next to "Attachment," click the "Add" link.
  5. Follow the instructions on the pop-up window that appears.
  6. Note the following specifications:
    Accepted file types: BMP, DOC, GIF, JPEG, JPG, PDF, PNG
    200 KB max
    Recommend: Max width = 800 pixels, Max height = 600 pixels




Company Page:  Guru VENDOR Members

In lieu of a traditional Resume Page, Guru VENDOR members can create a full Company Page. This space allows Guru VENDORs better to represent their companies, as well as their individual team members. Build one Company Page, and it will appear for all Guru VENDOR profiles within your Guru.com account.

Editing your Company Page
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Click the Guru VENDOR tab.
  4. Click the "Company Page" link next to any Guru VENDOR profile.
    NOTE: Your Company Page is shared across all of your Guru VENDOR profiles.
  5. Click the tab of the section you want to edit.
  6. Click the "Add, "Edit," and "Delete" buttons to make changes to your Company Page.

Company Page Sections
Your Company Page is comprised of the following three main sections.
  • Company Info
    NOTE: This section is account-based and shared across all of your Guru VENDOR profiles.

    - Company name
    - Description
    - Location
    - Number of employees
    - Year established
  • Management Team
    NOTE: This section is account-based and shared across all of your Guru VENDOR profiles.
    You may upload up to five Management Team members.

    For each Management Team member, you can upload a:
    - Name
    - Title
    - Biography
    - Photograph
    - Resume  (You may opt to hide or show the resume in the public Employer search.)
  • Featured Employees
    NOTE: This section is profile-specific and not shared across your Guru VENDOR profiles.
    You may upload up to five Featured Employees for each Guru VENDOR profile you have posted.

    For each Featured Employee, you can upload a:
    - Name
    - Title
    - Biography
    - Photograph
    - Resume  (You may opt to hide or show the resume in the public Employer search.)

Adding / Editing a Management Team member or Featured Employee
  1. Go to the Edit Company Page.
  2. Click either the "Management Team" or "Featured Employees" tab.
  3. To add a new person, click the "Add" button.
  4. To edit an existing person, click the "Edit" button.
  5. To change the order of the people listed, click the "Up" and "Down" buttons.

Uploading a photo for your Management Team and Featured Employees
You may upload a personal photo for each Management Team member or Featured Employee you add to your Company Page. To do so:
  1. Go to the Edit Company Page.
  2. Click the "Company Information" tab. Make sure you've completed this section.
  3. Click either the "Management Team" or "Featured Employees" tab.
  4. If you have not yet added a person, click the "Add" button. If you have already added a person and just want to upload a photo, click the "Edit" button next to the appropriate person.
  5. Next to the default image, click the "Change" link.
  6. Follow the instructions on the pop-up window that appears.
  7. Note the following specifications:
    Accepted file types: BMP, GIF, JPEG, JPG, PNG
    400 KB max
    Max width = 150 pixels, Max height = 200 pixels
    Non-animated images only

Uploading a resume for your Management Team and Featured Employees
You may upload a Resume Page for each Management Team member or Featured Employee you add to your Company Page. To do so:
  1. Go to the Edit Company Page.
  2. Click the "Company Information" tab. Make sure you've completed this section.
  3. Click either the "Management Team" or "Featured Employees" tab.
  4. If you have not yet added a person, click the "Add" button and add a person.
  5. Once you've added a person, click the "Add Resume" link that appears next to their photo.
  6. Complete each of the Resume Page sections.

Linking Featured Employees
Linking a Featured Employee allows you to bind a Featured Employee posted in one of your other Guru VENDOR profiles to the profile you are viewing. Linked Featured Employees are shared across multiple Guru VENDOR profiles. Why link Featured Employees? It's an efficient way to manage your Featured Employee inventory. If you edit the [one] Featured Employee, the record will be updated across all of the Guru VENDOR profiles to which it is linked.
  1. Go to the Edit Company Page.
  2. Click the "Featured Employees" tab.
  3. Click the "Link" button.
  4. A list of ALL the Featured Employees you have uploaded to ALL of your Guru VENDOR profiles will appear.
  5. Click the checkbox(es) next to the Featured Employees you want to link to the profile you are viewing.
  6. Click "Link" to complete the action.

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Work Samples
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All Freelancers receive "Work Sample" space. Work Sample space allows you to showcase your work to Employers. If you upload Work Samples, Employers can find you using the Work Sample Search. Using this search, Employers can locate and view uploaded Work Samples that closely relate to the expertise they seek.

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Read more about Work Samples:
Managing Work Samples  (Editing, Reordering, etc.)



Work Sample categories
You can choose to upload your files under any of the following categories.
  • Audio
    MP3, WAV


  • Documents and Spreadsheets
    DOC, DOCX, EPS, HTM, HTML, MDB, MDE, PDF, PPT, PPTX, PSD, QXD, TIF, TIFF, TXT, XLS, XLSX, ZIP


  • Graphics
    BMP, GIF, JPEG, JPG, PNG
    Max width = 600, Max height = 400
    Larger files will be resized proportionally.
    Download the Saving & Uploading Graphic Files PDF for tips.

    • NOTE: If you upload an animated graphic file that is larger than 600 pixels wide and 400 pixels high, we will have to resize it causing all animation to be lost.

  • Videos and Animations
    AVI, MOV, MPE, MPEG, MPG, SWF, WMV


  • Websites
    (URL and text-based description)

Space limitations
Guru / Guru VENDOR profiles receive 100 MB of Work Sample space, with a maximum of 100 separate files.
Basic profiles receive 20 MB of Work Sample space, with a maximum of 10 separate files.

To view how much space you have left:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Find the desired profile.
  4. Click the "Work Samples" link.
  5. Make sure you're viewing the "Overview" tab.
  6. View how many files you've uploaded and how much MB space you've used within each section and as a whole.

Adding a Work Sample
  1. Go to the My Account page.
  2. Click the "My Profiles" link.
  3. Find the desired profile.
  4. Click the "Work Samples" link.
  5. Determine what type of Work Sample you're uploading and click the appropriate tab.
  6. Click the "Add" button.
  7. Complete the form that appears.

Managing Work Samples
    Editing a Work Sample
    1. Go to the Work Samples page.
    2. Click the appropriate tab to find the Work Sample you want to edit.
    3. Click the "Edit" button.
    4. Complete the form that appears.


    Deleting a Work Sample
    1. Go to the Work Samples page.
    2. Click the appropriate tab to find the Work Sample you want to delete.
    3. Click the "Delete" button next to the Work Sample.
    4. Click "Delete" to confirm.


    Reordering your Work Samples
    1. Go to the Work Samples page.
    2. Click the appropriate tab to find the Work Sample section you want to reorder.
    3. Click the "Up" and "Down" buttons to change the order of your samples.


    Copying a Work Sample
    You can make an exact copy of a Work Sample from the profile you are viewing or from another profile.
    1. Go to the Work Samples page.
    2. Click the appropriate tab to find the section to which you want to copy a Work Sample.
    3. Click the "Copy" button.
    4. A list of ALL the Work Samples you have uploaded to ALL of your profiles (from the tabbed section you are viewing) will appear.
    5. Click the checkbox(es) next to the Work Samples you want to copy to the profile you are viewing.
    6. Click "Copy" to complete the action.


    Linking a Work Sample
    Linking a Work Sample allows you to bind a Work Sample posted in one of your other profiles to the profile you are viewing. Linked Work Samples are shared across multiple profiles. Why link Work Samples? It's an efficient way to manage your Work Sample inventory. If you edit the [one] Work Sample, it will be updated across all of the profiles to which it is linked.
    1. Go to the Work Samples page.
    2. Click the appropriate tab to find the section to which you want to link a Work Sample.
    3. Click the "Link" button.
    4. A list of ALL the Work Samples you have uploaded to ALL of your profiles (from the tabbed section you are viewing) will appear.
    5. Click the checkbox(es) next to the Work Samples you want to link to the profile you are viewing.
    6. Click "Link" to complete the action.


    Uploading your own thumbnails to replace our default thumbnails
    1. Go to the Work Samples page.
    2. Click the appropriate tab to find the desired Work Sample.
    3. Click the "Edit" button next to the desired Work Sample.
    4. Next to the thumbnail image, click the "Change" link.
    5. Follow the instructions on the pop-up window.
    6. Keep these parameters in mind:
      BMP, GIF, JPEG, JPG, PNG
      200 KB max
      48 x 48 pixels
      Larger images will be resized proportionally
      Non-animated images only


      7. Download the Creating Thumbnails guide (PDF) for tips.


Thumbnails
Thumbnail files are used as "teasers" for Employers to click and view your Work Sample files.

When you upload a file, you can choose to:
  • Keep the default thumbnail.
  • Have Guru.com auto-generate a thumbnail for you (graphic and video files only).
  • Upload your own thumbnail file.
If you choose to upload a thumbnail of your own, consider these points:
  • BMP, GIF, JPEG, JPG, PNG
  • 200 KB max
  • 48 x 48 pixels
  • Larger images will be resized proportionally
  • Non-animated images only
Download the Creating Thumbnails guide (PDF) for tips.
NOTE: Thumbnails attached to each file do count toward space limitations; however, the size of thumbnails is more or less negligible in terms of total space.


Membership expiration
If your Guru or Guru VENDOR membership is about to expire, you will receive notices both two weeks and one day before the expiration date, reminding you to renew your subscription. If you choose not to renew, your membership will revert to Basic.

In this case, only your 10 Work Samples highest in order will remain visible to Employers; however, we will not delete your other files from our system, but move them into "hibernation" mode. If you renew your membership within three months of its expiration, the "hibernating" files will be restored to your Work Sample page; if you choose not to renew within three months of expiration, the "hibernating" files will be deleted permanently. You will be reminded of your "hibernating" files before the three months is up, via email alerts as well as on your "Manage Work Sample Files" page.
Package Deals
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Package Deals are services that Guru and Guru VENDOR profile members market to Employers in a bundled format. Employers can review Package Deals listed on your profile and instantly contact you by sending an order. After you receive an order, you can communicate with the Employer via the Private Discussion Board and negotiate the project terms.

Package Deals include the following items:
  • Title
  • Price
  • Delivery time
  • Description
  • Industry
  • Categories
  • Thumbnail
  • Attachment
Learn more about Package Deals
Managing your Package Deals (Editing, Reordering, etc.)


noteRead a related guide:


Facts about Package Deals
  • Only Freelancers with Guru and Guru VENDOR profiles can upload Package Deals.
  • You can upload a maximum of five Package Deals under Guru or Guru VENDOR profiles. You may also upload an attachment with each Package Deal. No more than 10 MB of attachments may be uploaded across all Package Deals.
  • All payments for Package Deals must go through SafePay Escrow.
  • We charge a 7% Transaction Fee for Package Deal orders. (5% Project Fee based on membership  + 2% Escrow Fee)
    NOTE: If your profile is Basic when you submit an Escrow request for a Package Deal order, your Transaction Fee is 12%. (10% Project Fee based on membership  + 2% Escrow Fee). (More info)
  • Guru.com staff members review new and modified Package Deals to ensure that each package meets our Terms of Use.

Adding a Package Deal
NOTE: Only Freelancers with Guru and Guru VENDOR profiles can upload Package Deals.
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Find the desired profile.
  4. Click the "Package Deals" link.
  5. Click the "Add" button.
  6. Complete the form that appears.

How to check a Package Deal's approval status
After you add a Package Deal, our Quality Assurance Department will review it and ensure that it meets our Package Deals Terms of Use. We will review and approve (or not approve) your Package Deal within two business days.

To review your Package Deal's status:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Find the desired profile.
  4. Click the "Package Deals" link.
  5. Your Package Deal will be marked one of the following: "Pending Approval," "Not Approved," or "Approved."

The Package Deals Terms of Use
You may not list the following items within any part of your package, including your attachment and thumbnail. If your package includes any of the following, we will not approve it.
  • Derogatory or inappropriate statements
  • Vague description of services offered
  • Illegal or questionable content
  • Request for payment outside of SafePay Escrow

How Package Deals work
  1. Employer reviews Package Deals
    Employers find Package Deals listed on Freelancer profiles.

  2. Employer completes Package Deal Order
    When an Employer wants to contact you regarding your package, he or she must complete a Package Deal Order that includes the following items:
    • Customization details
      The Employer may want to receive the base service package offered plus additional items, or he or she may not need the entire service package offered. In either case, Employers must detail their specific needs.
    • Relevant files or images
      The Employer can upload any attachments that may help to describe project requirements.

  3. We send you a Package Deal Order Notification
    We'll send you a Project Tracker Alert (via email and within your account) when an Employer places an order for your package.

  4. Review the Employer's Order -- Accept or Decline it
    Review the Employer's order to determine if you would like to work with the Employer. You must either accept or decline the order.

    If you have questions regarding the Employer's order, please email them via the Private DB before accepting it. All Private DB messages are sent to the Employer by email and posted to the online Private DB.

  5. Create and send a Project Agreement
    After accepting the order, create your online Project Agreement and send it to the employer.

    • If the Project Agreement deliverables and price do not differ from the original package description, we automatically mark the agreement as "Approved" by both you and the Employer after you click to "Send" it.

    • If the Project Agreement deliverables and price differ from the original package, we ask the Employer to approve or decline it after you click to "Send" it. Once the Employer approves / declines the Project Agreement, we will notify you via a Project Tracker Alert.

  6. Create and send an Escrow Request
    After the Employer approves the Project Agreement, create and send the Employer a SafePay Escrow Request. Once the Employer deposits money into Escrow, you can begin working on the project. NOTE: All payments for Package Deal Orders must go through SafePay Escrow.

  7. Complete project work and get paid
    Once you complete the project work, ask the Employer to release the funds from Escrow. Once the Employer releases funds from Escrow, we send payment to you via your selected payment method.

  8. Give feedback to the Employer
    After the Employer releases funds from Escrow, give a feedback rating to the Employer.

How to accept or decline an Employer's Package Deal Order
  1. Go to the My Account page.
  2. Click "Project Tracker."
  3. Click the Awarded Projects tab.
  4. Click the "Review Employer Package Deal Order" button.
  5. Click either the "Accept Package Deal Order" or "Decline" button.

Managing your Package Deals
    Editing a Package Deal
    1. Go to the Package Deals page.
    2. Click the "Edit" button next to the appropriate Package Deal.
    3. Complete the form that appears.


    Deleting a Package Deal
    1. Go to the Package Deals page.
    2. Click the "Delete" button next to the Package Deal you want to delete.
    3. Click "Delete" to confirm.


    Reordering your Package Deals
    1. Go to the Package Deals page.
    2. Click the "Up" and "Down" buttons to change the order of your Package Deals.


    Copying a Package Deal
    You can make an exact copy of a Package Deal from the profile you are viewing or from another profile. Only approved Package Deals can be copied.
    1. Go to the Package Deals page.
    2. Click the "Copy" button.
    3. A list of ALL the Package Deals you have uploaded to ALL of your Guru and Guru VENDOR profiles will appear.
    4. Click the checkbox(es) next to the Package Deals you want to copy to the profile you are viewing.
    5. Click "Copy" to complete the action.


    Linking a Package Deal
    Linking a Package Deal allows you to bind a Package Deal posted in one of your other profiles to the profile you are viewing. Linked Package Deals are shared across multiple profiles. Why link Package Deals? It's an efficient way to manage your Package Deal inventory. If you edit the [one] Package Deal, it will be updated across all of the profiles to which it is linked. Only approved Package Deals can be linked.
    1. Go to the Package Deals page.
    2. Click the "Link" button.
    3. A list of ALL the Package Deals you have uploaded to ALL of your Guru and Guru VENDOR profiles will appear.
    4. Click the checkbox(es) next to the Package Deals you want to link to the profile you are viewing.
    5. Click "Link" to complete the action.


    Adding attachments to Package Deals
    1. Go to the Package Deals page.
    2. Click the "Edit" button next to the desired Package Deal.
    3. Next to "Attachment," click the "Add" link.
    4. Follow the instructions on the pop-up window.


    Uploading your own thumbnails to replace our default thumbnails
    1. Go to the Package Deals page.
    2. Click the "Edit" button next to the desired Package Deal.
    3. Next to the thumbnail image, click the "Change" link.
    4. Follow the instructions on the pop-up window.
    5. Keep these parameters in mind:
      BMP, GIF, JPEG, JPG, PNG
      200 KB max
      48 x 48 pixels
      Larger images will be resized proportionally
      Non-animated images only


      6. Download our Creating Thumbnails guide (PDF) for tips.
Completed Projects
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Within the Completed Projects area, you can feature up to five completed Guru.com projects. In addition, the full history of projects you have completed are automatically displayed. Completed Projects are those that have at least one paid SafePay Invoice.

Your displayed Completed Projects give Employers a quick snapshot of recent work you've completed for other Guru.com Employers.

The following information appears for each project listed.
  • Project title
  • Project category
  • Project feedback (This is the average feedback rating you received for the project.)
  • Amount paid (This is the sum of invoices paid for the project.)
  • Last pay date (This is the date of the most recent invoice paid for the project.)
  • Description
To choose or edit your five featured projects, follow these steps:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Locate the desired profile.
  4. Click the "Completed Projects" link.
  5. Click the Featured tab.
  6. To add a new Featured Project, click "Add," and follow the instructions on the pop-up window.
  7. To delete an existing Featured Project, click the "Delete" button.
  8. To change the order of your Featured Projects, click the "Up" and "Down" buttons.

noteRead a related article:
Managing your profiles
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Hiding or showing your profile
You may want to hide your profile if you go on vacation or if you do not have the time to take on additional projects. When you hide a profile, Employers cannot view it when searching. In addition, you will not receive Project Notifications for that profile.

To hide your profile:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Locate the profile you want to hide.
  4. Find the lock icon, and click the "Hide it" link.
    (Hidden profiles have a GRAY background.)
To show your profile:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Locate the profile you want to show.
  4. Find the lock icon, and click the "Show it" link.
NOTE: It will take up to 24 hours to recalculate your rank after you unhide a profile.



Activating your Basic profile
An active profile is a "live" profile on Guru.com. Employers can see only active profiles when searching for Freelancers.
  • Only one Basic profile can be active at a time. However, you are welcome to post up to five, free Basic profiles.
  • Guru and Guru VENDOR profiles are automatically active.
  • Freelancers can search for and submit proposals on projects using only active profiles.
  • Employers can only see only active profiles in search results.
To activate a Basic profile:
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Click the Basic tab.
  4. Locate the "Not Active" Basic profile you want to activate. "Not Active" profiles have a RED dot.
  5. Click the "Activate it" link. After clicking the link, the profile will have a GREEN dot.
    REMEMBER: Only one Basic profile can be active at a time.
To deactivate a Basic profile, simply activate a different one, following the instructions above.

NOTE: It will take up to 24 hours to recalculate your rank after you activate a profile.
Your profile rank
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New Feature coming soon — Guru Match in Employer Searches!
The new Guru Match will dynamically renumber profiles to highlight an Employer's top matches every time he or she performs a search.

Benefits for Employers:
  • By numbering the results of every search sequentially, Guru Match will eliminate confusion for Employers who see gaps in rank in their search results when they apply filters.
  • Guru Match will give Employers a clear view of the Freelancers who best meet their search criteria and project requirements.
Benefits for Freelancers:
  • Guru Match can give your profile an apparent boost.
  • If your profile is ranked #39 in your skill category but comes up first for a certain set of search parameters, your profile will be matched as #1.
  • With Rank, there are 17 profiles ranked #1 (one for each main skill category). With Guru Match, there will be almost an infinite number of profile matches at #1 (one for each possible combination of search parameters).
NOTE:  Guru Match will appear only in the results records of an Employer's search. Your profile rank will not change. It will remain displayed on your profile and proposals and continues to show your position within your main skill category. See differences between rank and Guru Match. 		Search results


Rank assignment
Guru Match assignments
Quality Score calculation
Viewing your rank

The money you earn and your success in customer relations affect your profile's rank within your main skill category and its Guru Match position in an Employer's search results. Your rank and Guru Match are both based on the calculation of your profile's Quality Score and how it compares to the scores of your competition.

Having a high Quality Score:
  • Will give you an exposure advantage with a high Guru Match in Employers' search results. More Employers will view profiles with high match numbers. (View how Employers search for Freelancers.)
  • Will help you to secure additional projects from Employers. Employers are more apt to hire Freelancers with a visible and positive track record.


Rank assignment
Your rank is based on the calculation of your profile's Quality Score and how it compares to the scores of your competition.

Profiles get sorted in four ways; then the sequential rank is applied to the results. Rank assignment occurs every 24 hours.
    First sort = main skill category.

    Second sort = membership type.
    Guru and Guru VENDOR members are ranked first. Basic members are ranked second.

    Third sort = invoice activity.
    Profiles with SafePay payments within the last six months are ranked above profiles with no recent payment activity.

    Fourth sort = Quality Score, highest first.
NOTES:
  • If you have two profiles with the same main skill category and membership type, those profiles will share payment statistics and have the same Quality Score and, therefore, the same Rank.
  • If two or more Freelancers share the same membership type, invoice activity and Quality Score, their profiles will be sorted by last sign in date (most recent first) and then assigned sequential rank numbers.
  • Guru or Guru VENDOR profiles with no payments in the last six months and those with Quality Scores of zero will be sorted by last sign in date and given a rank number but will be ranked below Guru and Guru VENDOR members with recent payments and positive Quality Scores.
  • Basic profiles with no payments in the last six months and those with Quality Scores of zero will be given a rank of "N/A" and sorted by last sign in date in search results, displayed below Basic profiles with recent payments and positive Quality Scores.
  • The Quality Scores of profiles with no invoice activity in the last six months will not be displayed in search results or on profile pages. Instead, the message "No recent activity" will be displayed.
  • Profiles that are hidden or inactive do not receive a rank assignment.


Guru Match assignments - coming soon!
When your profile appears in Employers' search results, it will be given a sequential match number. The Guru Match numbering will be dynamically generated for every new search performed and will effectively remove gaps in rank numbering and duplicate ranks in search results.

What will be the difference between rank and Guru Match?

  Rank Guru Match
Purpose Intended to highlight a Freelancer's quality of service as compared to his or her peers Intended to highlight the best talent to meet an Employer's needs
Opportunity Freelancers market their profiles to compete within a skill category Freelancers compete across the marketplace with top positions available in multiple niches
Display Appears on profiles and in proposals Appears only in Employers' search results
Numbering Assignment based on category, membership, invoice activity and Quality Score Assignment based on membership, invoice activity, Quality Score and variable search parameters
State Static number with 24-hour refresh Dynamic number with refresh on demand
Sequence Duplicate ranks for profiles belonging to the same Freelancer or for profiles compared across different categories No duplicate match numbers




Quality Score calculation
Your Quality Score is an objective measure of your business success. The Freelancers with the highest Quality Scores do the best job of satisfying the needs of Employers.

Your Quality Score is the product of three core indicators:
Quality Score
  • Customer Acquisition Rate — A Freelancer's success rate of receiving payment from a newly acquired Employer after submitting a proposal for a project.
  • Customer Earning Rate — How much money a Freelancer earns per Employer per month through SafePay within the last 12 months.
  • Customer Retention Rate — How well a Freelancer retains relationships with Employers over time.

 
Customer Acquisition Rate (CAR) Customer Earning Rate (CER) Customer Retention Rate (CRR)
Definition:  The CAR calculation divides the number of your successful proposals (out of the last 100 you submitted to new Employers) by the number of successful proposals submitted by all Freelancers for the same 100 projects.

Successful proposals are those that result in at least one paid invoice. New Employers are those who have not previously paid you.

Result:  A percentage that identifies your success rate in acquiring paying Employers.		 Definition:  The CER calculation divides your cumulative earnings per Employer over the last 12 months by the number of months in each Employer relationship to produce a series of earnings rates per Employer. The sum of these rates is then divided by the total number of Employers who have paid you over the last 12 months, limited to a minimum of 3.

Relationship months count the number of months since you received your first paid invoice from an Employer.

Result:  The average of your earnings per Employer over the last 12 months.		 Definition:  The CRR calculation divides your earning rate per Employer over the last 12 months by the sum of your earning rates (all Employers) to produce your rate of money earned per Employer. This rate is multiplied by the total number of months of the Employer relationship over all time to produce a CRR per Employer. The CRRs per Employer are then added for an overall CRR.

Relationship months count the number of months since you received your first paid invoice from an Employer.

Result:  The sum of your retention rates per Employer reveals how well you manage your client relationships over time.


Quality Scores and ranks are recalculated and reassigned every 24 hours.

With Quality Score based on the success of your business practices, you have control over your ability to improve your rank. You can view your rank calculations on the My Rank page and use the Quality Score Calculator to determine how you can improve your rank.

noteRead related articles:


Viewing your rank
You can view the rank assigned to your profile on the My Profiles page and see exactly how your rank is calculated by clicking on the linked rank number.
  1. Go to the My Account page.
  2. Click "My Profiles."
  3. Locate the rank number near the top of the profile listing.
  4. Click the rank number link to access the My Rank page to view the calculations and your percentile among other Freelancers.
Taking Skill Tests
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Skill Tests provide another way for you to convince Employers of the depth of your knowledge and experience in your field. Guru.com has partnered with Expert Rating to provide online testing with hundreds of tests in multiple skill areas.
  • You can display your passing test scores on your profile to give Employers an objective measure of your skills.
  • All skill tests cost $4.95 for the initial purchase and for test re-takes.
  • All tests are timed and consist of a number of multiple choice questions.
  • Test scores of 60 percent and above are passing grades.
  • ExpertRating, an ISO 9001-2000 certified company with an established reputation in online training and certification exams, administers and scores these tests and keeps test content current.

Follow these steps to access Skill Tests from the Test Center page.
  1. Go to the My Account page.
  2. Click "Take/Manage Skill Tests" in the Manage Your Profile(s) section.
  3. From the Test Center page, you can purchase and take tests, assign scores to your profiles, and view your transaction history.

Purchasing Skill Tests
On the Test Center page, click the "Purchase Skill Tests" button to begin your test selection. Select a test group from the drop-down menu, and review test descriptions in the resulting display.

Follow these steps to purchase a test.
  1. Click the "Add to Cart" link associated with the test you want to buy.
  2. Add or remove tests from the cart as needed. Note that Skill Test purchases are non-refundable.
  3. Click the "Purchase" button in the cart.
  4. Select your payment method from the drop-down menu and complete all required payment fields. Payment options for Skill Tests include Credit Card, Direct Deposit account, PayPal and SafePay Account funds.
  5. Click the "Submit" button.
  6. Your transaction receipt will be emailed to you.
A purchased Skill Test may be exchanged for a different test by clicking the "Exchange" button on the Test Center page. You cannot exchange tests that you have already begun taking or have already completed. Additionally, a test purchased as a "retake test" cannot be exchanged.


Taking a test
When you are ready to take your test, click the "Take Test" button associated with the purchased test on the Test Center page.

Your test score, and its percentile among all ExpertRating users taking the same test, will be displayed on a Test Result page when you complete your Skill Test. It will also appear as a completed test record on the Test Center page. You can display your test results publicly on your profile.

You can retake a completed test to try to improve your score. The "Retake Test" button is available on the Test Center page 24 hours after you complete a test. Click the button to access the payment process for purchasing a retest.

On hold  Tests may be placed on hold for three reasons:
  • If you purchase a test via PayPal, the payment process may take up to two business days to complete.

  • If you begin but do not complete a test session, you must wait 24 hours before resuming the test. The "Take Test" button will be displayed when the hold is lifted.

  • After you complete a test, you must wait 24 hours before getting the opportunity to retake the test. The "Retake Test" button will be displayed when the hold is lifted.

Displaying Skill Tests on profiles
You can display your passing test scores on your profile to give Employers another way to assess your qualifications. Skill Test results are displayed in the Skills area of your profile Overview section.

Follow these steps to assign a test score to a profile.
  1. Go to the My Account page.
  2. Click "Take/Manage Skill Tests" in the Manage Your Profile(s) section.
  3. On the Test Center page, click the "Assign" button associated with your completed test.
  4. Select the profile(s) where you want to display the score.
  5. Click the "Save" button.
You can also assign tests and manage the display of test scores in a specific profile from the Skills tab of that profile's Edit Overview page.