12 years of Government Experience. Customer Support with Information Technology Expertise, utilizing a wide array of products and technologies. Installing, maintaining and troubleshooting computer systems. Accustomed to working with small groups or large teams, supporting large customer base. Provide prompt response to customer with solid solutions and resolutions. Excellent verbal or written communication to ensure successful connectivity of stakeholders. Call Center, HelpDesk, IT Support, Desktop Applications, Incident Management, Change Management, Remedy, BMC Remedy, Customer Service, Administrative Assistant, Desktop Support