Program a system that will make phone calls to many people at the same time, and when people answer the phone, they will hear a recording that I have. And then the robot has to understand their answer, Whoever said the word 'no' in his words, the conversation will be disconnected immediately
Those who didn't say 'no' - the software will play another recording for them - and then it will transfer them to the representative
The system should be able to connect and work through a variety of options from telephone companies, including private telephone companies.
The system needs to be able to make about 100 calls at the same time, and understand what people are answering, at the same time, and immediately after make about 100 more calls, and so on.
I'm going to make thousands of calls every day, there are tens of people who are interested, and we need the robot to recognize that they are interested, and transfer them to our representatives.
need a representative interface - where the representatives enter the software with a password - and then the software starts making calls
The software starts issuing calls - according to the amount of representation there is
that the software will be able to immediately detect at the stage that they did not answer 'no' - if all the delegations are occupied - and then play a recording to them that all the delegations are occupied, and we will get back to them as soon as possible
need a manager interface where - the manager can see what's going on - and also disconnect a certain representative from the call, and also change login details - the previous details that the previous representative had will not work.
In the management interface - it should be possible to add as many user representatives as you want, with a password for each.
And also to see all the outgoing calls including their phone numbers, who answered and who didn't, and who did and how long the call was.
In addition, in the agents' interface, there should be written the transcript that the people said in the conversation to the bot, before it reached the agent. So that the agent who answers the call knows what the person he is talking to said before that.
And also, to have a place where there are all the numbers of the people who did not answer 'negative', and there was no agent available to receive the call, together with the recording of all these conversations, and together with the transcription of the conversation, of what these people spoke to the robot.
And also, a place where there are all the recordings of the calls of the calls that came to our agents.
Everything by date and time.
When a call is transferred to an agent, it is necessary that he can see the phone number of the person he is talking to now, and that the agent can copy the number.
In the management interface, it will be possible to call one number manually, to see if the number already appears in spam.
And there will be an option to change to a new identification number.
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