We overhauled our payment system on Monday, including how we handle bank account transactions.

Previously, as soon as an employer initiated a transaction from their bank account we credited that money to SafePay (or used it to pay an invoice), even if we didn’t yet have that money. If the transaction bounced back to us, we would then be forced to revoke those funds. This caused confusion and wasted time.

Now, we’re following industry standards and keeping the transaction status as “pending” while we wait for the funds to clear. This takes 2-3 business days, but we feel that this is more transparent and will help us avoid revoking funds.

Employers, if you want to use a bank account to fund SafePay or pay invoices instantly, then fund your cash account preemptively to avoid this delay.

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COMMENTS (72)

  1. Great.

    Great upgrade! Speaking as a Freelancer, I am willing to wait. I also, sometimes (much of the time) use my gut feeling, and work on the project, anyway, because most of the Employers I have worked with, are above board. From experience.

    Reply
    • Chet Powell

      I agree. I also use my gut feeling, sometimes. Gut feelimg made me trust guru.com. I also, sometimes, have trusted, and been burned. The new upgrqdes help us all. Another thing I agree with, and we have in common (hope we don’t compete on the same projects, but also hope that we can help one another I am an Excel Genious).. Sometimes, when I bid, I have already made sure.. Then… Try to take it, and run Anyway. I agree

      Reply
    • Dennis Currier

      Very bad system. Guru is now withdrawing funds from our Eaccount without authorization! We pay developers directly from Eaccount or Credit Card. This seems to be fine with good, reputable developers. We have been treated unfairly by Guru concerning disputes with lousy developers and SafePay funding in the past. This system is rigged in favor or developers, including the unqualified, bad ones. Guru seems not qualified to evaluate bad work.

      Reply
  2. Sharon Wynne

    You are throwing out the baby with the bathwater. As an employer using guru for what, 5 or more years now it seems like you should be able to identify the bad eggs.
    Sharon Wynne
    for XAMonline

    Reply
    • Atula Siriwardane

      Yes,
      The good people paying for bad people’s wrong doing is a sign of bad management.

      Reply
      • rahulkamboj

        Hello Anna, My problem is I cannot withdraw money from my Guru account to any of the withdraw method…I am from India we cannot use the payoneer card since 4/5 yeasr back…The only option for me is using paypal …And from paypal I use to withdraw to my Bank acc again…But from today I cannot withdraw anything using all kind of your withdraw method that you provide(Bank acc/Paypal/wire transfer etc etc)..
        I am working on Guru from long time. but your changes is unexpected. there was no need any changes about payment method. I was Getting my payment properly via paypal. but when your changes has been updated then Guru did remove my previous pay-pal payment method. and now here is not supporting any payment method. I want to know. what are you doing with Guru…. how you will get trust from any freelancer.
        I cannot work with you if you do not provide better solution about withdraw my money!

        Thanks,

        Reply
    • Chet Powell

      Not “baby with the bathwater. If you would get over this 3-5 days you would have read, and know: Once they process your withdrawal, it depends on your bank. If it takes that long, for the Employor to ensure guaranteed funds, then do be it. Have a conversation with the Employer, and go from there.That being said, and, however,.. If they offer to pay on PayPal, instead… Not trustworthy. Been paid, via PayPal, AFTER being paid, for what led us both together… And, then…. I have an Employer, from YEARS ago, who contacted me He will pay me, via the guru.com platform. They charge, but it is worth it

      Reply
  3. Kevin Morgan

    I am not sure about this, the funds in safepay shows us as secured then why there is a need to hold those funds for payment after 3-5 days?? What kind of security is this, if we need to wait for funds after release?

    Reply
    • Atula Siriwardane

      If the funds in Safepay it would be as it was so far, I suppose.

      Reply
    • Robin

      I agree. Guru has advertised SafePay as a place where funds are safely secured implying that they have been verified.

      In the old days, a freelancer generated an invoice upon completion of work, the employer would pay it, and it would be deposited via direct deposit (for Gurus in the US who selected the direct deposit option) on Monday, Wednesday, or Friday. Now, it seems like the process is slower and more cumbersome.

      Reply
  4. Irfan Hussain

    3-5 day wait is too long. can you please make it a 1 day process ?

    Reply
  5. Atula Siriwardane

    Very sad news.
    If the funds in Safepay it would be as it was so far, I suppose.

    I used Guru for about 9 years and Guru is changing.
    And the change is inhuman.
    Compared to the other service providers Guru had the Human element alive.
    Now it is becoming mechanical, robotic.

    In the long run you will lose business.
    I have lost a lot from my heart…
    the love and respect I had is lessening.

    I am sorry..

    Atula

    Reply
  6. Atula Siriwardane

    What I suspect is that Guru is earning interest for the days money in tha bank. That is a very bad strategy to earn an undercut by making the law work for the law maker himself.
    The greatest loss Guru would experience would be word by mouth publicity.
    Earlier I used to encourage to use Guru. But now I hesitate because of the new financial principles are harassing both, employers and freelancers alike.
    The new principles may make more money, but would lose much more valuable assets which money can not buy.
    Atula

    Reply
    • William Porter

      Have you NEVER sent a wire transfer?
      I have sent many from one bank to another bank, including to Germany and Romania.
      Each time, it took the banks 7 or more days to complete this transaction.

      Reply
    • Robin

      My first thought when reading Guru’s post was that it is a mechanism to earn daily interest on a sizable amount of money.

      Reply
    • Anouchka

      I agree with you. I am a freelancer and it’s been 8 days now, and the money “secured in safepay” still hasn’t been secured. That’s the last time i use an agreement, i will follow my guts when it comes to completing a job from now on…This system is just waiting my time.

      Reply
  7. Nick

    Hello,
    On August 9th my credit card was charged 29.90$ and I never got an invoice for it. There is no invoice in my account and I got nothing by email either. How can this be? I cannot work with you if you do not provide invoices!

    Nick

    Reply
  8. Chet Powell

    I have also worked with Guru.com, for years. They have always provided an excellent platform. Yes, they are changing/upgrading, as they should. Personally, I get annoyed with change (getting older :-). However, from my point of view, their changes have been for the best. I prefer to have a platform that is at least as good as my personal computer

    I don’t understand how someone would would NOT understand why they changed their financial policy. If you read the blog, you would see that they have more or less eaten the cost, when NOT ONLY Employers, but also Freelancer’s costs have not cleared. I choose to believe that most of the time, it was not on purpose. I say that, because once, or twice, MY funds didn’t clear, only because their bank was an hour earlier than my my bank cleared my guaranteed funds. And that costs them time, money/fees, and marks on their reputation.

    That being said, they ALWAYS have made sure that I have received the funds I have earned. They have ALSO saved me a lot of time, and frustration, by weeding out deadbeat Employers. AND one of the new features of the locked payments is AWESOME. Case in point: An Employer posted a Project (side note: they do not charge Employers, and I don’t like the fee structure). In my bid, I told him that I could do it, and would only charge him the minimum allowed: $25. I also sent him a protected copy of the Excel sheet. He contacted me, SEVERAL times, to point out changes. THEN he posted a message, saying that he found someone who gave him the solution, for free, and that he instantly paid the person. Wait, there’s more. AFTER posting that… He chose me, as his Freelancer. I sent a Project Agreement, which specified SafePay, which he deposited. I specified, in my BID that I would change/PERFECT his sheet, I would invoice him, require that he pay the invoice, and I would send provide a non-protected version of what I already provided, to prove that I did the job. He complained, because he wanted to take it, and run (telemarketer). He received more than he asked for, and had the nerve to not want to pay an Excel EXPERT the “measly” $25, that I took time away from a $400 project, to complete. Segway back to the new changes: I LOVE the locked in Payment change. I can only speak for myself, but If I complete the part of the process that I am being paid for, I have earned it, and/or have made the agreement with the Employer. Anyway. ..The deadbeat Employer threatened me, with a bad review, if I didn’t unlock the payment. I asked him to PLEASE explain how I did not provide MORE than he asked for.

    ANYWAY.. segway to the comment about guru.com making more money: Get a grip. I don’t know about their personal lives, i.e, whether they have spouses, children, elderly parents, etc. to take care of. I am confident that this is true: The have at least ONE mouth to feed… themselves. They are not a non-profit, and I really don’t think they do what they do, out of the goodness of their hearts. They want to make money, and are helping US make money, and saving Employers money. Any changes they have made, they have made a point to let us know. They have posted them, they have emailed us, and they have even provided a platform (this blog) for us to share our opinions.

    Don’t like it, then you are welcome to try out one of the other sites, at least one of which require you to pay to even bid on any project. Yes, guru.com has membership levels. HOWEVER, they also give you 10 basic member bids, every month. But someone calls the changes “inhuman”.

    Let me wrap up, because I have projects to complete. I am staying with them. They won’t say this, but I will speak for myself: Stay, or leave. Personally, I would rather you stay, for your own benefit. However, if you leave, then less competition when I bid on a project, and be able to work on it, while on vacation, in my pj’s.

    Reply
  9. Image & Vision

    my concern is that all invoice for EMPLOYERS are now showing a 2.5 Transaction fee. I have always paid from my bank account and not had to pay any fees. What is going on with Guru.com. I’ve been with them for well over 10 years… back when it was Creative Moonlighter. THIS IS A SLAP IN THE FACE to employers. Why should we have to pay FESS to use your service when you make all your fees off the Freelancers.

    Reply
    • Anna

      If you pay from your bank account then you will see the handling fee (which we have to charge for all payment methods), but then you will see us return it to you in the form of “cash back” – you’re actually earning 1% every time you use your bank account!

      Reply
      • Pranta Bhowmikj

        Hi Anna,

        I have added my Payoneer Master Card as a Payment method. But 6 days have passed & yet it has not added. Could you please help me with this.

        Thanks,
        Pranta.

        Reply
      • Asheesh kumar

        Hi,

        I tried to pay an invoice generated by my freelancer but I get message saying. Can’t complete transaction using this payment method. Can anyone tell me why is that. I have been using my paypal to pay my freelancer so many times before without any issues.

        I am facing this issue since yesterday.

        Helpme out!!!

        Thanks

        Reply
  10. Toni

    Don’t understand, are employers paying by check… it takes 7 days for the first payment to be released as is… I’m confused. What you should add is a shorter pay period for the freelancer who requires a deposit to start a job. We should not have to wait 7 days for a project deposit because that is what it is, a project deposit. Two day max should and the deposit funds should be available. Try using Square.

    Reply
    • William Porter

      In this case, an employer has three valid options…
      1) Don’t chose an employee that requires cash to get the project started
      2) Choose to wait a week to get the project started
      3) Have funds in their account prior to posting

      It is the bidders responsibility to notify the employer in their bid, that they require a deposit to start the job, and this deposit could delay the project by up to 10 days.

      Reply
    • Anna

      Toni, We don’t encourage up-front deposits but rather we encourage employers to fund SafePay accounts for their hired freelancers. If you want your project funded up front, make sure your employer funds your SafePay fully before you start work. This ensures that we have the money up front rather than having to wait until an invoice is due to check that the funds are available.

      Reply
      • Robin

        What freelancers and employers agree to are between those parties. And while Guru may not encourage it, many of us who work on full-time, longer-term projects need both a show of upfront commitment (skin in the game) from the employer and working capital to keep a positive cash flow. I have never had an employer balk at paying a percentage of the project cost upfront. Milestone payments are only as good as the responsiveness of both parties.

        Reply
      • Jade

        Anna: A deposit before work begins is standard practice for web designers, I don’t know a single designer that would NOT require this. I have been a web designer for 15 years… saying that you do not encourage up front payments is screwing the freelancer royally. That’s a well-known RED FLAG to any professional in the industry. If a client is not willing to work in a professional manner that’s standard for the industry, professionals do avoid this type of client. It is always a bad idea to begin a project without a downpayment.

        Reply
  11. William Porter

    You all need to learn to read and calm down. It says [Quote] “Employers, if you want to use a bank account to fund SafePay or pay invoices instantly, then fund your cash account preemptively to avoid this delay. [/QUOTE]

    That means, if you ALREADY have funds in SafePay, those funds will be released immediately. They are asking all EMPLOYERS to add funds to SafePay five days BEFORE payment is due to the EMPLOYEE.

    Reply
  12. Gonzo

    Actually that 3 to 4 day wait is total B.S. The “money” can be xferred in 15 seconds. But getting to use it to make money — even low percentage — for those 4 days has been a banking practice for decades. It’s unethical but no one has ever had the courage to put a stop to it.

    Reply
  13. Chris

    I don’t understand why a “New” policy was required. I’ve never been paid in advance and the ELECTRONIC money had to clear the employer’s bank before it was posted to my safepay account.

    Reply
  14. Shahzad Murad B

    Submitted my wire transfer account two times , the first time it showed “Deactivated” after four days of process.
    I cancelled that & applied for another wire transfer account and it says approval after 3 to 4 working days and that was supposed to be on 16th October means today , its showing still on waiting list , as i am in Pakistan banks are already closed & its weekend for so for another two days banks would be closed. I am just wondering why this process is taking so long ? above that i want to transfer the funds & how long would that process take ?

    Reply
  15. Iqbal

    I want to ask from the guru that which type of security is this? Previous system of payment was 100 times more better than this . According to this system freelancer get the money in their Safepay after completing the job. How we can do , after submitting our work to employers in case of bounce back.Employer generally want to submit works immediately upon after completion . We cant wait to see the amount in our safepay. Guru need to think about that .

    Reply
  16. Kelly

    I switched over to Guru so I did not have to deal with this kind of BS and of course here we go again, I work my butt off and I get paid Friday my Boss pays me Friday and I want to be paid ON FRIDAY..It goes to my Paypal account which was already verified and you have verified my employer so why do I have to be punished and wait 3-5 days you will loose freelancers and Companies with these policies…we pay a monthly fee and you take money out of our pay I BET YOU GET YOUR CUT and it’s not withheld from you for 3-5 wrong just wrong…

    Reply
  17. Pawan

    I saw the first impact on one of my Invoice paid by the employer and that gone in pending status. That does not show in my cash account however to my best understanding it should and with your changes that amount in pending status should not be allowed to be withdrawn to our bank account but should be visible enough in my cash account. This is the same practice we see on other comparable sites like Elance.

    Reply
  18. Loyal Freelancer

    For a freelancer who pursues multiple projects, some from within Guru.com and some from outside of it, Guru.com projects may now tend to appear less attractive to execute. This is because with projects acquired beyond the Guru.com platform, receiving payments are now relatively more immediate.

    It used to be that whenever I receive a bank-funded payment from an Employer, the entire process of getting those funds into my own bank account can be accomplished in as short as three (3) days. Now, with the Guru system change, it is likely that I would not get the funds into my bank account until after ten (10) days. This is a result of the following components of delay:

    1. The newly-imposed 3-5 day delay in having bank payments “clear”
    2. The ensuing 2-day weekend, if the 5-day upper limit of “clearing” delay is reached
    3. The one- or two-day wait for an opportunity to execute a fund transfer to a freelancer bank account, because Guru.com does not perform this process on a daily basis (unlike PayPal).

    While it is true that we may ask Employers to pre-fund their Guru cash accounts with anticipated payments, I highly doubt that they would agree to it. It would be like asking them to execute advanced fund disbursements. It does not matter that I do not really get paid until after the 3-5 day clearing period transpires. The Employer would still end up disbursing funds from their bank account prematurely.

    Could the Guru.com system be further improved such that it is able to differentiate between “high risk” Employers and “low risk” Employers. For example, I have a recurring Employer, who has been giving me multiple discrete projects for several months now. Their bank-funded payments have always cleared. Can the Guru.com system not recognize them as a “very low risk” Employer and exempt their payments to any freelancer from the 3-5 day “clearing” delay?

    Reply
  19. Irene Ross

    First, you should have notified us. You did not. There were two days when it was silent then I finally got a “we’re holding the funds” e-mail. I had to ask why and then wait another 2 days for an answer. (Yes, William Porter, as you said, “it is the bidder’s responsibility… We do ask questions, but do not always get answers. Do NOT insult us again!) Second, Guru, you really, really embarrassed me, by sending this employer–who by the way is an ultra-fast payer and has a long history with Guru–a “reminder” to pay that same invoice!! Come on! Get it together!

    Now it’s been a week, I still do not have my funds–and then it’ll take another 6 days or so for you to transfer it.

    Hhhmm, why would anyone use Guru at this point??

    Reply
  20. Javier

    Anna, it seems that the “automatic reminders” were overlooked when you implemented the “pending” status. An employer paid me the last Wednesday, the money went pending, and today (Monday) you sent him a Payment Reminder. That’s not good.

    Reply
    • Anna

      Javier, thank you for the feedback! I will follow up with our product development team to fix this.

      Reply
  21. steve

    My problem is I cannot withdraw money from my Guru acc to any of the withdraw method…Here in India we cannot use the payoneer card since 4/5 yeasr back…The only option for me is using paypal …And from paypal I use to withdraw to my Bank acc again…But from today I cannot withdraw anything using all kind of your withdraw method that you provide(Bank acc/Paypal/wire transfer etc etc)..

    Thanks,
    Steve,

    Reply
    • Anna

      Hi Steve, please contact us by email (contactus@guru.com) or phone (1-888-678-0136), and we’ll be happy to help.

      Reply
      • rahulkamboj

        Hello Anna, Please try to understand my problem.so kindly give me reply.
        I prefer “PAYPAL” account. This is linked with a bank in India.
        The paypal withdraw is not working anymore ?? We have almost stopped using guru and its time to quit completely. so please provide me better solution about withdraw my money from Guru!

        Thanks!

        Reply
    • rahulkamboj

      Hello Anna, My problem is I cannot withdraw money from my Guru acc to any of the withdraw method…I am from India we cannot use the payoneer card since 4/5 yeasr back…The only option for me is using paypal …And from paypal I use to withdraw to my Bank acc again…But from today I cannot withdraw anything using all kind of your withdraw method that you provide(Bank acc/Paypal/wire transfer etc etc)..
      I am working on Guru from long time. but your changes is unexpected. there was no need any changes about payment method. I was Getting my payment properly via paypal. but when your changes has been updated then Guru did remove my previous pay-pal payment method. and now here is not supporting any payment method. I want to know. what are you doing with Guru…. how you will get trust from any freelancer.

      Thanks,

      Reply
  22. Chris

    Although I invoiced the job on October 7th and the payment was supposedly made on October 15th at 1:05AM, The employer got a “reminder to pay your invoice for the job” this morning at 1:16…. GREAT improvement. I’m sure you’ll have a lot of return customers. Way to go Guru….. Oh, and I STILL have NOT been paid!!!

    Reply
  23. Robert Partain

    I am having the same problem, Anna. My client paid last week, says her bank account has already been tapped for the amount of the invoice, yet she got a “reminder” email today as these others have. I got an email telling me the reminder went out, and this was without my permission of knowledge. My client is not happy as she is now worried she will be double billed and she is very upset (God bless her) that her provider (me) has not been paid for an invoice sent out early last week.

    I work on small projects so getting paid fast is important to me because I have bills that I have to pay. Now, with this new, idiotic pay system, I have NO IDEA when money will get into my bank account. I cannot plan and operate my business like this.

    What should I tell this client?

    Reply
  24. Robert Partain

    PS: I am not placing any more bids on new work until this payment problem gets worked out. I cannot afford to spend work hours on projects I cannot get paid for in a reasonable amount of time, and that is NOT happening here.

    Reply
  25. Kelly

    Okay seriously GURU you are very disappointing, I still have yet to get paid since last Friday you sent a REMINDER to my Employer who ALREADY PAID and I have called three (3) times (NO RETURN CALL) and YOU have to leave a message no LIVE OPERATORS must exist there…Maybe you should hire one of us to handle your Office needs. I send an E-mail but goodness it takes 2 days REALLY your that busy with complaints you cant get your Act or your employees all on the same page. ou also made me VERIFY my Paypal Account once again when it was Verified when I started and have had no issues getting paid on Friday, withdrawing the monies Friday and it goes directly to my Paypal Account Friday….. and NOW it just stopped and its PENDING. Let me ask you DID YOU GET YOUR FEES AND MY MONTHLY PAYMENT YA SURE DID maybe I should hold it and put you on Pending not answer your calls, your emails and see if your Business does get bruised…We work, we invoice, employers pay us, you should not HOLD WHAT IS DUE TO US….still no answer from the other complaint or am I on PENDING STATUS for that as well

    Reply
  26. Chet Powell

    As with any business, Employer or Employee, you can (should not) expect to use a valuable service, to both, without the expectations of cost. On either side, the savings, whether it be in payroll, or expense of actually working at a physical location, are advantageous. Also, in is highly unreasonable to expect guru.com to eat the costs.

    As for the bank issues: the lag/processing time is greatly dependent on the Employer’s and/or Employee’s financial institution/means of depositing/receiving payment. There are many institutions, that offer the ability to fund the account, instantly, and that have a 1 day turn around time in crediting funds transferred from guru.com. Personally, for 90% of any transactions I make online are from my “main”account. I use AccountNow Prepaid Visa. I pay a $9.95 monthly fee (they have one that has a $4.95 fee, also) but I pay $0 for POS, or cash-back transactions, bill pay, direct deposit, paying fees (like my Freelancer membership, etc.

    I have also tried other platforms (the major ones being Elance and Freelancer.com.) and have Employers who are FORMER users of both. I also have Employers who have contacted me, after years, via private email (always after completion of the initial project TOTALLY via guru.com) and we both agree that the guru.com SafePay platform is safer, more secure, and more reliable than many other platforms, including (and especially) PayPal, even BEFORE the upgrades.

    My advice: test drive the upgrades, first. In my opinion and experience, they have been basically seamless (except for having to figure out where to find some things 🙂 )

    Reply
    • Robert Partain

      Powell, we DO NOT want or need your advice, sir. Stay out of this!!! This is between those of us who are NOT GETTING PAID, NOT GETTING OUR QUESTIONS ANSWERED, AND HAVING TO DEAL WITH UNHAPPY CLIENTS BECAUSE GURU IS NOT DEALING WITH THEM EITHER! I am very happy, Powell, that you are happy, but you are making enemies here with your self-serving “advice”.

      Now…

      Where is the person who is supposed to be answering these questions we are asking?

      Reply
  27. Jared

    5-10 days to process already cleared funds make no sense – how is it I just posted this message on your website in a few minutes, yet it takes 5-10 days for the same amount of data to pass through banks via private lines – what are they using 14.4k modems – I hate how the world has become with Visa and MasterCard now posted on every bank account, costing the world (the workers of the world) more money and time, so they can make more money.

    Reply
  28. rahulkamboj

    I am facing many problems on Guru.
    I am from India. so how I can find Routing Number for my bank account. Because, here is no any Routing Number from bank.so kindly give me a better solution for it. and also tell me how I can add a pay-pal or bank account on Guru. Because, here is not supported any thing on Guru. so how I can do work on Guru???
    I am working on Guru from long time. but your changes is unexpected. there is no need any changes about payment method. I was Getting my payment properly via paypal. but when your changes has been updated then Guru did remove my previous payment method. and now here is not supporting any payment method. I want to know. what are you doing Guru…. how you will get trust from any freelancer.

    Reply
  29. Larry

    I agree with he majority. I believe that Guru is attempting to use the the 3-5 days tor their own financial gain. If a credit card transaction is posted from a credit card, it is not irrevocable in any case. Bad move Guru! I am choosing to not work until I am paid in full. If I have ro wait, then every on else can wait.

    Reply
  30. Lesli Larocque

    This is quite disappointing. I came to Guru BECAUSE they didn’t have this stupid mindset of a ‘security hold’ for payments that are supposed to be in escrow. That’s what SafePay is supposed to be, Guru’s escrow for payment transfers. Escrow means that money has been withdrawn from the payor’s account and deposited in a neutral account as a middleman holding ground. Unless it is a rush assignment, there should be no problem in verifying that the money is actually in the account to cover that charge before being released to the freelancer.

    However, since Guru is doing exactly what Elance and Upwork are now doing I have to find a new platform to work with besides my off-platform clients. Thanks so much for putting a crimp in my business. Just so you know, this idiocy is NOT ‘industry standards’. It’s platforms attempting to become employers of us freelancers rather than the middlemen they should remain. The people running the platform have no idea of what we do or how we do it but they sure want to tell us how we SHOULD conduct our own businesses.

    Very disappointing.

    Reply
  31. Larry

    What I suspect is that Guru is earning interest for the money in the bank. That is a very bad strategy to earn an undercut by making the law work for the law maker himself. I am as unhappy as the rest of the contractors about this, since when a client pays with a credit card, the transfer is instantaneous, and Guru benefits from the funds for 3-5 days drawing interest on these fund in their bank account.

    Reply
  32. J S Parthasarathi

    Dear Madam,
    I prefer “PAYPAL” account. This is linked with a bank in India.
    Also if proects are protected by ESCROW account , it is safe and feel confident.
    I have to study your new method and will get accustomed shortly.
    Good that you have changed to requirement of both clients and business partners.

    Reply
  33. Kelly

    OK I am still waiting on a phone call from Guru are you all scared to talk to a WOMAN who is potentially going to bite your head off? I have put in 16 calls to you and NO ONE calls me back my Employer is going out of HIS WAY to pay me by his PERSONAL Credit Card and I still have to wait for the MONEY TO CLEAR..what is wrong with YOU GUYS, a credit card payment is instant…I am sick of this still not paid after 7 days and I was able to withdraw from Guru but have to wait 3-5 days for it to go to PAYPAL hello WHY IS THAT????? Paypal is INSTANT always has been…And I swear CHET please SAY NOTHING you do not work for GURU so please stay out of MY AFFAIRS…I see you also TOOK 35.00 of YOUR FEE out and were paid your amount BUT NOT ME…we should form our own GURU and set it up the WAY we want the RIGHT way…this GURU is for the Birds you all are alike

    Reply
    • Robin

      It’s pretty apparent that Guru is holding the money for their own purposes.

      Reply
  34. oldfriend

    Seems I won’t be new to the described problems by I was told my money will arrive to my paypal account on 16-Oct-2015 (before scary Monday!). Now no money either in dashboard or on paypal account. Do I have any right to ask what happens? Mybe Guru was hacked?

    Reply
  35. Jay

    Can’t we withdraw the guru funds to paypal accounts anymore ? I see the paypal account attached with my guru account has disappeared from the option dropdown. Its not a good thing.

    Reply
  36. Lamont McGriff

    I have no problem with you placing a pending status on the employer’ payment until it clears, but this garbage of not transferring my funds to Paypal for days after it hits my cash account MUST stop if you are going to institute this policy.I can understand that this policy with client’s payments will alleviate chargebacks, but it is completely unreasonable to not transfer my funds immediately when the funds have been verified and my cash account has been funded. You will lose a great deal of business if you continue with this insanity.

    Reply
  37. Jay

    The paypal withdraw is not working anymore ?? We have almost stopped using guru and its time to quit completely. I posted another comment on the same and it took forever to get even approved in a WP blog. Its funny service.

    Thanks,
    Jay

    Reply
  38. Patrick

    Guru should charge these bad employers a fee for any check that is bounced and not to punish responsible employers. We have posted more than 50 projects at http://www.guuu.com and retained the service of more than 15 freelancers and never had any payment issues.

    The decision should be scrapped and Guru should follow the industry standard that is applying a fee for bounced checks. For our company, the use of Guru to recruit consultants for our projects has to do with its payment flexibility, if that is not available anymore that core advantage and relationship with Guru will be lost….

    Regards
    Haalufa USA

    Reply
  39. Ajay Agrawal

    To me it appears that this site guru is in the process of being sold. To get a better valuation (by showing higher cash in hand/bank), they are withholding paying to even freelancers who have completed their projects and their employers have funded the safepay account and released the payments to the freelancers who have completed their projects. Hence to withhold funds for a longer period with them, they are concocting silly reasons under the guise of higher safety etc etc.

    Of late, they have even taken to not respond to “uncomfortable” queries which in the not so long past used to be so fast so as to be almost instantaneous.

    Anna, their communication manager has responded to a few ‘harmless’ queries of the type which do not require them to commit paying funds to freelancers.

    Reply
    • Jake

      Hi Ajay, I don’t understand your statement. Can you clarify?

      In either case, we don’t delay payments to anyone unless there’s a reason, such as standard bank processes. I can also assure you that we’re not in the process of being sold and the improvements we make to the platform are made only for the benefit of the users.

      Let me know exactly what you’re referring to when you say we’re withholding funds and I’ll assist you. Thanks.

      Reply
  40. Jerome Kemp

    Good idea. But what should we do once the 3 days have passed? Shouldn’t there be something to alert us of the status after that time is passed? Do we contact you or the employer?

    Reply
  41. Joshua J Russell

    2-3 business days has already turned out to be 5

    ACH funds from Bank Account are not 2-3 days, they are fully funded in 5 business days. So you’ve already miss spoke to all your clients. For me this is the 5th day and I expect my funds to be in my Guru account. If they are not, then this is fraud.

    Reply
  42. Steve

    While I understand the necessity of this policy change the information needs to be made much more prominent to employers. I have had several instances of clients wanting jobs completed in 24 hours or less and the project gets delayed because they don’t know about this or anything else about how SafePay works.
    Something needs to be done to better educate new employers to the site about the process and details of SafePay, agreements and the GURU process in general.

    Reply

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