Starting September 20, we will discontinue charging Freelancers a 2% escrow fee when an escrow account is created. Instead, we will charge a 5% dispute resolution fee ONLY for escrows that require Mediation or Arbitration. Currently, only 3 out of every 100 escrow accounts created require Mediation or Arbitration Services. This change should significantly lower the fees charged for using Guru Escrow Services.

How will the dispute resolution fee work?

If Mediation or Arbitration services are required for an escrow:

  • Guru.com will deduct 5 percent (minimum $25) from the total amount in escrow. Guru.com will help mediate or arbitrate the dispute.
  • The remaining funds will be divided according to the Mediation or Arbitration.

For example:

Dispute Resolution Changes

Why are we charging a dispute resolution fee?

The new dispute resolution fee will:

  • Reduce fees for those who use the escrow service and do not need Mediation or Arbitration assistance. (Currently, Freelancers pay a 2 percent upfront fee when an escrow account is created—even if dispute resolution services are not needed.)
  • Encourage Employers and Freelancers to resolve disputes over escrowed funds themselves—especially when a dispute occurs over a small amount.

Starting September 20, we will charge a 5 percent dispute resolution fee for escrows that require Mediation or Arbitration.

We welcome your feedback and comments.

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COMMENTS (3)

  1. Gregory Newson

    Your website is so difficult to locate where to find the arbitration platform, I recently hired a web company;
    Alexa Global Soft Tech Pvt. Ltd
    Lucknow, Uttar Pradesh, India
    to correct a website the way we wanted it design, they did what they wanted and expose our marketing campaign to an audience we did not want to reveal a product to; we repeatedly was presented gross mistakes, that seem like the freelancer did not know how to read English instructions.

    We have canceled all said work which they have not proved to us that they performed and request a full refund of $250

    Alexa Global Soft Tech Pvt. Ltd
    Lucknow, Uttar Pradesh, India

    Our last resort is to contact our bank and have them withdraw the money which we don’t want to do, please call us (845) 597-7548

    Reply

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