Freelancers, to help you save money and time spent on resolving disputes, we’re introducing a new automated mediation tool. It’s free to use and gives you a chance to work through disputes at your own pace. This tool provides complete transparency into the issues at hand, and eliminates delays caused by miscommunication.
How It Works:
- Automated mediation begins when an Employer provides Guru with reasons for withholding funds after you’ve requested them be released.
- You are able to see these reasons, and respond to each with supporting evidence.
- You and the Employer can then continue going back and forth until you reach an agreement, or until one party decides to escalate to arbitration.
Of course we encourage you to resolve the dispute through mediation if at all possible. However if an agreement cannot be reached, arbitration services will still be available for the same fee as they are today.
Automated Mediation will be available along with the new Guru profiles the week of Nov. 11.