When working through Guru.com, you have the option of using either Guru Invoicing or SafePay for payment. Both payment services are free to Employers. For a risk-free guarantee, SafePay is the way to go. Here are some tips on how to use SafePay.
SafePay is the safest method of transaction: When payments are managed through SafePay, Freelancers avoid unpaid invoices and Employers have peace of mind knowing that the Freelancer is not paid until the completed work is reviewed and approved by the Employer. On the off chance it is needed, SafePay users gain protection through Guru.com’s Dispute Resolution services.
Just follow four simple steps to use SafePay:
- Project Award
The Employer awards the project to the Freelancer by clicking the “Award Project” button within the chosen Freelancer’s quote. Guru.com will ask that Freelancer to accept or decline the project, and we’ll notify the Employer via email as soon as the Freelancer makes a decision.
- Project Agreement
The Freelancer creates and uploads an online Project Agreement. The Employer will be asked to approve or decline the agreement.
- SafePay Request
The Freelancer creates a SafePay request in the agreed-upon amount. Guru.com will send the Employer an email prompting him or her to pay the amount to Guru.com.
- Work & Payment Approval
Once the Freelancer completes the project work, the Employer reviews it to ensure it meets the terms of the Project Agreement. If satisfied, the Employer approves the work by approving payment to the Freelancer. Guru.com will pay the Freelancer (minus applicable transaction fees). Both parties then can leave feedback on each other. If the deliverables do not meet the terms of the Project Agreement, the Employer will not approve the work. Instead, he or she will ask the Freelancer to refund the payment. Guru.com will assist with Mediation and Arbitration services.
If work is approved but later determined to be insufficient or unacceptable, Guru.com’s dispute resolution department will not be able to assist.
If you and an Employer or a Freelancer have worked together in the past, you may feel comfortable using Guru Invoicing. Only use invoicing when you know and fully trust the Freelancer. Always use SafePay for your first transaction with a new Freelancer.
The SafePay system is very flexible: Employers can choose to make one payment and approve all of the work at the end; make one payment and approve work in increments as the Freelancer reaches certain milestones; or make multiple payments and approve work in increments as the Freelancer reaches certain milestones.
You may stipulate in your project posting (Employers) or the work terms section of your profile (Freelancers) that you will only transact using SafePay. Never pay or receive payment outside of the Billing and Payment system. Direct payments are high risk transactions and are, therefore, a violation of Guru.com’s Terms of Service.