We are continuing to work with engineers at Amazon and Microsoft. Various theories are being pursed to get to the root cause of the instability in the performance of our website. Your patience is much appreciated.
For those of you who have a technical curiosity, there seems to be a communication problem between the load-balancer and our web servers. While trying to ascertain which web server has capacity to take on a new user, the load-balancer is marking the web server as inactive. Why this communication is breaking down remains the subject of investigation. Overall, the problem is a bit more complex and cannot be resolved by taking a couple of machines out of service, so the disruptions.
With your patience and support, we will certainly get through this challenge.