Thank you for your interest in working with our company.
Agreements: For every project, we submit a proposal. After discussion with the client, we agree upon and define the project's scope, budget and milestones with a clear project agreement (PA) that outlines the work to be completed and payment terms. For longer projects, we use a Master Service Agreement (MSA) that outlines our terms and conditions. We can sign NDA and confidentiality agreements.
Billing: We accept payment via SafePay. Short term projects are usually initiated with a 50% deposit upon commencing the project and 50% upon delivery of final content. First payment is non-refundable. Projects of a larger scope require 20-25% deposit and regular payment at intervals. We work with clients at an hourly rate or per page rate. Payments are due on date of invoicing. Additional work beyond deliverables (phone consultations or other) must be billed.
Late Payments: Late payments incur a late fee of 3%. Future work agreements may be terminated at the discretion of Elf. Any amount unpaid thirty (30 days) after the invoice date shall bear interest at the rate of 5% in addition to any late fees incurred. If payment if not made in full 30 days after the invoice date, we will engage a collection agency to collect payment. The client is responsible for all collection & attorney fees.
Cancellation Fee: For content retainer projects, if the client wishes to terminate the contract early, the client must pay a cancellation fee equivalent to a payment of one's month work or 15 percent of the project value, whichever is the greater amount due. Cancellation requests must be given in writing 60 days prior.
Meetings: Our first consultation is free. Subsequent meetings are billed. We are available via email and telephone. All calls and messages are returned within 48 hours (2 days). Please contact us at (802) 735-1298 or via email to find out how we may best assist you.