$8/hr · Starting at $25 Ongoing
Dedicated Resource
Have an experience of over 9 years in BPO sector. Have been managing quality for different voice and chat process. Certified with Six Sigma.
Having experience of listening to calls from different process and documenting synopses. It made me do the transcription efficiently and in within the stipulated timeframe.
Being in BPOs which stands on frontline of customer service, gives me an advantage to manage the customer service and quality of any process and overachieve their requirements.
Process improvement comes in handy when you become a six sigma professional. Eye for details, in depth analysis of data, selection and utilization of different process improvement tools/techniques are...
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