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Skills

  • Banking Industry
  • Investment Banking
  • Sales
  • Account Management
  • Call Center
  • Customer Retention
  • Due Diligence
  • Management
  • Personal Banking

Services

  • Customer Relationship Manager

    $30/hr Starting at $100 Ongoing

    Dedicated Resource

    Holds full responsibility for all sales and service related matters. Has full responsibility for relationship and account management. Profile customers, perform Customer Due Diligence, ask needs based...

    Account ManagementBanking IndustryCall CenterCustomer RetentionDue Diligence

About

A highly motivated and service oriented personality, who is able to provide support to an organization,looking forward to playing a key role in the organization and adding significant value.

KEY ACHIEVEMENTS

London Academy Business School (LABS): Certificate of Achievement in Business and Administrative Management.
Institute of Customer Relationship Management (ICRM): Professional Postgraduate Diploma in Customer Relationship Management.
AGDC/TY DANJUMA FOUNDATION: Volunteer for a PAY-IT-FORWARD PROJECT, Certificate for an Intensive Training on Workplace Readiness and Business Intelligence.
NDLEA: Certificate of National Service/NYSC, oversaw and organized rallies to create awareness for drug abuse.

EMPLOYMENT HISTORY
August 2016 – Present
Branch Sales and Service Executive, STANDARD CHARTERED BANK

Holds full responsibility for all sales and service related matters.
Has full responsibility for relationship and account management.
Profile customers, perform Customer Due Diligence, ask needs based questions in a bid to know the customer (KYC) and resolve their needs effectively and efficiently.
Deepen customer relationships in the personal banking segment.
Enhance customer retention.
Proactively drive sales and ensure referrals are generated from new and existing customers.
Liaise with call center/online departments regarding targets and clients complaints.

January 2015- August 2016
Business Development Executive, STANDARD CHARTERED BANK
Created awareness of the bank's financial services such as Employee Banking and Unsecured Lending products.
Acquired new business for the bank and maintained existing ones.
Facilitated Account Opening (local and foreign).
Served as an intermediary between the bank and its clients.
Attended to Clients mails, inquiries and resolved their queries.
Adhered to confidentiality of customers’ documents and information.

May 2014 – January 2015
New Business Officer, STANDARD CHARTERED BANK
Identified and prospected both new and existing customers to create new business opportunities.
Provided solutions to customers’ financial needs.
Responsible for driving sales

Work Terms

I would be available to work 6 hours daily while being paid hourly(a negotiable amount)
I am reachable via mail and phone number