1. we gather information up front so we can quote adequately, schedule the project to maintain the project milestone and timeline.
2. we bill 50% upfront, 50% upon completion of the project before we upload to your server or provide you with zipped files. We only accept echeck as payment method via invoicing. Credit Card payment and Escrow account are accepted and transaction fee is additional to the project quotation.
3. we maintain customer communication via our 24/7 CRM backend and need customer 's email address as primary contact point. we have 800 number for customer voice communication.
4. we provide 15 days minor edits for free after the project completion.
5. all services provided are final due to the nature of our services and there is no refund issued after client has accepted the final zipped files and/or uploaded files on client's server.
6. we notify client for potential scope change in advance and your approval is required for continuation of the project.