The guru of Services Drafts Ivan W. Hall Looking to make an impact on your next project and organization. Dedicated and passionate service-minded professional with a thirst for knowledge looking to create a positive change and promote innovation. It is my goal to grow through every endeavor and learn from every opportunity, regardless of the difficulty or complexity. I am constantly expanding my repertoire of skills, and strive to see an opportunity in every challenge. I have gained the reputation of being a leader with the ability to cultivate meaningful relationships and defuse difficult situations; while having the mind to interpret both the large-scale issues and detailed nuances within daily operations.CORE COMPETENCIES Globally Minded –Actively creating cohesive integration between IT, Operations, Finance, and Products. Persuasive Communication - Utilizing level headed listening to assess a situation and manage the conversation. Project Management - Contain and recognize risk while managing timelines and resources to a unified goal.Account Management - Maintain and manage a healthy and functional relationship between multiple parties.Innovation Specialist - Employing both a macro and micro view to turn consumer needs into company strategy. Conflict Resolution - Identify the root cause and minimal needs of multiple parties to reach a resolution.System Analysis - Reveal pain points and design improvements to ensure systems and workflows meet demand.Quality Control - Manage tools such as Salesforce, Tableau, internal systems and SOPs to improve quality. Work Terms Flexible working hours on weekends and evenings.