jasminsanty

Caloocan, Caloocan, Philippines

Yearly Stats: $0 Earned |

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jasminsanty

Multi-talented Professional! Over 10 years of experience. 5 years in Technical and Customer Service, and five years as a Virtual Assistant. Studied in the University of the Philippines, the

Freelance Virtual Assistant for various companies
2009 – Present
RESUME: https://www.dropbox.com/s/we2ao2f5f9libwg/Resume%20of%20Almira%20Tria.pdf?dl=0
• Provide professional technical, administrative, and social services as specified by the client, web content development, answering emails and traditional mail correspondences, email content summarization, meeting scheduling, total travel arrangements, and organized data entry.
• Harness the telephone, fax, Internet web mail, chat and email to communicate with clients.
• Provide additional services such as marketing, and graphics design .

Technical support for AT&T Highpeed Internet| Convergys September 2008 - July 2009
• Technical support for AT&T; Highspeed Internet.
• Primarily responsible for connecting the customers to the internet, using AT &T; DSL connection.
• Configures modem and routers to connect to the internet.
• Isolate troubleshoot and configures problems for wireless connectivity.
• Responsible in dispatching technician or service calls for the customer.
• Up-sells or upgrade internet speed and sells AT&T; internet security

Technical and sales support| DELL
January 2007 - August 2008
• Technical Support for Dell branded computers
• Responsible for providing telephone and remote diagnostic technical support of desktops, portable and peripherals (e.g. printers, wireless device, etc) and software.
• Provides first level technical support on basic use and maintenance of dell products mainly focused on desktop and laptop computers.
• Answers question about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify the problems, issues related to hardware and software and networking via phone.
• Isolate troubleshoot, and resolves, and resolves customers problems on spyware and viruses.
• Configures, trouble shoot internet problems and peer to peer or adhoc networking.
• Uses troubleshooting techni