Outstanding Customer Service and Certified ITIL Professional
Here are my skills that can provide better result to your business:
-Technical Support/Service Desk
-Customer Service
-Email Handling
-Data Entry
-Virtual Assistant
-Reports Creation
-Configure and Troubleshoot internet devices
-Laptop or PC troubleshooting
Technical Skills:
-Windows 7 & 8
-Mac OSX or Apple Devices
-Skype
-Active Directory
-Microsoft Exchange
-Microsoft Office (Excel, Word, Outlook and PowerPoint)
-Ticketing System (Service Now, SupportWorks & Concur)
Additional Skill - I can interpret Tagalog and Ilokano/Ilocano language to English or vice versa
With more than twelve years of Customer Service and IT Service Desk/Technical Support experience. I had chance to work with US based clients where I master the technique of exceeding customer expectations and delivering outstanding result.
If given the opportunity I will use my strength being a self-starter attitude with a can-do attitude to assist you. I am open to jobs that are challenging and that utilizes my skills and capabilities.
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