Management and Leadership
Written and verbal communication skills
Ability to organize, prioritize and multi-task
Strong customer service and sales skills
Quick learner, keen to learn and improve skills
Self-motivation and ability to take the initiative
I.T. skills including experience in Microsoft Office
Audit of newspapers and social networks to collect notes, news, comments or articles related to the company´s clients.
SITEL OPERATING CORP.
• Customer Service Agent
Handle customer´s general inquiries by phone.
• Technical Support Representative
Provide troubleshooting, solutions, and alternatives by phone.
• Audit Quality Monitor
Listen, analyze and Identify root cause for specific behaviors on calls to improve Quality performance.
• Sales Supervisor
Coach, develop and motivate team members by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
• Senior Coach
Provide performance management support to team leaders and operation manager.
• Operation Manager Track Trainee
Meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved, review and management of absenteeism and attrition, maintain an environment that supports the spirit of teamwork.
• Near Shore Operation Manager
Lead the audit quality monitor department for sites located in the U.S., provide effective root cause analysis and action plans to operation managers.
• Product Management Specialist
Categorize attributes from items that will be online, project development to improve current processes, maintain a strong communication/relation with suppliers.
• Sr. Product Management Specialist
Participate and leand or support merchandizing strategies.
I am available 24/7. Since I am in Panama, we can negociate the payment via westerunion as first option and or paypal.
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