Multilingual Customer Service Specialist/ Email & Chat Support Expert
With Experienced in Zendesk, Salesforce, Desk.com, Magento, Shopify, and other CRM tools
MULTILINGUAL CUSTOMER SERVICE EXPERT. Specializing in Email Handling, Customer Satisfaction, Order processing, Order Tracking, Order Fulfillment, Customer Support. I can provide Email Support, Chat Support, and Phone Support.
Fully Bilingual(English, French) + Spanish fluency
5+ years of experience using Zendesk, Salesforce, Shopify, Desk, and other CRM tools
9+ years of experience in Customer Service/Technical Support and Sales support and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success.
With a guarantee of more than 95% in QoS (Quality of Service), with more than 90% of FCR (First Call Resolution), your customers will receive a genuine customer service experience.
From customer service representative promoted to Quality Analyst, then later to Product/Language trainer, followed by a Supervisor promotion and so on, I can definitely guarantee that the skills and the experience to be the best are there.
I started in the customer service field in 2009 with Stream Global Service (now Convergys) as a customer service representative, months later I was promoted to the Advance Technical Support Team (Dr. Dish) to end up with the OJT Dept (On the Job Training).
Contracted by Alorica/Nearshore Call Center Services to work in Samsung Electronics Canada Project (French/English) as a CSR, became a Quality Analyst. Promoted to Team Manager Position to develop train and supervise 15+ technical support agents. I create an environment of teamwork and high productivity for individuals within the Samsung Campaign. I've coached and developed my agents to ensure the compliance of all policies and procedures required for daily tasks. I also check my daily KPI's (Key Performance Indicator) and other metrics to provide day to day feedback to my team members.
Work Terms
Available from Monday to Sunday from 8 AM to 10 PM EST.