Lemuel Badique

Quezon City, Quezon City, Philippines

Yearly Stats: $0 Earned |

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Lemuel Badique

Sit back and relax . I will do the job for you

Hello my name is Lemuel Badique and I am 29 years old from Quezon City Philippines

I am currently working as Customer Experience Analyst ( Quality Analyst) and Heath Care Advocate in one of the largest health care insurance provider which is United Heath Care. I been doing this job for 3 years now so when it comes to united health care policies and process I can say that I am an expert. My practical experience includes sitting with each agent, monitoring calls and providing feedback, both during and after the calls, provide real time floor support and weekly calibration to standardized scoring process and customer interaction evaluation that provides a quantitative measurement to ensures that clients, quality monitoring team, supervisors, and trainers can evaluate agent performance and improve customer service. I also take supervisor calls from our members who are not satisfied with the resolution they got from out agents or not clear about something and we will clarify it for them.

Prior to being part of health care industry I also work as a technical support representative under AT&T Uvers so if you have some technical issue with your phone and internet I can try to resolve it for you.

Part of my daily routine is to read books and I love light novels and wuxia which is the best. I spend minimum of 2 hours a day to read books because my day is incomplete without reading one and I am also into body building, I started this journey a year ago to look and feel better.

I am starting this career to explore worlds outside the corporate world and to gain more experience I know that I can do more so if you can give me a chance I would appreciate it. Thank you

Work Terms

I am very flexible so time is not a problem as long as you set it.
Payment could be made under paypal, bank transfer or whatever method is convenient for you