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Skills

  • Chat Support
  • Admin Support
  • Avaya
  • CMS (Content Management System)
  • Copy and Paste
  • Customer Service
  • Data Entry
  • Data Management
  • Data Mining
  • Data Scraping
  • Email Services
  • Layout Design
  • LogMeIn
  • Management
  • Microsoft Excel

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Services

  • Data Entry

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    - Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. - Copy/Paste or Transcribe data from PDF/ JPEG format to Word - Data Scrapping/ Research...

    Admin SupportCopy and PasteData EntryData ManagementData Mining

  • email and chat support

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Provides exemplary customer service to clients/customers via chat or email. Works with the customers to identify computer problem and provide the best solution Analyzing raised issues and use available...

    Chat SupportCustomer ServiceEmail Services

  • Workforce Management

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Real-time queue management (NICE WFM, Avaya CMS, and LogMeIn Rescue) Trigger and solicit Voluntary Time Out / Over Time as necessary. Generate the Call/Chat Handling, Consolidated Reports, Bi-Hourly,...

    AvayaChat SupportCMS (Content Management System)LogMeInManagement

About

Knowledgeable on computer hardware and productivity software
Trained to support several devices (Desktops, Laptops, and Tablets)
Above average knowledge in computers and troubleshooting.
Intraday/ Workforce Admin
Can identifying trends from data on a spreadsheet
Experienced trainer/ Mentor