We prepare detailed project plan for each project with project requirements, deliverables, milestones and payment terms clearly listed out which is submitted to the client for approval. And we begin work only when the project plan is approved by the client.
While we are open to communication by email, chat and phone, we truly prefer Guru pdb system because of ease of use, single point of access for all members of our team, for tracking and recording communication, and for message delivery assurance (no emails lost to spam/bulk folders as in the case of emails).
We don't accept any payment outside of Guru system and don't require advance payment when using Guru Escrow Pay service. We prefer Guru Escrow Pay for all new clients and Guru Safepay service for repeat clients.
We work very hard to maintain our stellar 5.0 rating and expect to receive a 5.0 rating for every project where we deliver the project as per the specs and where we have provide good communication and customer service