Mariel Guilanda

Baguio City, Benguet, Philippines

Yearly Stats: $133 Earned |

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Mariel Guilanda

Loving what I do; delivering great customer service one step at a time.

Trustworthy, hardworking, resourceful, team player, these are just some of the discipline and practice I have acquired with my years of experience as customer service representative.
With some technical support (DSL) training acquired with BellSouth/AT&T as my first work experience where we assist customers with their connectivity problems and dispatch on-site technicians if needed.
Worked as reservations agent with Hawaiian Airlines where we book tickets, assign seats, cancel/re book reservations and front line for other assistance including complains.
Had the opportunity to work for one of the biggest hotel chain; Intercontinental Hotels Group. With the IHG team, we make sure that every call turns into sale by highlighting the amenities and services. We booked hotel reservations, cancel/re-book reservations, provided driving directions if needed, enroll them to the chains loyalty program, upsale when needed.
With Intercontinental Hotels Group; I also had the opportunity to be a Hotel Content Manager where we updated hotel information on their website making sure that all information is correct and up to date.
I also had the chance to be a chat operator for a Carchat where we make sure to answer a chat efficiently. With carchat, we assisted website visitors with their queries regarding purchasing a vehicle, check if they are looking for new or pre-owned vehicle and ask what car make and model preference. We also provide lease and finance options making sure to take their information and submit it as a lead to the dealership. We also make appointment for visitors who wants to go to the dealership to check on cars and for service purposes. The role does not cover selling but also covers loyalty program, vehicle parts and accessories, fuel economy knowledge is also a plus including vehicle color codes and reading car stickers.
Armed with the experiences in different industries; I am flexible and will deliver excellent customer service each customer or client deserve!

Work Terms

Flexible hours; prefers to communicate via email or chat.