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Skills

  • Admin Support
  • Customer Service
  • Virtual Assistants
  • Chat Support
  • Customer Support
  • Data Encoding
  • Data Entry
  • Ecommerce
  • Remote Computer Repair
  • Technical Support

Services

  • Virtual Assistant | Tech&CS | DataEntry

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Virtual Assistant | Tech-Customer Support | eCommerce | Data Entry I have been working in the call center industry for almost 5 years. Providing excellent customer service and technical support to different...

    Admin SupportChat SupportCustomer ServiceCustomer SupportData Encoding

About

I am reliable, responsible, gives attention to details, requires minimal supervision and will gives 100% Satisfaction to tasks given to me by clients. I am looking forward to work with you.

I have been working in the call center industry for almost 5 years. Providing excellent customer service and technical support to different companies such as DELL, AT&T DSL, Bioware (Partner of EA Games), and Optus Mobile. I also got promoted to a subject matter expert and handled a team of new agents and train them with their tasks.

For my freelance career, I provided different services such as a Virtual Assistant that handled Web Research, Data Entry and end of the month blog traffic reports. I was also an order processor for an eCommerce website that sells outdoor furniture. I was also a billing director for an insurance company that manages workers and commercial accounts.

I have a dedicated working area that has 2 desktop computers, 1 laptop as my backup . I am using a wired internet connection with 7 Mbps+ for download and 4mbps+ for upload. I also have a backup internet connection with a download of 2mbps.

I am reliable, responsible, gives attention to details, requires minimal supervision and will gives 100% Satisfaction to tasks given to me by my clients. I am looking forward to work with you

Bellow is an overall summary of my skills and experiences:

- Virtual Assistant
- Customer Support (Email and Chat)
- Technical Support (Email and Chat)
- Remote Technical Troubleshooting via Team Viewer
- Email Support (Ticket System)
- Chat Support
- Team management
- Quality Assurance
- PDF to Word/Excel Conversion
- Scanned Documents to Word/Excel
- Audio and Video Transcription
- Basic Photoshop
- Web Research
- Data Entry
- Data Scraping
- Social Media Management
- Blog postings (Blogspot, Wordpress, etc)
- Website and Game Testing
- Typing Speed: 75 to 80 words per minute
- Hootsuite
- Magento (Order Entry and Processing)
- TrackVia (CRM)
- Bill.com (CRM)
- Salesforce (CRM)

Work Terms

Can work 40 hours per week or more if required.