Customer Experience Specialist - Customer Support Manager
Hi, My name is Raza. I'm an Amazon Project Manager and an expert in Amazon PPC, Product Research, Sourcing and Logistics, Manychat, Launching and Ranking. AMS, Amazon SEO and Product Listing Optimization in the US and the EU marketplaces. I've been working with multimillion-dollar sellers and hope to also share my skills with your company.
My work starts from product research, sourcing, logistics, launch, doing keyword research, turning on PPC and extends to post-product launch for PPC, backend and listing optimization. I also supervise and approve product copywriting to ensure that the product copy is properly optimized with the right keywords.
I have an in-depth understanding of the Amazon selling platform and my skills extend to managing Amazon Seller Central backend including product listings, product logistics, product research, keyword research, budgeting, customer service and other various backend tasks like FBA reimbursements, on-site promotions, financial reports, etc.
Specific Amazon Management Skills:
1. Keyword Research (Determining Target Keywords, Backend Search Terms, PPC Keywords)
2. SEO - Copywriting, Keyword-Rich but Natural-Sounding and Feature-Focused Listing Copies, Email Follow-Up Sequence
3. Listing Optimization: Assist in Images Suggestions, EBC Creation, Brand Storefront Creation - I’m taking up Graphic Design and Web Development Udemy Courses. I’m hoping these skills will come handy in complete optimization process.
4. Backend Management: Listing Creation, Listing Consolidation, Inventory Flat File
5. PPC and AMS Management
6. Marketing. Ranking - Promotions, Coupons, Manychat, Facebook Advertising
7. eCom SEO - Etsy, Walmart, Target, Home Depot, eBay, Shopify, Jet, WooCommerce
8. Shipment Creation
9. Assist in Logistics and Inventory Management - Production Re-order Forecast
10. FBA Dispute Charges Reimbursements
11. Negative Feedback Removal
12. Business Analytics - Analyzing Conversion Reports, Sessions, etc.
13. Proficient in Excel,
I am open to work any time