Romel Marfa

General Trias, Cavite, Philippines

Yearly Stats: $0 Earned |

The guru of

Services




Romel Marfa

Phone, Email, Chat, Data Entry, Technical Support, Customer Support, Helpdesk

I work self-directed and figure things out whenever possible. With my expertise, experience, and skills, I can help you build you grow your business.

I have been working in the BPO industry as ‘Technical/Customer Support Specialist’ for over 10 years now. I’m a well-rounded individual having a stint in different fields either by phone, email, and chat.

**Desktop Support (Components, Peripherals, Accessories)
**Software Support (Installation, Virus Removal, Windows Updates, Basic Local Users and Group Policies Management, and Basic Active Directory)
**Email Configuration (POP/SMTP Server Settings, and Microsoft Exchange Settings)
**Network Troubleshooting (Proxy Settings, LAN Settings, Modem/Router Configuration (GUI), DHCP, VPN, and VoIP)
**Blackberry Enterprise Management (Account Management (Password Retrieval, Password Reset, Unlocking Account ) Server Load Management, and Pushing Updates)
**Restaurant Technology Services (POS (Point-of-Sale), Hardware, Software, Reporting, People Management)

I am also knowledgeable about the following software/tool(s):

**Ticketing/Documentation Software (BMC Remedy, ServiceNow, and Zendesk)
**MS Office (Word, Excel, PPT, Outlook, OneNote)
**Google Docs (Gmail and Inbox, Spreadsheet, Docs, and Slides, Keep)
**Remote Access (Remote Desktop Management, and TeamViewer)
**Communication Tool (MS Communicator, and Slack)
**Others - Basic Knowledge of the following: (SumoLogic, Confluence, and AWS)

Aside from being a Rockstar Agent, I’ve handled several posts too:

Junior Team Lead, Email, and Chat POC, Remote Desktop Management Queue Manager, Knowledge Base Management, Incident Management, Rover (Floor POC), Trainer, Supervisor

Work Terms

20hr/week on a flexible schedule | Preferred communication is by email