CCaaS Professional Services Consultant with over 6 years experience.

I am a Pro Service certified implementation consultant who is highly proficient in the Contact Center space. I am certified in both the NICE CXone and Talkdesk Contact center solutions, which you can find in the Top Magic Quadrant for CCaas providers.

Let me guide you through best practices, ways to optimize your call center, make your agents more efficient and determine how we can leverage outside integrated systems to bring your contact center to the next level.

Together we can work to understand your business requirements, develop call flows and integration workflows to best leverage the full capabilities of your CCaas solution.

Already in an implementation? Bring me an as your consultant, let me work out the "how" with your provider to achieve the business goals, or keep it simple and leverage my services to draft your newly designed call flows.

Already a customer of NICE CX One or Talkdesk? Bring me in to evaluate your current configuration and work with you to implement the needed updates to keep your call center up and running smoother than ever.