Simplifying Customer Relationship Management (CRM)
CRM expert with over 12 years of experience and expertise in CRM Sales, Order management, client services, Ad operations, and product and pricing business processes
Highlights:
With expertise in Sales and Sales Operations processes, Shilpa focusses on making CRM work the profitable way for businesses.
In her previous role, she was the manager of Client services, comprising onsite and remote teams of Account Managers, and Ad Traffickers. She is responsible for creation, delivery and growth of multi-functional Sales Support services at Patch while being part of the strategic leadership team to further the business of Patch.
She has previously held leadership roles at Thomson Reuters, Keynote and Capgemini responsible for creation and transition of processes.
Shilpa’s business experience spans a range of business areas, including Order Management, Client Services, Ad Operations, Product and Pricing Administration. In delivery of these services, Shilpa has adopted a business driven approach, concentrating on effective business requirements rather than technical or IT orientated solutions.
Shilpa has years of business and technical experience, working in both systems development and operations. Her career has spanned working for global top 100 organisations, where she held both managerial and delivery responsibilities, leading Operations teams build and deliver critical business processes.
Shilpa is a certified IT professional with an in-depth knowledge of Siebel and Salesforce.com CRM and proven experience in CRM Business Analysis and Project management
She has excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
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