Communicating with Gurus


    Once you’ve hired a guru, the system will create a workroom for your job. This will be the place for you to communicate with your guru.

    Communicating with all gurus you’ve hired at once:

    You can communicate via the “Discussions” page. This communication is shared among gurus that were also hired for this job.

    1. Navigate to the job in question.
    2. Click the “Discussions” tab.

    Starting a new topic within the “Discussions” page:

    1. Navigate to the job in question.
    2.  Click the “Discussions” tab.
    3. Click the “Start Discussion” button.

    Commenting within an existing discussion:

    1. Navigate to the job in question.
    2. Click the “Discussions” tab.
    3. Click the discussion thread title.
    4. Click “Add Comment”.
    5. Write your comment.
    6. Click “Add”.

    Direct communication such as Skype or email is also an option.  Use whatever you feel most comfortable with and best fits the needs of your business.

    Communicating privately with a guru:

    You can communicate privately with gurus using private messaging. Messages will be listed at the bottom of each job’s workroom or from the “Messages” tab.

    Initiating a private message:

    1. From the dashboard, click on a job underneath the “Quotes” tile.
    2. Find a guru you’d like to send a message to.
    3. Click “Reply” at the top right of their quote.

    Responding to a private message:

    1. From the dashboard, click the “Messages” tab.
    2. Find the new message.
    3. Click on the message to view it.

    Responding to private messages via email:

    1. Find the private message notification email in your email’s inbox.
    2. View the email.
    3. Click “reply” from within your email client.
    4. Type your message, attach any files and click “send”.

    Private message guidelines:

    • Do not modify the subject line or your message will not send.
    • Limit your message to 5,000 characters.
    • Do not use HTML or special formatting as it will be stripped and could cause your email to be illegible.
    • Limit total attachments to 10 MB.
    • Limit attachments to the following file types:  gif, jpg, jpeg, pdf, ppt, txt, doc, swf, html, htm, wav, mov, avj, mpeg, mpg, xls, mp3, psd, tif, tiff, eps, png, mdb, mde, zip, bmp, qxd, docx, pptx, wmv, xlsx.

    Private message terms of use:

    Guru.com reserves the right to bypass warnings and disable access at any time.

    • First offense — Message content blocked. Warning issued.
    • Second offense — Message content blocked. Use of message board disabled for 15 days.
    • Third offense — Message content blocked. Use of message board disabled for 30 days.
    • Additional offenses — Message content blocked. Use of message board disabled for 30 days.

    Using Questions and Answers:

    1. Find a job from your “Quotes” tile.
    2. Click “View Posting”.
    3. Click “Questions and Answers” to expand this section.

    Questions and Answers terms of use:

    In order to maintain the quality of service on Guru.com, postings to this section are reviewed by our quality assurance team. Employers and gurus who abuse communication tools are in violation of its Terms of Use and will be penalized.

    Questions and answers that include the following are considered abusive:

    • Derogatory or sarcastic statements
    • Self-promotional content (resumes, proposals, professional background, an indication of your willingness or ability to do the job, mock-ups or samples)
    • Questions that ask if the Employer will accept applications outside of the project scope or location.
    • Message board abuse warnings and penalties
    • Guru.com reserves the right to bypass warnings and disable access at any time.
    1. First offense — Message content blocked. Warning issued.
    2. Second offense — Message content blocked. Use of Project Q&A tool disabled for 15 days.
    3. Third offense — Message content blocked. Use of Project Q&A tool disabled for 30 days.
    4. Additional offenses — Message content blocked. Use of Project Q&A tool disabled for 30 days

    Announcements:

    Announcements are simply bulletin board-like messages you can send to broadcast information about a job. Gurus cannot respond to these messages.

    Announcements are listed in your Guru.com Inbox and are denoted with a megaphone icon.