SafePay


    SafePay is a shared account between you and your Freelancer. It gives you a simple and secure way to pay your Freelancer.

    Once SafePay is funded, your Freelancer can work and deliver work with confidence.

    When funds are in SafePay neither you nor the Freelancer have direct access to them. Funds can only be released when your Employer uses them to pay an invoice or after you both have had the opportunity to Approve or Edit a release request.

    Funds in SafePay can be used to pay for any work that is done. They are not directly connected to any one invoice or task.

    In general, we recommend these steps when using SafePay:

    1. Once SafePay is funded, the Freelancer begins work.
    2. The Freelancer provides work to the Employer and lets them review it.
    3. The Employer releases the funds from SafePay and the Freelancer gets paid!

    If you and the Freelancer can’t agree on how the funds should be released, either of you can request Arbitration.

    To add funds to SafePay:

    1. Select the job title from the “Manage” section.
    2. Select the appropriate Freelancer’s name.
    3. On the left side of the screen – click on the box that says, “SafePay”.
    4. Find the blue “+ Add Funds” button.
    5. Follow the on-screen prompts to add funds to SafePay.

    Once funds are added to SafePay, you will see a receipt that you can print. We will also email you a receipt.

    How to Release Funds
    Our “Release Funds” tool lets you distribute funds from SafePay.

    If you request to release funds to yourself, we give the Freelancer (7) days to respond. If the Freelancer does not respond, the funds will automatically be released to your Cash Account.

    To submit a release request:

    1. Select the job title from the “Manage” section.
    2. Select the appropriate Freelancer’s name.
    3. On the left side of the screen – click on the box that says, “SafePay”.
    4. Find the blue “- Release Funds” button.
    5. Enter the amount you want to release to each party.
    6. Check and make sure the amounts are correct and click the box agreeing to the terms of the release.
    7. Click the blue box that says, “Release Funds”.

    Any funds not released will remain in SafePay.

    If you and the Freelancer can’t agree on how the funds should be distributed, you can request Arbitration.