Communicating with Employers


    Once you’ve been hired, the system will create a workroom for your job. This will be the place for you to communicate with your employer.

    Communicating with an employer and your team:

    You can communicate via the “Discussions” page. This communication is shared among teammates that were also hired for this job.

    1. Navigate to a job you’ve been hired for.
    2. Click the “Discussions” tab.

    Starting a new topic within the “Discussions” page:

    1. Navigate to the job in question.
    2. Click the “Discussions” tab.
    3. Click the “Start Discussion” button.

    Commenting on an existing discussion:

    1. Navigate to the job in question.
    2. Click the “Discussions” tab.
    3. Click the discussion thread title.
    4. Click “Add Comment”.
    5. Write your comment.
    6. Click “Add”.

    Direct communication such as Skype or email is also an option.  Use whatever you feel most comfortable with and best fits the needs of your business.

    Communicating privately with an employer:

    You can communicate privately with employers using private messaging. Messages will be listed at the bottom of each job’s workroom or from the “Messages” tab.

    Sending a sales message:

    Whether you are eligible to initiate a conversation using the messages tool depends on two factors.

    Membership level

    After applying for a job, Professional, Business and Executive members can initiate a conversation by sending a private message. Basic and Basic+ members cannot initiate conversations.

    Basic Basic+ Professional Business Executive
    N/A N/A 5 Bids 4 Bids 3 Bids

     

    Employer interest

    Regardless of membership level, any member that receives an invitation or is awarded a job can communicate with their employer regularly via private message.

    Initiating a private message:

    1. From the dashboard, click the “Quotes” tab.
    2. Find the job in question.
    3. Click “Send Message”.

    Responding to a private message:

    1. From the dashboard, click the “Messages” tab.
    2. Find the new message.
    3. Click on the message to view it.

    Responding to private messages via email:

    1. Find the private message notification email in your email’s inbox.
    2. View the email.
    3. Click “reply” from within your email client.
    4. Type your message, attach any files and click “send”.

    Private message guidelines:

    • Do not modify the subject line or your message will not send.
    • Limit your message to 5,000 characters.
    • Do not use HTML or special formatting as it will be stripped and could cause your email to be illegible.
    • Limit total attachments to 10 MB.
    • Limit attachments to the following file types:  gif, jpg, jpeg, pdf, ppt, txt, doc, swf, html, htm, wav, mov, avj, mpeg, mpg, xls, mp3, psd, tif, tiff, eps, png, mdb, mde, zip, bmp, qxd, docx, pptx, wmv, xlsx.

    Private message terms of use:

    Guru.com reserves the right to bypass warnings and disable access at any time.

    • First offense — Message content blocked. Warning issued.
    • Second offense — Message content blocked. Use of message board disabled for 15 days.
    • Third offense — Message content blocked. Use of message board disabled for 30 days.
    • Additional offenses — Message content blocked. Use of message board disabled for 30 days.

    Using Questions and Answers:

    1. View a job posting. (it can be a job you’ve applied to or found on the site)
    2. The Questions and Answers section will be at the bottom of the page.
    3. Enter your question and click “Ask Question”.

    Asking a questions is not the same as submitting a quote.

    If your question has been answered by the employer, you’ll receive a notification from within your private message inbox.

    Questions and Answers terms of use:

    In order to maintain the quality of service on Guru.com, postings to this section are reviewed by our quality assurance team. Employers and freelancers who abuse communication tools are in violation of its Terms of Use and will be penalized.

    Questions and answers that include the following are considered abusive:

    • Derogatory or sarcastic statements
    • Self-promotional content (resumes, proposals, professional background, an indication of your willingness or ability to do the job, mock-ups or samples)
    • Questions that ask if the Employer will accept applications outside of the project scope or location.
    • Message board abuse warnings and penalties
    • Guru.com reserves the right to bypass warnings and disable access at any time.
    1. First offense — Message content blocked. Warning issued.
    2. Second offense — Message content blocked. Use of Project Q&A tool disabled for 15 days.
    3. Third offense — Message content blocked. Use of Project Q&A tool disabled for 30 days.
    4. Additional offenses — Message content blocked. Use of Project Q&A tool disabled for 30 days

    Announcements:

    Announcements are simply bulletin board-like messages posted by the employer to broadcast information about a job. Freelancers cannot respond to these messages.

    Announcements are immediately posted to your Guru.com Inbox. In addition, you are emailed once every 24 hours when you have received, but not viewed, one or more announcements from employers. Announcements are also listed in your Guru.com Inbox and are denoted with a megaphone icon.