Posted 30 Days Ago Job ID: 2000105 3 quotes received

Customer Care Represenatative

Hourly$25 - $5510-30 hrs/wk1-3 months
Quotes (3)  ·  Premium Quotes (0)  ·  Invited (0)  ·  Hired (0)

  Send before: February 09, 2023

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Position Summary


The Customer Care Representative (CCR) is expected handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed.



Essential Job Functions


* Answering calls and handling customer queries

* Adhere to assigned schedule and perform all assigned task

* Provide first level support for customer complaints or issues

* Research / resolve customer inquires

* Discuss with direct supervisor, results of their daily, weekly, and monthly performance

* Accountable for satisfactory daily call answer rate and first call resolutions


COMPETENCIES


* COMMUNICATION - must be able to effectively communicate with teammates, managers and customers

* INTERPERSONAL SKILLS - demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges

* TEAMWORK - possesses the ability to work together toward a common vision


PERFORMANCE MEASUREMENTS


* Independently performs tasks of a routine nature

* Consistently delivers quality work during allotted timeframes

* Demonstrates appropriate organizational skills

* Understands and ensures compliance with company policies and procedures


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Jeffery H United States