Posted 31 Days Ago Job ID: 1781225 1 quotes received

Customer Service Representative

Fixed Price or Hourly
Quotes (1)  ·  Premium Quotes (0)  ·  Invited (0)  ·  Hired (0)

  Send before: May 31, 2021

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Administrative & Secretarial Customer Service

Customer Service Responsibilities list:

•	Manage large amounts of incoming calls
•	Generate sales leads
•	Identify and assess customers’ needs to achieve satisfaction
•	Build sustainable relationships and trust with customer accounts through open and interactive communication
•	Provide accurate, valid and complete information by using the right methods/tools
•	Meet personal/customer service team sales targets and call handling quotas
•	Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•	Keep records of customer interactions, process customer accounts and file documents
•	Follow communication procedures, guidelines and policies
•	Take the extra mile to engage customers
•	Zendesk Experience or other CS software

Requirements
•	Proven customer support experience or experience as a Client Service Representative
•	Track record of over-achieving quota
•	Strong phone contact handling skills and active listening
•	Familiarity with CRM systems and practices
•	Customer orientation and ability to adapt/respond to different types of characters
•	Excellent communication and presentation skills
•	Ability to multi-task, prioritize, and manage time effectively
•	High school degree ... Show more
Pablo I Venezuela