Posted 31 Days Ago Job ID: 1937359 17 quotes received

customer service representative.

Hourly$17 - $2930+ hrs/wk6+ months
Quotes (17)  ·  Premium Quotes (0)  ·  Invited (0)  ·  Hired (0)

  Send before: October 18, 2022

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Administrative & Secretarial Customer Service & Account Management

Are you looking to join a company that can provide great stability and an amazing work culture? If so, this opportunity could be for you!                                                                   


salary: $17.5 - $29.23 per hour

shift: First

work hours: 11 AM - 7 PM

education: High` School

Responsibilities


  • Managing large amounts of inbound and outbound calls in a timely manner; available to take inbound calls 90% of the workday
  • Following call center “scripts” when handling different topics
  •  Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Researching required information using available resources
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Providing customers with the service and product information
  • Processing orders; sending invoices and statements to customers
  • Identifying, escalating priority issues and reporting to supervisors and management
  • Routing inbound calls to the appropriate resources
  • Completing call notes and call reports as necessary and updating them in the CRM
  • Recording details of comments, inquiries, complaints, and actions taken in CRM


Skills

  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Adapting to Change
  • ERP
  • CRM
  • Typing Skills
  • Basic Software Skills
  • Basic Computer Skills
  • Call Center Support
  • Patient Support
  • Customer Service
  • EMR
  • Customer Relations
  • Customer support
  • CUSTOMER ORDERS/SALES
  • Client Service

    Qualifications
  • Years of experience: 2 years
  • Experience level: Entry Level

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
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Elizabeth H United States